Ordered shoes, two pairs of pants and a jumper on a Monday, arrived on Friday. To Australia! Wow. Hard to beat this level of service!
Review by Shalee5 months ago
1 order was nice n quick.
Last one, wrong size- could happen. BUT, i immediately asked for replacement. They said yes, no issue. Order confirmation send, then got an email that they send the last garment already, and run out of stock... So, that was sooo disapointing. However, it seems that is was the warehouse peoples error. But anyway...very unsatisfying.
Review by Darksiderz Murga5 months ago
Review by Kystal5 months ago
Very fair prices, international orders are handle, dispatched and received within few days.
Return of an order also went very smooth.
My highest recommendation
Review by SamHall5 months ago
Function18's customer service is excellent!!!
I ordered trousers and shorts and received notification from Royal Mail that they were delivered - unfortunately Royal Mail delivered them to the wrong house. F18 were brilliant in how they took on the issue when I contacted them - they kept me updated throughout the whole process and helped to get it resolved. I couldn't recommend them enough.
Review by Blastwall5 months ago
Using these guys for years, can’t fault them in any way. Great service and prompt delivery. Competitively priced stock and a great range of products. Best golf website out there. Highly recommended
Review by LJiang Sidcup7 months ago
These guys are great. Ordered Sat night arrived in USA (NJ) on Wednesday. I would and will continue to use this company. For those contemplating, don’t, make your Order and you won’t be disappointed. Everything went extremely well from order to receive with all notifications. Guys your doing a great job keep up the good work!!!!
Review by Mldky7 months ago
Excellent shop. Good prices at a large selection, swift delivery and outstanding customer service.
Also the shop i very well setup with large pictures of every item.
Review by Linuxdriver Capsuto9 months ago
Ordered golf shoes via Amazon, arrived quickly however, the wrong size was sent therefore, they are of no use to me. I have contacted this company several times over several weeks in order to arrange an exchange, with not one reply. I am now trying to get a refund - currently no response, whatsoever. Very disappointing. No duty of care whatsoever. Will never use again.
Review by ChunkDragon11 months ago
I found Function 18 by accident, looking for some golf trousers. Firstly, it's a great website, easy to use and is also crystal clear on size guides. They represent great brands and I ordered, with next day delivery being like £1.60 extra. The communication process for delivery is slick and accurate. I actually went straight back online and got two more pairs. It is difficult to buy golf stuff online sometimes and this retailer is just excellent!!!
Review by Java11 months ago
Package arrived promptly & on time from the UK to Ireland. Prices were the best I could find in store & online. Product is perfect and exactly as had been detailed online.
Delighted with the service, just hoping himself is as happy with it as a Christmas Gift :)
Review by Imesh1 year ago
Outstanding products and services, placed an order on a sale item and it was dispatched within 2 minutes. Other internet sites may take up to 3 days to do the same. Product on this site are quality and available at a very competitive price, I have used this site a few times since Xmas as I am updating my golfing wardrobe ready for the new season and will use this site again and again.
Also on a lighthearted side, some of the responses from the customer service teams to negative feedback below are really straight to the point and refreshing, having worked with awkward customers in the past in jobs, it is nice to see a professional telling the customers how it is and not being scared by the ‘customer is always right’ ethos.
Keep up the good work, look forward to using the website more and more
Review by Taniko1 year ago
Have had 2 orders. 1st order was when I was at home in the north of Ireland. The delivery was quick (3 days). My 2nd order was when I moved to Virginia in the US and the delivery was still only 3 days. Unbelievable service.
Review by Cornelia1 year ago
I ordered an item,and paid for next day delivery,didnt get it,still waiting,spoke to a non customer care called john,who was mega arrogant,refused to refund the next day delivery cost,what a stunning way to treat customer,s,i wonder what rip off Britain,s gonna say,
Review by Elema Restick1 year ago
Based on a recommendation of a friend here in the USA who bought waterproofs from Function18 that you can't get here in the US, I purchased a hat and a pair of shoes on May 27 that are unavailable here in the US.
My order did not leave the building/warehouse for at least 3 days, per Function18's own data.
The order then took several more days to get on a ship on June 5. A ship? Seriously? My package, per GPS as indicated to by the company that Function18 pawns off their shipping function to, has been sitting South of Africa for two weeks now.
I am not sure, I will have to check with the nearest 8 year old, but I think there is a chance that GPS might could update the location of the package as it moves.
Was hoping to take these shoes to Pebble Beach with me next week.
At this point I am not sure if I will have the shoes by the end of the year.
I will gladly update the review once someone tells me where the hell my items are and why Function18 actively lies about their shipping methods.
Review by Raviscar Keltner1 year ago
Happy with the goods 2nd time around but not happy when had to pay for return service ... item was sized wrong as other reviews have stated.
Review by WashingtonDC Macheta1 year ago
Function18 are pretty much my 'Go To' website for golf gear now. Next day delivery and on time as promised. I've now ordered quite a few items and all arrived on time. One item had to be returned, which was an easily made warehouse picking error. But the returns procedure was clear and easy, and received the correct item a few days later. Thank you for excellent customer service. F18 have quite a range and I will continue stocking up on clothing and equipment.
Review by Sjante1 year ago
Highly recommend Function18 for all apparel.
Previously had an issue with one piece of
clothing but it was resolved quickly.
Super fast international shipping service,
great prices and friendly email customer service.
Review by SoldoutinSeconds2 years ago
Couple of items ordered. Sent the wrong size, not a problem, it happens, everyone makes mistakes. Sent an email to them, replied within a couple of hours, John resolved my query ASAP and is sending the correct size next day delivery, with paid for postage to return the incorrect item. Perfect customer service. Will not hesitate to use again despite the mistake. Thanks!!!!
Review by Pareesh2 years ago
Attempted to reach customer service to address an error in order five different times. Tried email and contact though website without anything but an auto response. Unacceptable customer service.
Review by Marrtin Gaardsøe2 years ago
I have on many occasions extolled the exemplary performance of F18, each time and every time on various review sites as it's important to provide feedback for all the obvious reasons to customer and the organisation alike. For many it's how a company executes an order from placement to delivery will govern its assessment and that's right, but more than that it's how an organisation treats its customers when there is a query as can inevitably happen occasionally in a fast paced commercial world. I have just experienced my first ever minor issue and it's been handled with the utmost empathy and resolved immediately and to my entire satisfaction - now THAT'S the level of Customer Care that all businesses should aspire to. Entrust your order (large or small) to F18 and it couldn't be in safer hands in my book.
Review by Domeda Papoulidis2 years ago
Good service and prices
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