What a nightmare. Our stone fireplace is forward in the room, making the side view very visible. That was one of our main concerns. Kevin and Mykle both assured us, in different conversations, that the frame would go flush to the stone and would hide the side of the TV and mechanisms.
THREE MAJOR things were wrong.
1- The frame was the WRONG color. Instead of the dark espresso it was a much lighter red color.
2- We had given the specific model number and size specs for the sound bar. The space they allowed for the sound bar was TOO SMALL.
3- The frame WAS NOT FLUSH to the stone fireplace, but there was a gap of over 2 1/2 inches between the back of the frame and the stone. The front of the frame would have come out from the stone fireplace SEVEN INCHES. What a MONSTROSITY.
Their customer service was NOT what they claim. Kevin's responses were that '' according to our records" the frame color was right.... " according to our records" the soundbar should fit. And there was no real response to the ridiculous depth of the frame with the huge gap behind it. Those were three major problems that were completely their fault.
We had already paid nearly $9000. They first offered a $1000 refund but then retracted that and only refunded the $399 insurance. And they allowed us to chose a Frame for a Samsung The Frame TV $599. So we LOST $8000 on this fiasco.
(Not to mention the cost of buying a new Samsung The Frame TV and the loss of the new TV we had purchased to go in the first Frame My TV frame).
I am astounded at the lack of integrity and honesty in dealing with their mistakes.
Review by Keirstie2 months ago
Got a burlwood frame for my Samsung TV. Absolutely astounding, it made the room!
Review by Loto2 months ago
I am glad so many have had positive experiences, but that was not our case. After spending nearly $9000 for a framed TV to be placed above our stone fireplace, we received a product that was not what was represented.
Before I mention the details below, I'll summarize a key learning for anyone shopping for a tv frame: clarify how far it will extend from the wall, and how much behind the frame is visible from the side.
The issues we had were:
1) The color of the frame was not what was ordered, being different from the sample we had reviewed prior to our order. The vendors claim it is the same, but they concluded that looking at their paperwork, not looking at the delivered frame.
2) The specified sound bar would not fit in the slot designed for it.
3) The greatest problem was this frame was supposed to be close to the wall with the sides hidden by the frame's side wooden extensions. No one mentioned the 3" depth frame extension, as listed, was actually 4.5" in thickness. No one mentioned that the metal structure which the frame attaches to extended nearly an inch beyond the back of the wooden frame. No one mentioned that we needed to provide our own mounting bracket, so that even the thinnest of brackets still extended the frame out further. The resulting frame extended nearly 7" from the rock wall of the fireplace, with a gap of over 2" beyond the wooden frame! This actually was the same thickness as the fireplace mantel, and looked ridiculous. If this were on a drywall, a recess could have been created, as mentioned in the comments of another customer. However, this requirement needs to be pointed out PRIOR to purchase. Carving out a cavity in the stone would have been a major project and was not practical.
Final results: We were offered a $1000 refund, which was later retracted. We were refunded our $399 insurance payment, and were provided a $599 Samsung Picture TV frame (which required buying a different TV).
Review by Vized2 months ago
Excellent product, excellent customer service! My wife did not want a TV in the room where we did this and now thanks to the "custom" frame, she wants to do one in our other living room. These guys are the best!
Review by Ododo Bidfood5 months ago
Since we downsized 3 years ago, our condo only has one area where we can sit and watch TV, and we did not want to have a TV on our feature wall. I did research and discovered "Frame-my-TV". It is perfect for our needs. We have a lovely piece of framed artwork on our feature wall, and when we want it, we press a button and, voila, the artwork rolls up and we have our TV. The buying experience was wonderful from start to finish. Kevin could not have been more helpful and delivery was on time. We have not had one issue in the 3 years since we bought our TV frame, and have given many referrals. It is not inexpensive, but SO worth the expense. Thank you, Frame-My-TV for solving our decorating problem!
Review by Dasra8 months ago
Excellent products and excellent services!!! Kevin and Randy will always return calls and emails. And if you need it, they will guide you every inch of the way! Everyone that sees my television thinks it’s amazing. Could not be happier.
Review by Luxley8 months ago
Excellent product and service. Ordered a frame for a 65" TV that fit like a glove, was simple to install and looks beautiful in our wine bar. I expect that we will be ordering several more of these for our home as well. Product support is what would be expected from a first-class operation.
Review by FiTT Sandbakk8 months ago
I love my mirror TV!! We receive so any compliments from visitors and houseguests. Kudos to Kevin for his professionalism and prompt, dedicated service.
Review by Ammana9 months ago
Thank you, thank you, thank you to Kevin, Dane, Mykle, Dane and Randy at Frame My TV for making what was just a dream become a reality. My husband and I are so thrilled with how awesome the project turned out!
MY sincere gratitude to Kevin for your vision and everyone else for all your input, expertise, encouragement and most of all patience with getting my project finally completed. It took me years to come up with the perfect picture. I am sure, everyone who comes into my home and sees the picture (of my parents' vacation/retirement home) will surely recognize it and be filled with lots of happy memories. Three generations which have included parents, grandparents, grandchildren, aunts, uncles, cousins and friends have visited my parents' home in the Pocono Mountains of Pennsylvania. We all have fond memories of many years of family Thanksgiving dinners there as well as boating, fishing, swimming and ice skating on the lake and skiing nearby!
We are so grateful that I have such a beautiful and wonderful permanent reminder, hanging on the wall above my fireplace in our den, of our happy times together without having to sacrifice a logical placement for my TV! Now we can enjoy both!
Thank you for making that possible!
Long Island, New York
Review by Saadet Derrow1 year ago
I am really impressed by Frame My TV. The product is of esceptional quality. I highly recommend that you work with a service advisor and not just try to configure the product online only. All my friends and family are very impressed. You won't be disappointed if you purchase this product.
Review by Abdulsaheed Scacco1 year ago
Great product and produced to fit and work. Dealer program is a bit weak so it loses a star from me but that’s not a reflection on the product being produced.
Review by MoldytheNoob1 year ago
We LOVE our Frame My TV! It allowed our room to be practical but maintain its elegance. And, the viewing quality is exceptional. I highly recommend Frame My TV!
Review by HilaryW1 year ago
I ordered my first unit and it turned out to be a little large for the space, due to my design error. I contacted Kevin to explain my mistake and we worked out a solution where I could downsize my TV, buy a smaller frame and reutilize the existing components with a huge price reduction included. I was astounded by his cooperation and fairness and recommend Frame My TV to everyone interested in mine.
Review by Gambylad1 year ago
Working with Kevin and the rest of the team at Frame My TV was exceptional. They answered all my questions. My order arrived on time and they share specific installation instructions with every custom order which was easy to follow.
My TV/Mirror frame came out gorgeous, I get lots of compliments on it and the price is reasonable compared to others out there.
Definitely would recommend them.
Review by Xzandria1 year ago
Easy process. Competitive pricing. Quick, professional service. Great product and quick shipping on samples helped. Why go anywhere else?!?
Review by Carysa Mwarandu2 years ago
Advanced Integrated Controls has been using Frame My TV for years. They are an exceptional company.
Review by Crovy2 years ago
From start to finish we received excellent customer service. Despite just completing a major renovation of our condo everyone thinks the tv frame is the coolest thing about it!
Review by Tanatpol Kares2 years ago
Kevin and Randy are great people to work with. The quality of the frame and the associated hardware was excellent. Everything fit perfectly and when I had a little programming issue, Randy was right on the phone patiently walking me through the steps until it was straightened out.
Highly recommend working with them.
Review by JohnBPT Regulapati2 years ago
Great product and terrific support during entire process from initial purchase through installation.
Review by Mitzieboo2 years ago
Their service was excellent, from ordering through installation. In fact, their engineer stayed on the phone with our installers unitl it was put in correctly. It looks amazing!
Review by Fenelia2 years ago
Amazing absolutely amazing! I install audio visual systems for a living. That being said what Frame My Tv offers is head and shoulders above any other option out there. Don't be fooled by TV companies that have recently started to offer a "framed tv". IT'S NOT THE SAME! If you want a beautifully crafted product look no further. Seriously.... Please don't cheat yourself.
Christman Electrical Contracting
Review by Customertoms2 years ago
Great advice re design and service
Review by Drixx2 years ago
Great picture quality; completely invisible when the tv is off.
Review by Blossum Abdelhady2 years ago
Excellent customer service
Great addition to our home
Review by Rudesh2 years ago
I love my mirror and frame. Everything came exactly as ordered. Installation was not easy, but my husband found it doable. If I didn't have him, I could not have installed it myself.