Horrible experience. They lie , and steal your money . Be careful guys. DO NOT BOOK THROUGH THIS WEBPAGE . Very bad customer service .
Review by Rackers Widahl4 months ago
Frontier Airlines exploits their consumers during a national crisis/pandemic. Frontier forced travelers who booked flights during the height of COVID-19 to re-schedule a flight that costs the traveler nearly double what they paid on the initial flight. In order to not lose the money travelers had already spent, travelers were forced to spend more money to book a flight within only a few months while the pandemic was still in a heightened state. Frontier Executives are selfish and out to make money off others struggling during a national crisis. I will never fly Frontier again. The seats are terrible and they charge high prices for low quality. Be prepared to be cramped in your seat unless you pay triple the fees for your ticket. Any airline is better than Frontier. Don't waste your time or money. In addition, the customer service department was unprofessional, disrespectful and unhelpful. I waited over one hour on three separate occasions to talk with a representative. I will ensure all friends, family and media outlets are aware of Frontier Airlines' poor practices and failing policies, particularly while the country is struggling in a national crisis.
Review by Meherzi Andriievska5 months ago
First to start I pay a fee to choose for my seat in a window was placed not in there when I went to front desk she said she has to charge me to switch me to a window option that I already pay for and then by mistake instead of a carry on I pay for a luggage $43 to change to a carry on I finish paying $12 more dollars. This people are sharks or better white collar thieves no flying again with this company not worth it
Review by Parmbir1 year ago
I booked ticket two week ahead of time to Indianapolis In, I arrived at Frontier around 6:30 pm to be on time for the 7:00 pm boarding time. I pursched a ticket for my pet and paid the $50.00 my baggage, I was wheel up to the boarding gage, and at 7:00pm when they starting to board the plane, seat F. The flight attendence came up to me, ask me to put my pet under the seat, I reply the carrie case couldn't fit, she then said that she was going to called the supversor to take me off the plane, I ask if they could my my pet up front like they do the baby carrage, she didn't answer me, she was very rude in way she handle the situation. the plane was very books peoples was complainting about no leg room or we couldn't let our seat back. My purse couldn't go under the seat. I was very hurt, because I needed to be their for my brother, because of the the treatment, and until, I cannot stop crying because of what happen to me, I would not wish this on any one. fronties still have not refunded my money and I still have not receive my luggage, the last call I received from custmer service said that would get sometime late tonight or tomorrow I need my luggage so that I can get to Indidanapolis before my brother pass, I am still trying to get a flight out. this is very sad on what she did to me. I want people to know how we can be treaded with airlines.
Review by Mellarie Ossenblok1 year ago
I flew them for the first time and was so disappointed. The flight crew was so mean and refused to help me. I'm in a wheelchair and needed help but nothing. Here is my story. They tried to take my walker so i couldn't use the restroom but on the web site it states all medical devices get priority storage. The as i was getting on the plane there was a foot step to board and no one helped me so when i finally got on the flight crew blocked me and i can only stand for a minute and my body gives out. Then after telling them to please move they sat me in the wrong seat and told me to move. Then my sister and i was having a private conversation and one of the flight crew was listening and started yelling that she wanted me off the plane that she didn't have to listen to me. All i was telling my sister was how disappointed i was with how the airline was. Then the male flight crew stood in the isle with his penis in my face. All in all it was horrible. But if thats not all the return flight was when they misplaced my wheelchair. Took forever to find it. So my point is if your disabled do not use. You get no help from the crew and they are mean
Review by Emmette1 year ago
My wife bought tickets with frontier on our trip to Seattle. The price was $100 cheaper than other airlines, but by the time we paid for bags, seat, drinks, etc. It was better to fly with someone who doesnt charge for a carry on and gives you a little leg room!!!
Review by Lanzini1 year ago
This is seriously the worse airline ever. I am a poor college students and they made me pay for CARRY ON BAGGAGE like who does that???? my carry-on was like any normal size and they made be pay $50. Do not take Frontier they make they are out to cheat your money. Apart from that my flight was delayed by almost 2 hours…. worse airline ever. I know my rating says 1 star, but honestly I would give a -1000000 they are really bad, customer service is bad too.
Review by JRobTexas Joute2 years ago
There are online reviews all over talking about the poor customer service at the airport and in-flight. I made sure that I didn't have to interact with the ground crew just in case of an adverse experience and tried to go to sleep for my entire flight. I can sleep anywhere, even sitting up unreclined on a plane. But at Frontier, I met my match. The seats are literally just curved metal slabs with some thin fabric wrapped around them. The funniest thing was the tray 'tables.' They are HALF SIZED! And of course, another metal slab. Barely big enough to hold a cup, certainly not big enough to hold a laptop/tablet. I believe that it is big enough to hold my hand.
The silver lining was that the seat, legroom and tray 'table' provided a very entertaining social media post for my network, based on the feedback. Before they went bankrupt they were a much better airline.
Review by Tonyzz2 years ago
They first refused to check in my baggage citing they needed at least 45 minutes to process it. Made me wait 10 minutes before they got back with next steps, which was a rebook option on the next day for an additional change fee even though I had bought their refundable tickets which marketed exactly to not worry about situations like these. Alright, I ask them to do the booking -- They aren't able to book the tickets because they can't charge the fee. How bad can your service get?
After 30 minutes of waiting, they just ask me to call their customer care, which asks for an additional $25 agent fee if I book through their system. What the [email protected]*k is wrong with you guys! They wouldn't even refund my add-on to the flight which was to convert the ticket to a refundable one.
And I only needed to re-book in the first place because they wouldn't let me board the flight because apparently 40 minutes weren't enough for my bag to clear TSA whereas other airlines have never fussed about this before. Finally, I went with a different airline and have vowed to never use Frontier again.
Review by Rmars3 years ago
Frontier is the worst functioning business I have ever had an interaction with. I dont know how they spread so much disappointment and rage and still manage to stay in business. Our flight to Cleveland was one of hundreds canceled out of Denver the weekend before Christmas, but not before it was moderately delayed so we still had to get up at 3am and drive two hours through the mountains in the off chance that it left on time. They tried to claim it was weather related so they wouldnt have to comp any hotels or more expensive tickets for the thousands of people they screwed over, even though it had been beautiful for days and no other airlines were having these problems. Lines were horrendously long to talk to customer service and remedy our canceled flight. We were the lucky few in the first thirty people or so of the line and only waited a little over an hour. Other poor souls were hundreds of people back in line and, if they are finally done waiting two days later, should sue for emotional distress damages. When we finally got up to the service counter, the customer service agent seemed like she could care less and just wanted a nap. She was not helpful at all. She had no recommendations for us. We were told we couldn't fly into Cleveland until Friday! (Mind you, this occurred at 9am Monday) We finally got out of her that we could get tickets on a flight to Cincinnati, but that was only after we asked about flights to 4 other cities. She was completely unforthcoming with any helpful information.
Upon asking about our luggage that had been checked to Cleveland, we were told that our checked bag would be taken off the canceled flight to Cleveland and we could pick it up at baggage claim, recheck it on the new flight to Cincinnati and go back through security. When we arrived at baggage claim there were hundreds or suitcases strewn around the carousels. After waiting half an hour (at this point our flight had been canceled for about 2 hours already), I was told that our bag was going to go to Cleveland anyway, despite the fact that the flight was canceled. I was ready to leave baggage claim on that knowledge, when my husband talked to someone else who said to wait there and the bags would come up on the carousel in about 45 minutes. Now we had conflicting information and we had to track down someone else to confirm which was correct. It turned out our bags would indeed be showing up. Get your story straight people! How does a company allow an employee to go around telling customers completely false information? If I had relied on that information my day would have been even worse! From the time the flight was canceled to the time the luggage made it back to baggage claim was almost three hours!
After checking our bag to Cincinnati, the plane to Cincinnati ended up being 5 hours delayed! At one point, it was delayed a half hour every half hour for three hours. Get it together people! Don't string someone on like that. As hope that we would make it to Cincinnati that night and still be conscious enough to drive to Cleveland ebbed away, we started looking for other options. We ended up getting on a standby list for a flight to Columbus and getting on that plane. With all this bouncing around between flights, I was told we could fill out a form directing the airline to ship our bag to us in Cleveland when it landed in Cincinnati. When we landed in Columbus I asked a frontier agent where I could fill out the form. She didnt know what I was talking about! She told me to call customer service. More conflicting information, imagine that. I called customer service and proceeded to wait on hold for 2.5 hours! Yes, the entire drive from Columbus to Cleveland consisted of me waiting on hold with Frontier customer service. But wait, theres more! Upon talking to a person, she told me my bag had actually been pulled off the Cincinnati flight when it was discovered we were no longer on it and was in Denver. She took the address for delivery and said the bag would be overnighted. Imagine my surprise when I got a voice mail the next afternoon saying I had to call Frontier baggage at Cincinnati and provide delivery information because our bag was actually in Cincinnati! Six hours and 20 phone calls later, I was finally able to talk to someone who said my bag did, in fact, make it to Cincinnati and I had to give them delivery information to ship it.
Does no one know anything? Who spreads all this false information to so many employees? How is it that one company can have so much conflicting information? This fiasco is the absolute epitome of incompetence. And my story is better than some others. I made it home that day. The same cannot be said for everyone Frontier screwed over this past weekend. I hope these atrocities indicate a company in its death throws that will soon be nothing but a distant memory of anguish and a warning to others how not to run an airline.
Review by Flemmings5 years ago
Missed a flight due to front line employees making two horrible decisions in life of the kiosk not recognizing my flight info (3rd time in last 8 flights with them the kiosk has had error).
Bad enough you miss the flight despite being there in plenty of time, but let's have to stay an extra :45 so that they can take your ID & disappear while they search for a supervisor. After returning with an "alleged" Supevisor my request to have the rebooking fee was declined imams berthas would fall well below acceptable for someone whose staff just created the issue in the first place.
They are cheap for a reason, I have missed a key family event and s meeting that cost me revenue that would take 100 discounted flights to break even for the loss.
I can tolerate it when font line employees make mistakes. They are understaffed and fighting a losing cause, when management arrives and proceeds to decline my request without allowing me a full sentence, deals off.
It's going to be a tuff fiscal move, we fly weekly amongst a staff of 4, but the apparent short term savings have cost me dearly dealing with this airlines.
Majority of our flights originate from their base. I feel sorry for the shareholders & employees that actually try to make things work.
-Now paying double just to avoid the headaches
Review by WolfgangF5 years ago
Horrible , horrible on line experience with Frontier today. Tried to book reservation for 3 family members. Had to pay 2different prices. extra charges for seats, carry on and checked baggage, Even extra for coffee. I called customer services and waited over 1 hour. The representative was rude. she finally agreed to give me a credit on my next flight. the voucher came and it was good for 3 months, no extension( are they serious). I will NEVER fly frontier, it used to be my favorite airlines but not anymore. customer service SUCKS!
Review by Onuma Billbrough6 years ago
I had a flight to return to San Diego on May 30th. I had a confirmation and everything to prove I was to fly out at 6:45 A.M. When I arrived at the airport, I am many other people were told we MISSED our flight which in fact was not true because they were still loading the plane. The real truth is YOU overbooked and put us, about 15 people at an inconvenience. I had to book another flight through one of the airlines there at an unreal,ridiculous price of almost $800.00 just to get to San Diego. That is outrageous as well as you overbooking just to make sure you have every seat occupied. I want half of my fare returned to me on my credit card or I will accept a check. I will not accept anything less. You don't know the trouble you caused me to have somewhere to stay for the night as well as get me to El Centro, which was my destination. You can reach me at *******618. I have a message into your recording for Frontier Complaints and compliments number but you seem to think that I am not important enough to return my call within 2-3 days as you said on the recording. I expect to hear from you and I will not stop until I do receive my money back. I am sure the other 14 people feel the same way. Facebook I could share and Twitter etc. but I will give you a few days to get your act together.
Thank you for your time.
Booking number: 21707811
confirmation ticket number: RKRMMD
The credit card ends with these 4 number: 9404
Review by Lithers6 years ago
I had a flight to return to San Diego on May 30th. I had a confirmation and everything to prove I was to fly out at 6:45 A.M. When I arrived at the airport, I am many other people were told we MISSED our flight which in fact was not true because they were still loading the plane. The real truth is YOU overbooked and put us, about 15 people at an inconvenience. I had to book another flight through one of the airlines there at an unreal,ridiculous price of almost $800.00 just to get to San Diego. That is outrageous as well as you overbooking just to make sure you have every seat occupied. I want half of my fare returned to me on my credit card or I will accept a check. I will not accept anything less. You don't know the trouble you caused me to have somewhere to stay for the night as well as get me to El Centro, which was my destination. You can reach me at 760-455-1618. I have a message into your recording for Frontier Complaints and compliments number but you seem to think that I am not important enough to return my call within 2-3 days as you said on the recording. I expect to hear from you and I will not stop until I do receive my money back. I am sure the other 14 people feel the same way. Facebook I could share and Twitter etc. but I will give you a few days to get your act together.
Thank you for your time.
Booking number: 21707811
confirmation ticket number: RKRMMD
The credit card ends with these 4 number: 9404
Frontier Airlines is rated 1.0 based on
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