I purchased a TV in good faith online, having telephone numerous times to check on a delivery date. I did not hear back for 48 hours. Eventually I was told the item was listed too cheaply online and could not sell for the listed price and a refund would be issued. Most unprofessional.
Do think twice before ordering from here as it may well be a waste of your time....
Review by Joeyjust4 years ago
We ordered some printer paper from Frillo, which duly arrived in good time. Like any sensible business, we do not wait until we have run out of something to order more, so it was a few weeks before we tried out the paper. We had some problems with it jamming up in our main printer, but persevered, thinking that it was just a bad ream. After 5 printers and a whole box of paper, I gave up and contact Frillo - not to ask for a refund, but just to ask for it to be swapped to another make. I was told that customer services would be in touch 'to get this resolved as soon as possible.' After nearly 2 months, several emails and numerous phone calls, I have just been told that 'there is nothing we can do, as you did not register a complaint within 3 days of receiving the paper.' Absolutely dreadful customer service, I will never order from them again, nor recommend them to any of my business associates or contacts.
Review by Zdeslav4 years ago
Web site was easy to use, fast FREE delivery. Would definitely use again.
Review by GabrieleSantoni4 years ago
There has been no information about expected shipment/receipt dates, and no notification of despatch.
No electronic invoice received, so can not comment about possibility of VAT recovery.
This is not the way to serve customers if you want to grow rapidly.
Price very good.
Review by Kolibri4 years ago
I saw advertised in a Frillo email, a range of items of interest to me.
I clicked a link to go online - I ordered and paid with a debit card.
The goods, exactly as ordered, arrived the next day in good condition.
The products were well packaged.
Very pleased with the service.
Review by Sellakathiramalai4 years ago
Very happy with this order. The item was a good price, the process was very easy to order and it arrived the next day. The only reason for not giving 5 stars is this is the first time I've used them and therefore only had 1 experience so far.
Review by Aoaniu Ahuruonye4 years ago
Absolutely amazing prices and fast service that had my new printer with me within a couple of days, despite a bank holiday.
The website itself is less pleasing, unfortunately. I had several 'page not found' errors, and it is so slow that I kept checking Ookla to see if my ISP was at fault. I haven't experienced anything that slow since the days of dial-up.
As I understand it, this is a new company, so hopefully the website will get sorted soon.
Review by Cheriee BouRaSheD4 years ago
As a company we source products that our customers need and often spend a fair amount of time shopping around for the best prices for them. Now that we've found Frillo they are cheaper the vast majority of the time and should we find a better price elsewhere, Josh (our account manager) has always been swift to get us the best price possible.
Frillo has now become one of our daily go-to websites for pricing and ordering products for both ourself and our customers. I wish them all the very best and hope we can continue to build a long-standing business relationship.
Review by Malcomonius Buzzacco4 years ago
Placed an order late Tuesday. Wednesday order went out, takes 48 hours to deliver (was not informed of this, thought it would be next day) Sales advisor made it a pallet delivery (not asked for!) because of this the delivery was delayed by an extra day (lorry not able to park so transferred to van) and finally arrived Monday (via lorry!). Driver refused to take wooden pallet away! Again was not informed this would happen and Frillo now refuse to arrange collection of wooden pallet. Now I have to go to the expense and inconvenience of getting rid of their rubbish!
Review by Shemuna4 years ago
I was impressed by prices and range of products, however I thought it was next day delivery and I am still waiting on my order being delivered, hopefully today!
Review by Leiliane4 years ago
I have used the site twice first time was great. delivery really quick and then a follow up call as only received part of the delivery.
Second time my screen froze but called and the staff member was really helpful so so far very happy and the prices are really competitive.
Review by Strother Bertolani4 years ago
I ordered two Professional Laminators at around midday on Thursday, quite bulky items, and they were delivered before midday the following morning.
Review by JoeFlacco Billberg4 years ago
order and pay 19/4, promised delivery 27/4, no show, email on 5/5 to ask why, told their supplier has increased price and I need to pay a further £9.35 (26% price increase) before they will supply items. Is this a con? advertise low prices and once they have your money, ask for more to supply goods. The excuse they used was
"on this occasion I have been let down by my supplier who firstly didn’t have the stock and secondly raised the price"
Exactly how I feel about frillo.co.uk only difference is I had already paid for the products before frillo raised the price.
20/5 no product, no money, promised a refund.
21/5 UPDATE this system works
Within 1 hour of posting, frillo recognised they had dealt with this badly and agreed to honour original price. They assure me a system has been put in place to prevent this situation ever happening again. Awaiting delivery.
23/5 Item arrived as promised along with a box of sweets. Thanks frillo.
Review by Suprinder4 years ago
We ordered, as a new customer, one day and received the goods next day, truly great service.
Based on this performance we are very happy but over-the-moon with the superb prices.
Thank you Frillo.
Industry Safety Training.
Review by SelK Misty4 years ago
Really happy with the service and with the product I bought. Very competitive price - much cheaper than many other well known office suppliers.
Review by Supraja Snack4 years ago
This was fine though the listed price misleading. Think the total cost should be listed. 'Delivery and Fulfilment' more than doubled the price.
Review by Dashaun4 years ago
This company offers and delivers a great service. My goods were delivered the next day and were well packaged. Easy to use service that I will be using again.
Review by Comin4 years ago
When the items (diaries) arrived they were both damaged. I have called the company and they are willing to replace free of charge, but I was told that I had chosen the least expensive items and intimated that they wouldn't be of a high quality and effectively blamed the courier. However, regardless of the courier that is used, I feel that good packaging would ensure that the covers are not damaged and the spine is not falling apart.
Review by Ragnor Vallero4 years ago
This my first time order, so let's hope you keep up the excellent service. Compared to our current supplier you managed to improve on price and gave individual customer service. Thank you!
Review by GregN4 years ago
Fantastic prices, WONDERFUL customer service, nothing is any trouble! (100/100 for Josh at Frillo so very helpful) WIll definately use again and recommend!
Review by Infantrybro Nutzlader4 years ago
After waiting a week for my order to arrive I rang and emailed Frillo but had no response. I rang again eventually speaking to [name] who after much deliberation advised me the supplier of my order had stopped distributing but hadn't let them know. He apologised and said he would organise a refund. 30 minutes later [name] rang from Frillo having just read my email and I explained my conversation with [name] . He was concerned that [name] hadn't offered a replacement and said he would look into it and ring me back the following day at 1pm which he never did. I just hope I get my money back. I would definitely NOT recommend this company.
Review by Nyatu4 years ago
After a call to customer services i feel a lot differently than i did when my delivery arrived. Part of my order didn't arrive as was out of stock but i have been assured it will be here in a few days. And also assured the increased spam email had nothing to do with frillo. Delivery was fast and the product is great, just need the rest now :) Customer service have been great.
Review by Yin Derrow4 years ago
I ordered 3 plastic storage tubs on Monday morning, 9am - fairly straight forward, I thought. Ordered early on Monday morning so wouldn't be waiting ages for delivery ....or so I thought.
I thought they would arrive fairly shortly after ordering, a few days at most - but this was not to be the case. I noticed the website said that delivery runs to my area happen on Wednesday, so on Wednesday evening when my order still had not arrived, I emailed the company to ask when I could expect delivery- they have still not replied to my email, over 24 hours later. Very poor customer service, I will not be using them again - I only used this company as it worked out about £2 cheaper, per plastic tub, but in all honesty, I'd have rather paid the couple of extra quid and driven to a local shop and not had to wait so long for delivery or a response.
As it is, I'm still waiting for my plastic tubs that the website said should be sent out next day, but still haven't arrived and I'm still without any response from the company, 5 days later.
Review by Meiosha4 years ago
Tried the company first time. Found them really competitive. Got the delivery within 3 days and also a personal call about the goods to claify any delay about an item. Very efficient. Will definately use them again.
Review by Woning4 years ago
Easy website. Prompt courier delivery even for a small low cost item.