Great service - continous information on the progress of the order
Review by Rens1 year ago
Alt for lang leveringstid
Review by Adisynn1 year ago
Review by Gev Magawa1 year ago
Review by Salvinder2 years ago
I was pleasantly surprised when I discovered that Republic of Fritz Hansen carry spare parts in the webshop. I had just bought six beautiful Grand Prix chairs at an auction and they needed some TLC. New shoes, new spacers and covers made them top notch again!
I did have some trouble with the shipping (another company) but I got great help from the customer service.
Review by DParedes Svystun2 years ago
God service, god information undervejs, levering før tid og et upåklageligt produkt!
Review by Naheedsheram2 years ago
Four years ago we bought two Egget chairs at Illum Bolighus in Copenhagen. After 3,5 years we noticed that the fabric went loose in the backboard. I emailed Fritz Hansen and after a few weeks I got a very friendly reply saying that they will fix/repair both chairs with no cost for me. They sent me boxes, collected the chairs and after two weeks I got them back in perfect condition. All along they were very friendly and helpful.
Review by Linaja3 years ago
I bought a walnut analog table from Fritz Hansen shop in Marylebone, London. When it was delivered the colour/tone of the walnut was significantly different from the ones in the shop. In the shop the tables are a golden honey colour, which I chose specifically. The table delivered is a dull brown with no golden tones. I asked for a replacement or refund, which has been refused, and Fritz Hansen have told me the lighting in the shop is changing the colour though this wasn't intended, and that therefore the table delivered is very close in colour to the one in the shop. I regard this as appalling customer service, but they appear not to care that I will not shop there again (I was going to buy dining chairs), am unhappy with a major purchase from their store (and will tell everyone this), and they seem unconcerned that the table delivered is significantly different from the ones seen in the shop Whether or not their lighting makes any change to the colour, this is their responsibility and I am unhappy with the delivered product. BEWARE!
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