Before I ordered two domestic freshjet 1700 by futek.it for 2.672,32€, I had a chat on their website to inform me, if it's possible to ship to Germany. After the chat, I give my order for 2.672,32€, which I paid directly. The last email I get from [email protected] was the 20th of October. Since this day, happens nothing. I get no answers of my emails I wrote, no delivery nothing, till today. Futek.it is a online shop you can't trust. Next step for me is to contact a lawyer, to get my money back.
Sorry about my English.
Update after futek.it response in trustshop: I'm waiting over 2 weeks to clear the situation. No information about the delivery, nothing.... I'm still waiting..... my last chat was on Friday, 27.10..... what happens????? NOTHING
Update: That is the last email, 20.10.2017 from you,
Dear costumer ,
you put an order online on the day 18/10/2017 and pay with the credit card .
The product that you order is a 2/3 day await for shipping .
Your order is going to leave our warehouse on Monday/Tuesday and is going to be ship by our DPD carrier.
On the afternoon of the day of the shipping you are going to received the link and the tracking number .
Review by Ruthlesscanary Strep3 years ago
I bought a Nikon Camera a few months ago. I thought it had European Warranty, but it came from Hong Kong.
Now I have a problem and I have been sending messages and filling RMA request since a few weeks ago. No response.
I can see now Futek says I'm not a customer. I have sent the invoice to Trustpilot, I can't share the link here, unfortunately. But here are the details:
Invoice number: 880/2015
Fotocamera Reflex Nikon D610 Body (Solo Corpo) - Garanzia INT 24 mesi.
Prezzo - Price: 1'106,85 Importo Iva: 243,51 Totale documento: 1'350,36
Futek srl - www futek.it
P iva: 09613401000 REA RM: 1176229/07
Review by Youssuf Ineh3 years ago
Excellent service arrived within 2 days. Very good price
Review by JKDoubleU3 years ago
I've had a question about the shipping and was answered in less than 2 minutes, the client assistant is great and alot of friendly! 5 STARS I RECOMMEND THE STORE!!!!!
Review by Beijin3 years ago
Review by LoLandra4 years ago
I made a purchase in your shop a Canon lens 24-105mm F / 4 L of which I am very pleased by your professionalism, competence and speed of sale of this product. with 1ZV111A96840021494 number. Thanks a lot for work so well.
Peniche, Portugal, July 6, 2015.
Review by Richerd4 years ago
Bought a solar panel for my camping car from Futek last year and another one this year. Excellent supplier, easy to recommend.
Review by Zouhour4 years ago
Review by Moshtaq4 years ago
Perfect Quality and fast delivery (in my case trans-european...).
I can strongly recommend this vendor.
Very satisfied of your information, and the way of processing my order .
A very good internetshop.
A good delivery-service by GLS.
Fine bussiness .
Review by Maggieann5 years ago
I can only say good things about Futek- I purchased a gift at a rather late notice and they packed it and shipped it very quickly - the gift arrived in plenty of time!
Review by Jermyn6 years ago
It took a week to get from Italy to Portugal. Product arrived well packed and without any problems.
Review by Haos6 years ago
Fast shipping and very good prices. Recommended.
Review by Chennise6 years ago
Purchased sliding screens for my motorhome, delivered two days earlier than estimate. Packaged securely and arrived without damage, very pleased to have saved £115 on UK price.
Review by Sierakowski Realisations7 years ago
I was looking for a European supplier for Nikon lenses with competitive prices.
They were very good with their assistance in English and provided excellent and fast service.
Will recommend to fellow photographers and I am already looking at the next lens!
Review by Reincarcare7 years ago
Thank you so much. This seller has great communication and is very professional. I will buy from them again. It's my third purchase and everything went very well. Thanks again! =)
Review by TARIQ KHAN7 years ago
è il "nuovo che avanza". mi è capitato raramente
tale precisione e cortesia a Roma. they're just cool
Review by Techiq Gatdula8 years ago
Gentilissima e precisa la Sig.ra al Call Center
Review by CustomerAlistair Giragosyan8 years ago
Review by Kyndell8 years ago
Every product you described in well menner but some notebook products you didn't mention about the window. You must mention in the list of notebooks which you are selling without windows.
Thanks & Have a Good Day
Review by Lexina8 years ago
Rapid and Cheap
Review by SlimSladey Setto8 years ago
a recommend it!
Review by Joshua Cluck8 years ago
Good dealer, good prices, shipment time very fast.Thank's
Review by Galilee8 years ago
all perfect, web site, order, shipment, payment!!! very fust and serious!