I have to say that, I always go sceptic to do shopping online. But this shop surprised me so much good that it have to be a 5 stars.
I have bought gas grill 13th of May and I got the parcel after only 2 days. The fact turned out that the Grill has a production defect. But after sending an e-mail about the problem, he was solved very quickly. After a few days I received a return e-mail that I will be refunded the money (at my request) and I do not have to return the grill anymore.
Contact support is very good. They reply to the email quickly and efficiently. No unnecessary problems are created.
I'm very much at YES, and I'm definitely going to go shopping there.
Review by Nantakan3 months ago
Great web site, no problem with delivery, no complaints.
Review by TopMunchFanMW3 months ago
Ordered my items almost two months ago. The package was quite large (playground) so it was split in two pieces, which is ok for me. The first piece arrived during one week period, the second package hasnt reached me yet. After almost 2 months. I did contact frishop I was told that my package was lost so they will send it again, which they did. Couple of weeks later I have contacted them to find out that it has been lost again. Two packages in a row. I have contacted them again for two times now and havent received any reply with an update. Its a shame that I cannot cancel my order as we have already partly assembled the playground which cannot be freaking completed and my kids cant enjoy it because we are missing pieces from it. Terrible website and even worse customer service.
Review by Improcya4 months ago
Fast precise service as always
Review by Larrea8 months ago
I bought a Ryobi Cultivator from Frishop.dk about 3 weeks ago. He delivery time was advertised as 1-2 days, it took 7 days, no explanation. Today I used it in the garden and i apparently hit an old rhododendron root buried 10-15 cm under the surface. The darn thing broke, the blades aren’t spinning. I called frishop hoping to get help to get the device repaired. I was informed that there only is one service center in the north of Jutland (I’m based outside Copenhagen) and that there wasn’t anything frishop could do to help me. When I argued that the product was under warranty (Ryobi offers standard 2 year warranty) I was told that this was not the case as breakdown was my fault. I’m not even sure how the hell that makes sense. In any case I was left to fend for myself and figure it out. Worst. Retail. Experience. Ever! Don’t buy from Frishop.dk.
Review by Ilvy1 year ago
Always a very good service, and very fast!
Review by Bajabandit1 year ago
Frishop shipped me with GLS, my name was wrong.
Review by Getinet1 year ago
The price was very good. The delivery time was as noted on the webshop. Excellent shopping experience.
Review by Santh1 year ago
Hurtig let ekspedition og levering
Review by HannahBlaize2 years ago
Super god service.
Review by HeisenBOOM ThomasThank2 years ago
Super service, tak for det.
Review by ChristianStille2 years ago
Super betjening og fin levering
Review by JohnRM2 years ago
It is a breeze to order through frishop.dk, the delivery and customer service - it just works.
BUT I was close to giving it just 3 stars - the delivery cost is outrageous.
400 dkk for two 20kg packages to get it to Copenhagen - when I saw the delivery cost I thought I might as well order other items for the house, but the delivery cost rose to over 700 dkk just with one extra item - that is not acceptable!
Review by Ability2 years ago
Ordered an outdoor matras, and should have been delivered between 2 and 5 working days. After not recieving the matras and no communication from the store i called.
They decuted the freight 30dkk, but Would recieve the matras within 5 days efter that. After 5 days not a sound from frishop. Called again, after being in que for 15 minutes, i was the 1st in line. But had to wait for another 15 minutes??.
Finally got a person to talk to, and he told me i was in luck. Someone cancelled his/her order. So that had one in stock. When i asked what happend to the one i ordered, he didn't answer my question??.
It got send the same day, and now i will recieve it soon(i hope)
To sum it up:
- over 3 times the agreed delivering time
-no comminication about delays from frishop
- and i was "lucky" to get my order!!!
-got a 29,- dkk discount, but spended allmost that being on hold/-/
And i hope they will answer this review, but i highly doubt it
(But just in cause: see the ordernumber)
Review by YvonneW Melar3 years ago
Customer service is knowledgeable about the products and delivery is speedy. Great service!
Review by Lawria Salaj3 years ago
Review by DaeYong3 years ago
Price and Ordering is very good. Possibility to give date of delivery is perfect. Shipping partner can be a bit more friendly, meaning that, of course, delivery conditions is very firm, but a small help is always worthing a lot to benefits of Seller. Mention this as having good experiance with others in past.
Review by Amordemae3 years ago
fast derlivery! good experience.
Review by SabSab4 years ago
Fast, accurate, no problems
Review by Tauranga5 years ago
frishop.dk is rated 4.0 based on
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