BJ and the rest of the team are always responsive and helpful. I've recommended FSL to several people/institutions.
Review by Tulaba3 months ago
I have had several electrical issues with my Muse, but the service has been great making it work again.
Review by Junket3 months ago
As much as I would like to give more stars it’s just not possible. The machine, when it wants to run, runs ok. The customer service is the worst of the worst. On hold for nearly 20 minutes every time, then the call drops. When you get through the help is adequate.
Review by LarisKa Rivai4 months ago
They make owning a decent entry level laser easy. In my experience, they have the best software in their price range.
They provide a lot of educational material, and support in English, in the US via email and phone, which is helpful if you have non-urgent requests. Shipping turnaround and spare parts ordering could be easier, but the staff is knowledgeable and helpful.
The machines provide good quality for the money and lower points of entry than their commercial competitors, but higher quality than the eBay-only vendors.
Review by Duriell Bleiziffer4 months ago
I like my laser system and hope to use it for a long time. Some things to consider.
1. When I first purchased my laser system it didn’t work. There was a dent on the top of the main door and a misalignment of the magnet close switch. I complained and never got response.
2. Would like to see better documentation available.
3. Would like to see email updates on “how to” with different aspects of the system.
4. Would like recommended power/speed settings chart to make set-up and cutting quicker and easier. Sometimes spend too much time figuring out these settings.
5. Like the look of my system.
6. If possible would like alignment of mirrors easier to do.
7. Software is okay, would have liked to see some updates to improve use.
8. Would like to see a way of keeping notes in cutting files. IE: sometimes I cut different thickness’s with same file. A place to store the different speed/power settings would be nice.
9. Would be nice to see example files sent via email to see different ways of using.
10. All and all a nice system; as a Engineering Consultant I use the system a couple times a month.
Review by Riyasat4 months ago
I was very nervous about this product at first because of a lot of negative reviews. My laser tube did come broke and FSL replaced it, hey things happen. After watching videos and reading the manual a few times i am so happy i stuck with my machine!! STAY PATIENT ..This thing is freaking awesome. I still have a lot to learn but if your motivated enough you will eventually get it. I look forward to getting more machines to advance my business. Thank you for nick at fsl for reaching out.
Review by Tanalle Coussot4 months ago
Laser never worked right from day one. I worked with customer service extensively, and though they sent replacement parts it still never work and they were out of ideas and I spent many many hours replacing things with no success.
It works occasionally, but most of the time I have to reboot to make sure the machine gets an IP, then when I start my cuts it freezes.
Finally, even after upgrading to a double UPS they blamed the power in my building and left me hanging.
It works sometimes, but super frustrating when it doesn’t.
Would not recommend.
Review by Naganal4 months ago
I bought a Muse laser engraver and have a few issues with the electronics in it. Every time I have called customer service they have stepped up and helped me to fix the machine. I really appreciate the wonderful service they provide and the Muse is a great machine for my office.
Review by Taige5 months ago
The company is top notch from sales to service. I’ve owned a pro series machine going in two years and no issues. When I’ve had questions there were many staff members to help me out. And when you need a good laugh (and good advice) check out FSL TV the Host Nick and Waker are great.
Review by TomCL5 months ago
I have the Muse Laser and Love it!! I use the Muse Laser for my Handbag Business. I make Cork Handbags accessories, and I use the Muse to help me cut out bags and wallets, engrave / cutout designs and laser logos among other things. Having the Muse as apart of my business has taken my handbag business to the next level and has helped me standout!!
My Sales Rep BJ even called a few months after I Purchased my Muse to see how everything was going with my Laser which I was having a small issue and BJ helped me get in contact with Frank from customer service for my specific issue and Frank was awesome and helped me fix my small problem with no issues.
I also love that Full Spectrum has a Facebook Community Forum for members to post what we make or ask questions. Full Spectrum (Walker & Nick) also hosts once a week live in Facebook a Laser Themed discussion to teach new processes and techniques. They also take live questions from Facebook and YouTube to help with anything we need. If I miss the live Session I watch the replay to make sure I didn’t miss out on anything important or new!
Review by Narwan5 months ago
Had a bit of a hiccup at the start of a technical issue. Online response time was slower than average, phone support probably would have been better but our schedules never aligned to speak. Once I brought attention to the time it took for support they provided me with a discount and covered shipping on the replacement part. I appreciate the help and the discount. Shipping was super fast, part arrived next day.
Review by Caldey6 months ago
We bought our MUSE about 10 months ago. I can’t say it’s been smooth sailing, BUT I can say any problems I had were “Operator Error”. Machine wise, we’ve had no problems. I’m the artistic one in this duo and my husband John is the brains of the operation. At this point, we are not using the MUSE as a business; but working in that direction. Real retirement is a few years off. Meanwhile, I plan on mastering the RE3 and Corel Draw programs to the point he’ll be asking me questions. We've had a few paying gigs but most have fallen into the gifting category. Last year was the year for weddings and babies! They all received personalized gifts that blew their minds. And I think some of them were priceless! Our Crystal Snowflake Pumpkin and Carriage for a December wedding was a smash success. We definitely have saved money by making these gifts when compared to items listed on Etsy. Next big project is making new name tags for our church and donor recognition plaques for outdoor use at one of the camps.
I love the thrift stores and I’m always looking at items and thinking about how cool they would look engraved. My background as a women’s formal wear seamstress, gives me a built in network of potential customers.
I have only 2 complaints. Well maybe 3.
1. I can’t cut foam core board. But that’s not it’s fault.
2. I wish we had bought a larger machine. But that was our decision and I’m sure we will upgrade in the future.
3. Nick and a Walker are only on once a week now. I really liked it when they had more shows.
There is a learning curve. But the way you can allow your imagination to run wild, is worth the initial struggles.
Review by Okwy Zoretich6 months ago
I would give FSL a star review based on their after sales service and support.
That being said, the actual Muse works great (once I got it sorted out), there is good solid - well thought out engineering and manufacturing in the mechanical instrumentation.
In my past experiences, there is a reluctance to help when / if they respond to a question in a timely manner, and often the response is some thing like this quote -
"Unfortunately we are not equipped to assist you with computer related issues if the laser is functioning correctly."
This was in response to a cache question about RE3 not working correctly on my workstation...
You would think that they would at least try and help a little bit beyond the scope of the physical LASER cutter. I have had multiple bugs/problems from a Muse drive belt broken on arrival (unpacking) to difficulties in order fulfillment and getting supplies.
I've been dealing with machines (high end Workstations, 3D Scanners, 3D Printers, CNC Mills & Lathes) for my small business Zip-Bit, Inc. since 2004 and FSL has absolutely the worst support I've experienced...
Review by Undertun6 months ago
love the laser
Review by DJai6 months ago
Terrific Hobby Laser and good sized footprint 12 x 20. Very accurate, consistent and easy to use.
I use it primarily for my railroad hobby and making items for sale.
The RetinaEngrave software makes it easy to control power and speed and print from any Windows application. I absolutely love it.
Oh, and I got great support from sales in trying to decide options and tech support in setting up the laser.
Review by Sandan Caty6 months ago
Being a retired Coast Guard Chief i was looking for a product that would work well and be easy to run for my newly formed small business. after about a year of research we decided to go with the pro 48 machine. We are very pleased and now are waiting on the second machine which is going to be the pro 24 that will be used not only in the shop but also at shows and for eight week in Bush Gardens Theme park during their Food and Wine Fest which we have signed a contract to be a vendor at. i would like to say a big thank you to Scott and Lincoln for all their help along the way, also to Nick GO BLUE!!!!!!!!!!!!
Review by Docsta Shahzady6 months ago
I haven't had any problems with the laser at all. The only problem is I don't like the web based program. Not this one in particular, but any on them. Also you have to be in proximity to the laser for the program to work.
Review by Tamgannon7 months ago
My wife ordered us an FSL Muse and we love it. When it arrived, it was packaged exceptionally well with only a minor ding (the top "shell" had popped free...not FSL's fault and easily fixed with some concussive maintenance). Was able to set it up and get the laser aligned in an afternoon. The software (RE3) is simple to learn and there's plenty of YouTube instructionals (from both users AND FSL). Also, Nick and the rest of the Customer Service team are quick to help out (they're a small team, but once you get to a rep they won't stop until you're squared away!).
Review by Twickenham Casentieri7 months ago
Our school has a strong Design Thinking and Maker Education program. We were fortunate to receive a grant to purchase a Full Spectrum 36x24 Pro laser. (We had been using a Hobby 20x12 for over four years.)
The buying process was painless. I was pleased to learn that the 36x24 had been upgraded from 60W to 90W. The machine arrived securely crated and with no damage.
I have four recommendations:
1. Note in your product description the dimensions of the shipping crate. It didn't occur to us at the time of ordering that the crate might not fit through a doorway. Fortunately, we were able to remove the divider between two exterior double doors to bring the crate into the building. Our makerspace also has double doors. Whew.
2. Apparently, the manual for the 36x24 is an adaptation of the hobby laser manual. The manual recommends that, if bubbles appear in the laser tube, you can raise one end of the machine to help clear them. This works great on a 20-pound tabletop machine, but not if the machine weighs 400 pounds.
3. Improve the control panel interface!! It's confusing on the 20x12, and no better on the pro model.
4. Use a bit more care in selecting the exhaust fan and air pump. The included fan and pump are cheap Chinese products--noisy and of questionable build quality. It wouldn't hurt to supply a longer six-inch exhaust hose, as well.
Looking forward to getting to know the machine.
G. Geis, Director of Maker Education
Review by Goher7 months ago
Very quick resolution to an issue with the laser. Was covered under our extended warranty (which we purchased). Cost us $20 to ship our part and they waived the shipping on their end for the power source unit.
Review by Rimlyanin Synnöve7 months ago
Takes to long to ever get any one on the phone.
Review by Jasu Soliveres7 months ago
Works well when there are no problems or issues. But I give tech support a "zero".
Review by Bafford Lukianova7 months ago
We really like our MUSE. We have had it for 10 months and things are going great. There was the usual learning curve as with any new technique but we have created many items that people love. From cards to photo to phone cases to a crystal snowflake pumpkin carriage. The more we use it the better the items look as we perfect the settings.
We had one unusual problem but tech support worked with us to resolve it in a timely fashion. Also we get a lot of useful information from the weekly live show on Facebook, new ideas and ways to use the MUSE more efficiently.
I would recommend the MUSE to anyone looking for a good hobby laser cutting and engraving machine.
John R Deszell
Review by Amparo7 months ago
I love our MUSE! It’s been a fun 1.5 years, learning and creating. My wife has even taken over the machine and I have to ask permission to use it - haha. The online RE3 is intuitive and easy to use, really like no other laser software today. Really happy we went with Full Spectrum Laser’s MUSE, after tons of research; we made the right decision.
Review by Rupsana8 months ago
They have room for improvement, but they made me feel appreciated as a customer. I was not looking forward to dealing with customer support, and was surprised how hard they worked to make everything right -- I went from frustrated to happy.