Brilliant service from Changiz at the company. I ordered a few peoces of furniture for our office and they arrived on thr day they promosed and they sorted out a bit of discount on bulk order for us too which is great. Would happily recommed them to anybody looking for office furniture.
Review by Merlx2 years ago
Shocking service from this company, We ordered 7 chairs for our companies office and only received 6, I have contacted numerous times for them to send the missing chair with nothing done about it. I eventually got an answer and said the 7th chair had been delivered somewhere else and that they would send a replacement and it never arrived. I will not be using this company ever again.
Review by Khashayar2 years ago
Failed delivery twice including providing Tracking number. Never delivered. Scam artist. Avoid
Review by Saeron2 years ago
Recently bought a top-of-the-line mesh ergo chair, dealt with Changiz who couldn't have been more helpful. The chair was delivered as promised and I was kept fully aware of the order progress (the chair had to come direct from the manufacturers).
Would happily use this company again as I cannot find fault at any stage.
Review by Mr And2 years ago
I bought 40 chairs and 10 tables for a restaurant from furniture bay. I must say i am very happy with the service I received. They are great, light and good quality and most importantly comfortable. One of the tables was damaged and i gave them a call. Very nice gentelman asked me to send a photo and after 2 days they replaced it.
I was on a budget and searched on many places before. Their price is very good. I dont think there is any online website that would be able to match their price, trust me i gave it a very good search.
Review by Leisie2 years ago
Placed an order on Sunday night, order arrived on Tuesday afternoon.
The chairs seem very sturdy and better quality than what they look on the site.
Have already recommended Furniture Bay to my mom who's looking to order the same stools again.
Review by Katyak2 years ago
Ordered 20 bar stools, haven't been delivered, they don't answer the phone or emails, will be taking this to trading standards to recover the money paid and report them!
Review by Pagerine2 years ago
I purchased a chair for my office, the product took for ever to get here by YodeI, I have also requested many times an invoice for my purchase but as of today still no reply. I would NEVER use this company again.
Companies like this should either be fined by trading Standerds or stoped from trading. Trust me do not buy from this company
Review by Pidina2 years ago
ordered on 3/2/17 now 15/3 delivery never happened, they never respond to emails, or answer the phone, my guess they have gone bust running off the money, DO NOT USE
Review by Nazi2 years ago
Placed an order in December and although money was taken the next day, the goods were not delivered. I have never been able to contact them by phone. I cancelled the order a couple of days later and although they confirmed cancellation and sent a credit memo, no refund has been received. I am now having to take action through my bank to try to get money back. Avoid at all costs!
Review by Angonita2 years ago
Ordered 4 bar stools Money was taken from my credit card but stools never arrived. Have tried on countless occasions to contact the company by phone and email to no avail. I will have to try get my funds back through my credit card company. Companies like this should be fined by Trading Standards or closed down completely. PLEASE do not buy from this company. It is a complete scam in my opinion. Do yourself a favour and stay away.
Review by Nmhendry3 years ago
This is the second time I have placed an order with Furniture Bay. As on the previous occasion I am delighted with the whole experience. Changiz was a pleasure to deal with, very helpful and efficient. One chair arrived damaged but this was quickly resolved and a replacement arrived the following day. Will definitely recommend and buy from this company again. Thanks for a great service and quality chairs.
Review by Nahdiyah3 years ago
ordered bar stools (money taken) but cannot get in touch with furniture bay by phone or email after many attempts.
very bad customer service.
i will try and cancel my order if possible via card company.
use at your peril......
got reply email on the 17th Jan saying immediate refund - still no refund !
Very bad customer service yet again.
Review by Riesshelle Piaulli3 years ago
Company ignore emails and never answer phone. I ordered and paid for 3 chairs but they only delivered two. They replied via trust pilot with suggestions of loss in delivery and promised to send third chair but after 6 months from order, I still have only two chairs. Don't buy from these people
Review by Naana Robas4 years ago
Easy ordering process. Always kept informed by text and email about order and delivery status. To top it all up, I found the price very competitive, providing goods supplied are of high quality. Thank you Furniture Bay :)
Review by Lynnere5 years ago
Broken item sent and I got no reply to my complain.
Review by BHuntet5 years ago
brought a chair on ebay about 8 months ago wheels broken, middle support not working this is the email i sent
'hi brought this item on 11/11/2013 Ive not even used it much and wheels are broken and where the seat connects to the chair it is leaning to one side broken it is one of the worst items i have ever brought not even lasted 8 months. I would have expected it to last a lot longer for the price. I am hoping that you will be able to help me with a replacement after such a short time. I await your response. I appreciate this is now outside ebays 90 days cover but under the consumer rights act I would expect a better condition of products within 12-24 months.
...and this is the one i got back...
'Although you mention that this chair is not of satisfactory quality, however I would like to assure you that the problems you have mentioned are not known issues with this product. From what we can gather, the chair has either been used excessively or without sufficient care and our warranty would not cover misuse or accidental damage.
A product is only deemed to be faulty if it starts to develop faults within the first 6 months from when you purchase it unless you can prove otherwise.
We can however supply you with a set of castors and a new replacement mechanism at a cost of £20.00 which includes the delivery fee as well.
If you like to go ahead with it, you can either make payment over the phone or send us this amount via PayPal'
how rude are theses people that they have the cheek to say excessively or without sufficient care? IT'S AN OFFICE CHAIR should i not use it at all ever ...please do yourself a favour they are the worst company i have ever brought from....k
Review by KellyMcG5 years ago
Straight forward service, order and receive the next day. Very efficient and would recommend.
Review by Sehar5 years ago
The test of a REALLY good company is how they sort a problem out when something does't go quite right, which happens to everyone. I ordered 4 new stool bases from Furniture Bay and they were the wrong size cos they don't do our size any more. All we needed was some new rims as ours had worn out. They took it on themselves to contact their suppliers in the far east, order 8 new rims and get them couriered to the UK and then sent out to us, at no cost, and no carriage charge. Awesome, I would recommend these guys unhesitatingly, I hope they make loads of money!!
Review by Julesdros5 years ago
Seats poorly finished, and quality could be much better.
Review by Iordanescu5 years ago
what can I say Furniture Bay has proved there is a company who cares about the customer,i had a problem and in a blink of an eye it was solved and the product was such good quality that I won't hesitate in buying from them again Thanks
Review by TheMr5 years ago
Couldn't believe the prices of the chairs at the show. Ordered 3 and then added an extra 1. They arrived the next day, were easy to assemble (once I realised that you have to sit on it once to release the gas). Customer service was great. Delivery was speedy. Definitely recommend them.
Review by Hemavol6 years ago
Good designs good service and price.
Review by Teeto6 years ago
Excellent product, excellent price, excellent value, excellent service, next day delivery. What more could one ask? The bar stools look very smart in our new kitchen breakfast area.
Review by Poria6 years ago
I spotted one of their chairs at the Noational Home Improvement Show. I ordered two and they arrived the following day. They assembled easily and look good. I also like the fact that Furniture Bay give a 2 year guarantee on their chairs.