Been using them for almost a year and we love it! My hair is great. Can’t comment on customer as I’ve never had problems. Love the scents too.
Review by Logisticsgirl1 week ago
After reading fantastic reviews on their website, Facebook and Instagram I decided to order myself the large shampoo and conditioner along with the leave in conditioner. After the first wash I felt my hair wasn’t as soft as usual but understood it can take a couple of washes for your hair to adjust to a new product. After approximately a month of using this product my hair has never felt worse. It’s dry, brittle, so knotty and it’s shedding like never before. I’ve always used natural sulphate free hair care and have never lost any hair other than a few strands on brushing - since using FoB I have clumps of hair falling out in the shower and my tangle teezer is filled with hair before and after my shower. I have stopped usage and cancelled my subscription - I hope I’m not charged for any further orders like so many people have been that have commented on here.
Review by SuperLordryu1 week ago
Received a bottle with the cap screwed on way too tight. Literally not a single person I know could get it open, even after hacking at it with a knife.
Contacting customer service, I heard back over 48 hours later with a condescending "have you tried holding the bottle with one hand and twisting the cap with the other?" and a "rest assured, our caps are not screwed on too tight :)".
Yes, they actually included a ":)" in the message. And then they had the audacity to immediately mark the case as resolved without waiting for a response from me. Unacceptable.
Review by Leii1 week ago
I don't know what's worse, the customer service, or the products themselves. I tried it a while ago and it literally made my hair FALL OUT OF MY HEAD! When I contacted them initially they refused to refund and insisted on a reformulation, which was never received. I cancelled my membership months ago and today they charged me again... after over 6 months of cancelling my membership. ABSOLUTELY NOT OK. When confronted they told me they would not do anything about it. Then whats worse is that they then turned to blame me. When I am not the only person that has complained about imense hair loss and burning and issues with the products RUINING other womens hair! Then they had the AUDACITY to state that i could contact them to solve my issues when they dont respond andwhen they do, they refuse to take accountability and help. SO DONE!!! If i have a health issue now it is because of the toxicity of the products. It has been reported MULTIPLE TIMES to the FDA!!
Review by Jnl Engskrænten1 week ago
LOVE LOVE LOVE
I have been using Function of Beauty for 8 months now, and I have found that my hair is so much healthier! Softer, shinier, just overall have seen such an improvement. I started dying my hair with box dye when I was in high school. then after started going to salons and changing my hair color multiple times a year, and even bleached it multiple times. my hair was RUINED, i tried to so many salon products to revive it and nothing worked. Until I tried Function of Beauty!
Review by Giskard1 week ago
I saw function of beauty's commercials all over my social media feed for several months. I later noticed a discount (-20%) and went over to do my hair quiz.
The products arrived in a few weeks (fast considering the delivery was to Finland) and the parcel had a tracking code so I could trace it whenever I wanted.
When the package arrived I was pleasantly surprised about how well the package made it through the delivery.
I've now tried the shampoo for a couple of weeks and I have to say I love it! Usually I have to use a ton of shampoo to get a proper wash but with my function of beauty I only need max two pumps each time, which is considerably less.
My hair has never felt so smooth and healthy and I've actually been able to cut back on how often I need to wash my hair. The final touch is the awesome hair serum, that smells amazing and can be used in wet or dry hair, depending on the finish you want. You are given full instructions with your package.
Even though it is pricey, I feel like it is completely worth my money. I haven't had the need to be in touch with the customer service, so I can't comment on that yet.
My hair goals were: anti-frizz, lengthen, oil control, straighten, thermal protection. As fragnance I chose cherry bl(awesome)
Review by Keyafascea GoLucky2 weeks ago
I saw this function of Beauty Product online and found lots of YouTube reviews that sounded extremely positiv. Then I spent approx 50 Swiss francs for two small bottles. Not only did it come extremely late, but it leaked and I only had three fourth of shampoo left.
I just jumped into the shower and was excited to try it. I am a little worried since a huge bundle of hair fell out.
Though it really did smell great and I do hope it is just my nerves.
Just read a reply from function of beauty and it was a very rude one.
Instead of checking there own formula they consistently, tell me to get my health checked out. Which, considering how many ppl have complained about hair-loss whilst using there product, is pretty shocking and rude. @FunctionofBeauty check your formula!
Review by Portnick3 weeks ago
Customer service is non-existent. I placed an order over $100 and never received it. I tried contacting them but never heard back. I paid $100 for absolutely nothing.
Update: the company does absolutely nothing if you don't receive your package. Despite being a paying customer for a year now, function only responded after this review posted and told me they can't do anything about it. Good to know they'll gladly take my money for products I never received and offer no assistance. Be warned.
Review by CazeDesigns3 weeks ago
I really wanted to like this product, but it did more harm to my hair than good. The product looks nice and smells great, but it notably damaged my hair. I got a formula made for soothing my scalp, but all it did was irritate, dry my hair, and make my hair shed way more than usual. The ingredients are not as quality as to be expected for the large price point, (Example amodimethicone which is a silicone that is not qualified for wavy hair, and isopropyl alcohol which is a very drying product you should always avoid in hair care, as well as Linalool which if not derived naturally is a 5 on the cosmetic scale for irritants.) While its obvious all products will contain some additives, I was disappointed to see these ingredients and the results on my hair. Due to the amount I spent for such a small amount of product, I will be using the shampoo as a glorified body wash and the conditioner as a glorified shaving cream.
Review by Eyemadea3 weeks ago
I'm not one to speak up for any company who's not deserving, but I have to say I didn't have any problems with my shampoo or conditioner. My scalp didn't feel dry, my hair didn't fall out more (I almost feel like it fell out less), it felt so much softer, smells divine and is much less frizzy. The only hair goal it didn't tick off is less grease.
I don't know if there's issues with specific parts of some formulas but honestly, function of beauty worked great for me. For context: I have been bleaching my hair for years and mostly went for anti-frizz, volume, anti-grease.
It's a bit too pricy for my financial situation so I don't yet know if I will reorder, but I can definitely say I'm very happy with the product a few months in.
Review by Baele4 weeks ago
This made my hair weak. Over priced s#@t.
Review by Caroline Harrison1 month ago
I want to cancel my subscription and get a refund and there’s really no way to contact you guys but email and there’s no way to cancel on your website.
Review by SantisandKisin1 month ago
Over priced for what it is i used it for good few months along with the leave in conditioner, the shampoo and conditoner made my hair more fragile and i had more hair loss after using this for few months every week, the leave in conditioner smelt funky like fishy when i applied on my hair.. dont waste your money on this over hyped product!
Review by Metua1 month ago
Smells great and makes your hair soft but does absolutely nothing for “hair goals”. I have fine brittle hair so went for strengthen/ protect/ deep condition. After a couple months my hair was breaking and falling out more than it ever has. With about 1/3 of the bottles gone I took them out of my shower and replaced them with salon quality shampoo/ conditioner recommended by my hair dresser. Its been night and day my hair is stronger/ less breakage and a lot less falling out.
Review by KarryM1 month ago
To be honest I was excited to try this product but something told me to look at the reviews. Now that I read the reviews, I am happy to know early rather than late to not waste my money.
What makes future customers scared to invest in a product is when they hear customer service is horrible and the company does not show compassion for rectifying problems.
As well as problems with canceling auto renewal orders. That is not a transparent company in my books.
Review by Maggee1 month ago
I don’t mind it. It was alright but I did notice my hair seemed to fall out a bit more. One thing I was a little afraid of was the fact that it has silicone in it and I’m not really the biggest fan of silicone in my shampoo because it makes my head itchy and I have wavy hair, so I don’t want my hair weighed down. I don’t know if they do have any shampoo without silicone in it though. I may try a different formula next time to see if it works better. But since I bought the shampoo and conditioner set I’m still going to use it but not every single day.
My hair goals were to:
Strengthen, lengthen, anti-aging, volume, and oil control.
Review by TallyhoJrIV1 month ago
The formula did not work on my hair! I cancelled my subscription and I send them several emails to request a refund but never received a reply! Customer Service 0!!!
Review by Donnellloni1 month ago
I have to say that i love the concept of Function of Beauty! However, when it comes to the products, it isn’t that great anymore.
I ordered a big bottle of shampoo and conditioner with the peach fragnance. My hairgoals were to lenghten, strenghten, nourish roots, oil control and volumize. The products have almost made my hair worse than it was before! I think that this formula just isn’t that good for my hair, since it just dries my hair and doesn’t help with the oilyness.
I have used them for almost 2 months, but they are still more than halfway full, since i got the biggest bottles. The thing is that I wouldn’t like to throw the shampoos away, because it would be a waste of money to just throw the half-full shampoo and conditioner away
Review by Ashfakhushen1 month ago
Overpriced, does nothing good for your hair. Made my hair dry and brittle and alot of hair snaps off while brushing. I'll stick to using herbal essences :) an affordable product that actually does what it says on the bottle.
Review by Shruty1 month ago
I purchased their shampoo and conditioner bundle in an attempt to control my oily hair. When I received my package I was so excited to try it, but to say it was a let down would be an understatement.
My hair smelt amazing but it felt and looked as oily as a grill's fat catch tray! I decided to finish the large bottles of shampoo and conditioner to see if my hair would get better if I continued to use the products. How I wish I would've quit while I was ahead. In the end, it looked like I was styling my hair with a tub of lard.
I cancelled any future orders with function of beauty fairly quickly after receiving my order. I figured if my hair started to look better with continuing to use their products, I could just remake the formula. And if my hair continued to worsen, I would have already cancelled the order. But MONTHS later, possibly even half a year later, I'm being charged YET AGAIN.
I reached out to customer service. Unfortunately, their customer service is as bad as their product. Rather than reimbursing me for their mistake, they gave me a one time $10 coupon. Great, it can accompany the products they charged me for in the trash whenever they arrive.
Save your hair of damage, and yourself a few charges of $52.55, I'm sure you can find better shampoo at the dollar store.
Review by JeppeTheMunk1 month ago
Made my hair extremely dry, looked like I died it 20 times in a row, it started to gather in small unbrushable chunks.
I was really hoping for the better, very and very disappointed.
Review by Bafford Galye1 month ago
My experience has only been positive so far. I was also aware it was a subscription service n think that was clear on site. My hair loves the product and it arrived as expected. So far so good.
Review by Iliya1 month ago
I like how it feels on my hair but however I’m not sure how to turn off auto ship and I don’t want them to keep coming every 2 months, can you help?
Review by CalendarsinKC Manubariya1 month ago
I tried the shampoo & conditioner products, based in a friend referral. They smelled wonderful, but did more damage to my already fragile hair. I did not sign up for a subscription, just the one order. Yet out of nowhere I was charged 36$, products came a few days later. Called my bank and searched I knew for a phone number, nothing. Couple months later it happened again! Called the bank, starting a fraud request as I have emailed function of beauty with no response received. Also, when I try to ‘sign in’ the site does not stop looping back to login page. I’m a single mom of 2 in full time med school with no car in the middle of nowhere! That 36$ they took was my daughters birthday dinner money- so thanks a lot.
Review by Whaddon1 month ago
Terrible product. It did nothing for my hair! After a few times of using it my hair felt dry and lifeless and started falling out!! Definitely not what they promise you on their website! I think the whole idea of customizing your own shampoo is a great idea - but unfortunately this did not exceed my expectations and I will NEVER buy from them again!