UPDATE 20/7/17: I finally received a response from the complaints department 1 1/2 months after making the complaint. They agreed to provide a partial refund however after I sent them my bank account details they told me that in order to get the refund I had to give them a 5 star rating. I advised that my review would remain the same but that I was happy to update it stating I had received a partial refund. Apparently I didn't get around to updating the review quickly enough as I then began receiving emails saying that they would have the transaction reversed if I didn't write an update. I told them to go ahead and reverse the transaction as my opinion of them was now even worse than it was to begin with (something I didn't even believe was possible). A further 1 1/2 months has gone by and today I received another email from them stating that if I remove my review altogether they will give me a further $50 refund. Needless to say, I declined because I believe everyone needs to be aware of how terrible they are. I'm sure I'm not the only person they are doing this to so beware of any good reviews they have received as it is quite likely they have paid for them. And as per my original review, if they deny this or say this is a fake review as they have done with others, I'm more than happy to make the email chain between them and myself public. This company is a disgrace.
I am absolutely disgusted with this company - would give no stars if I could. The removalists were 2 hours late because they apparently had a flat tyre but didn't notify me until they were already late. At one point they called to say they were 25 minutes away when in fact it took them another hour after this to arrive. They were incredibly slow taking 10-15 minutes to carry just 1 box into my apartment, and took 3 hours to do a 2 hour job. I'm sure they would have taken longer so we ended up unloading the truck ourselves. And of course they expected full payment at the end. I've seen their responses to other reviews that are similar to mine so I am more than happy to provide a copy of an invoice if necessary to prove that this review is genuine. I sent a complaint via their own complaint process but got absolutely no response.
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