Stated 2-3 weeks delivery time. Arrived sooner 👍😀
Good product as described with good order tracking.
Review by Jonesi1 month ago
A company you can trust. When ordering online, the product, price and delivery are important but what really counts is when things don't go right and how a company responds to an issue following the purchase. This company is first class, they responded and dealt with the issue efficently in the right way. Excellent service and would recommend to everyone
Review by Rosepej1 month ago
Very efficient and quick delivery
Review by Newvictor Bouri1 month ago
Very fast delivery and excellent correspondence. Items also as expected, would buy again
Review by Noscar A Bedeir1 month ago
We recently had a problem [our fault] with the VAT and I got in touch with Furnwise, they got it sorted very quickly after realising what the problem was. They delivered very fast too, a great company to use and very professional also. Highly recommended.
Review by Netice1 month ago
Ordered late Wednesday evening, items arrived today, Monday.
Postal updates were excellent, as was packaging.
Am very pleased with my purchase, a solid piece of furniture for a good price.
Will definitely consider buying from Furnwise again.
Review by Herscel1 month ago
Fantastic customer service from Amber at Furnwise,
Order was received on time and in good condition
Can’t fault it
Review by Pachygiannis2 months ago
Stunning lights, great service.
Review by Bafford Verschrikkelijke2 months ago
The delivery timescales state up to 2 weeks which is accurate bit quite lengthy compared to other retailers. Unfortunately I received the wrong item and now have to wait for that to be collected before I receive the correct one. I’m not sure when that will be, it could be a month in total.
Review by BluePackWolf Zolkwer2 months ago
It not what I was expecting and therefore I would like you to collect and refund.
Review by LaLaB Arafsha2 months ago
Beautiful floor lamp, my visitors admire how nice it is. I would recommend this company for purchasing lamps, furniture etc but i would suggest buying your bulbs elsewhere as i received quite a few that were broken during transit. Martin helped to resolve the issue. Communication was quite good. Slow responses but we eventually settled on a refund for the bulbs.
Review by Rliz2 months ago
The website says dispatched in 24 hours I still don't have my goods 4 days later🤔
Review by BareRootz2 months ago
The customer service I received from a gentleman named Martin was exceptional. I would definitely use furnwise again.
Review by Doobzii2 months ago
Great products, great service. Fast delivery within 3 dasy.
Review by Sexypants2 months ago
BELIEVE THE BAD REVIEWS! I placed my order in mid June and was told the items were out of stock, with a 4-6 week lead time (despite the website saying "shipped within 24 hours" on the product page). At this point I was tempted to cancel the order, but gave them the benefit of the doubt - really wish I hadn't!! I had to chase them after 4 weeks to see if the item was in stock, and then had to chase them three times for the shipping details after they'd faithfully promised the items had been "dispatched". I left a good 48 hours between each chase, to give them a fair chance. But by the third time, I was understandably frustrated with the poor service, and it being me who needed to chase the whole time rather than receiving updates from them proactively. Martin Oldtown, who I contacted each time to resolve these issues, was dismissive and downright rude in response to my perfectly reasonable complaint, and didn't see a problem with me having less than 24 hours notice of the items delivering (how on earth he thought most normal people are able to arrange their jobs and lives around such short notice, I do not know) Given that he also masquerades as a customer services rep called Amber on the website's chat function (again I received more ire from him when I caught him out on that), and that I was spun a similar line to other customers who have also left Trustpilot reviews that my item had already been sent out before and the courier had "lost" it, I have serious doubts about the integrity of this company. To cap it all off, the items I bought required assembly, which is mentioned absolutely nowhere on the website's product page. Something that I hadn't realised until I needed to chase them for the umpteenth time - there's no phone number for their customer services on the website or on any emails from them - a classic sign of a dodgy company!!
Review by Alistair Kelly2 months ago
Fantastic customer service all through email. Delivery was fast by dhl,so items arrive safe. Quality is amazing. Will definitely use this company again
Review by Ellehodge3 months ago
Excellent service. Delighted with chairs, delivered before expected, best packing I have ever encountered.
Review by Boho Mikolaskova3 months ago
Disgrace! I ordered bar stools a month ago and apparently they were ‘lost by dpd’. Instead of shipping us new stools (which they told us they did on 3 occasions- a complete lie!) they hung off waiting to see if they could find the old ones.
They look out for themselves, not the customer and are not honest. I wouldn’t shop with them!
Review by JadeLLLL3 months ago
The lamp I bought is really rather splendid. Superb quality and very cool.
Delivery was quicker than expected.
I would order again if I found something as good as this piece.
Cannot fault any part of this....
Review by Chorton3 months ago
Ordered some grey saddle stools. Super fast delivery, great products and material, but the surface area of the seats were too small, hence why we had to refund.
The only down side to my experience is that the return cost nearly £30 to ship to The Netherlands.
Just a warning! Please make sure you have no doubts about your order if you want to prevent the a large bill for returns.
Review by Ecareer3 months ago
Great service and beautiful products. I can recommend everyone to order here.
Review by Adwa Derrow3 months ago
Furnwise - lighting. I have just used Furnwise to purchase two lamps and bulbs. Used the chat line and received information about bulbs immediately. Thank you amber for the discount code. Lamps look fantastic and can't wait for the delivery.
Review by Shahnila3 months ago
Ordered 4 bar stools. Quality of product was good and customer service was excellent. Highly recommend.
Review by LeedsLass3 months ago
Hepful advice before purchase, great tracking of delivery, and quality goods.
What more can I say!
Review by Shopefr Dambrauskaite3 months ago
Lovely nest of tables. The one was slightly damaged when it arrived but this was rectified straight away. Excellent service would definately use them again.