I paid extra for express shipping because I wanted the bikini for my trip. Well it did not come in time and I emailed and they said it was because it was out of stock. Well why didn't anyone inform me of that before I paid the extra shipping. Then they refused to refund the extra shipping money. Product made of super cheap material. I can't get a refund and I will never wear the bath suit.
Review by Zikun6 months ago
Absolute worst experience that I have ever had dealing with a company. I order 5 items and only received 3 of them. They removed the 2 items from my order and did not give me a refund for them. Their customer service is an absolute joke and are very rude! The quality of the items that I did receive is awful and pathetic. I would never purchase anything from this company again, and will spread the word.
Review by Tripsters8 months ago
This is a total scam!!! I ordered 4 items and 2 arrived damaged. I returned the two damaged items and 5 months later they were returned to me as "unable to forward". The products are NOT as described and horrible quality. I am still going back and forth with the provided email and will continue to fight to get my money back. Please spread the word. I am going to go at great lengths to report Frigirl to every entity I can.
Review by Tinky Llaveria9 months ago
DO NOT buy from this company! It takes forever to get the product. Also, They say they take returns, but in reality they don’t! They take forever to respond to emails.
I gave them what they wanted for the return. Then they came back with a response, in broken English, that they won’t accept the items, but didn’t say why. The product is new and unused. They went on to say they would give me 15% off my next order - HECK NO, never buying from this place again. They then asked if I could keep the item and give them to someone else! What the.....??? What company does that? I told them this is not acceptable and now they are completely ignoring my emails. FYI - there isn’t a phone to talk to customer service. Only email so it’s very easy for them to ghost you!
Stay away from this company. Sizes are inconsistent due to poor quality in manufacturing, so if you think you’re buying in your size you probably won’t get it. According to them, that’s your fault. Read their returns policy carefully....it’s not in your favor at all! Don’t be a sucker like me for their cheap prices! AVOID, AVOID, AVOID!
Review by Abilio Farless9 months ago
DO NOT BUY FROM THEM!!! I would give them a NO STAR if I could! The clothing is horrible quality, and they don’t accept returns, unless you want to send it to China for over $100!!! STAY AWAY from this site!!!
Review by Semecki Longfield10 months ago
I placed my order. It took a MONTH to finally get here after circulating in china for 3 weeks. The items don't fit. They won't respond. I am finally notifying my bank that the company is a fraud.
Review by Twc10 months ago
They sell counterfeit clothing. They copy the models close and make a cheap $1 version of it. It's a scam. And they do not refund!!h!
Review by Hanover10 months ago
Horrible products, poor material and i end up pay half of the products price to return them. DO NOT buy from this website, that’s a scam
Review by Grigs Matabaro11 months ago
Horrible service, When I received the dresses, all of them either didn't fit because they were too small or too big. None of them fit according to the packaging. They were also were not good quality for the price that I paid. Also have not been able to get my money back. They really don't want you to return their products.
Review by Evdochim Andaluza11 months ago
Worst clothes ever!!!! Made so poorly. One arm hole is two inches larger than the other. One bout Tom doesn’t line up with the button hole. They won’t refund or replace. DO NOT BUY from this fake American company. They are in China.
Review by Freetail11 months ago
Ordered a pair of small jeans. Fit was awkward and material was cheap and thin. After numerous attempts to get a response from customer service for return information , I get an email (in broken English) asking me to please keep the jeans and try to "resell". Buyer beware.
Review by Run11 months ago
I order 3 pairs of jeans from Instagram 2 months ago and still nothing, I am try to cancel now; hopefully I’ll get my money back, I’m going to return to sender if it ever shows up.
Review by Brillarch Feasby1 year ago
DID NOT KNOW CO. BASED IN CHINA. CLOTHES DELIVERED LOOKED NOTHING LIKE PHOTOS. CHEAP, POORLY MADE. WE REQUESTED REFUND AND WERE TOLD TOO EXPENSIVE TO SHIP BACK TO CHINA AND FOR US TO TRY TO SELL THE CLOTHES OR PAY SHIPPING. THEY THEN OFFERED 15% ON NEW ORDER. DONT BUY FROM THEM, THEY DON'T SELL WHAT'S IN THE PHOTOS. added: Also, I filed a complaint with the Federal Trade Commission and AMEX. I told them I was going to do it unless they took back the clothes and paid for the return, they didn't even respond. They didn't care.
Review by Ozola1 year ago
My experience with Frigirl has been exactly this ... I never received my order. And the tracking number conveniently doesn’t work. Stay away from this company!!!
Review by Shaheryar Mulliss1 year ago
DO NOT BUY ANYTHING FROM THIS SITE. Their clothes either:
1) Never arrive and their customer support does nothing about it.
2) They arrive and are way off of the size chart.
3) They arrive and are in terrible condition and quality.
It's a complete scam.
Review by Rohitesh Bhatla1 year ago
I should have looked this company up before purchasing a dress from them. It has been almost a month and no sign of the dress and several email attempts and no response. DON'T WASTE YOUR MONEY WITH THEM!
Review by Thuggie Kwak1 year ago
I placed an order from Frigirl and paid through paypal when i noticed it shows the seller as Viegal but the payment went to a personal hotmail address. I was not aware these companies where the same and coming from china. The next day I requested that my order be canceled and a refund be issued. They are saying I have not paid for the order when it clearly showings the payment has posted and clear in bank account. SCAM I would not order anything from FRIGIRL or VIEGAL Please read the reviews.
Review by Havernell Nguema1 year ago
I ordered suit which came horribly made. Seams on bottoms are not even stitched evenly together, you can see elastic thru top part of bottoms, the stitching poor in multiple areas. Sizing desc inaccurate too. When contacting them for return and sending pics they refuse to refund . Want me to send back to China for refund. Seriously.....
I wish I new this was a Chinese company and that I saw all these bad reviews prior to ordering. Same thing I see there telling others is what they are replying to me as well. Maybe you can sell suit. We will give you 15% off your next purchase. How about you make you product properly.... They even stopped me from warning others in comments on facebook.. what hiding ??? Scammers....beware......
Review by Lipstickittty1 year ago
Clothes did not resemble any pictures provided. Zipper was damaged on the jeans.
Company did not want to refund the money nor pay for return shipping for damaged items. I paid $23.50 to return the items and after 30+ emails back and forth with people who clearly do not speak English, I won't hold my breathe that they even return my money. Please spread the word. This company is frauding too many people.
Review by Hocus1 year ago
I did not receive a purchase confirmation e-mail, which led me to think it was a scam. When I opened a dispute with paypal, they informed me they had sent the items that day. The dresses were not as pictured and looked cheap. I wrote a review (bad) on their website about one of the dresses and it never got published.
Review by Kame1 year ago
I'm not sure how editing reviews works since my update disappeared. But here's advice if you're dealing with this company. Make sure to take your complaint up with PayPal. PayPal will make sure you're reimbursed. And hopefully with enough people complaining about this seller, PayPal will blacklist or ban them from continuing to scam people.
Stay FAR away from this store. They make themselves out to be a US-based shop. My guess is they hired a pretty good copywriter from the US to write their website content, but they're 100% based in China with a Chinese staff. (You don't find this out until after you've already purchased their products. Here's a rundown of everything that's wrong with this shop: 1) High prices for low quality products. Their prices are not cheap. For the amount you pay for a dress, you would expect something along Express or Zara quality, but what you're getting is actually worse than H&M or Forever 21 quality. It's cheap polyester that doesn't fit well. And the thread is already coming apart at some of the major seams. I'm assuming in their photos, they must've used a ridiculous amount of safety pins to produce that look - but to be clear, what you're receiving is NOT what's depicted in their images.
2) Ridiculously long shipping time and poor packaging. My order took over 2 weeks to arrive. It wasn't until I checked that I realized they're shipping out of China using their cheapest, slowest shipping method. The packaging was non-existent, just a black, crinkly bag. The packaging was so poor, that the bag ripped during the shipment, and the product I received was scuffed up and stained. You'd think you ordered a commodity item off of a Chinese seller on eBay. It was not reflective of the price I paid.
3) Horrible customer service. Here is where their broken English becomes apparent. Their customer reps copy and paste their responses to you (twice!) with all the same grammatical and spelling errors. They won't pay for your return shipping (which is obviously a lot, since you're paying to ship back to China).
All their "positive" reviews on their website are fake!
Don't make the mistake I made - stay far away from these scammers!
Review by Peterkin Kanako1 year ago
I bought three dresses from this place. Only ONE fit, even though I studied the size charts before I ordered. The one that did fit was a cute pattern and I liked it although it’s incredibly light and see through. I reached out asking if I could return my clothes after the 30 day period for store credit or anything because they don’t fit and I’m planning for a wedding and totally forgot to return them but have never worn them... they responded saying it’s not their problem. It’s been awhile since I’ve ordered from somewhere that doesn’t care about their customers that much... obviously they don’t understand customer lifetime value and their clothes are extremely cheap. It works for some.....as I said I did get compliments on the one dress that actually fit, but all in all, I’d suggest NOT purchasing something from this site.
Review by Xeetos1 year ago
I purchased A sweater. Turned out to be a shirt that was horribly made. Terrible quality. And it came with a rip in it. I reached out to the company and went back and forth threw email. I was told that I will have to pay for shipping which will be 20 to 70 dollars. The sweater was $25. They suggested that I give the sweater away. And that they can offer $5 back to me. I am shocked. Extremely disappointed. Do not shop from this company.
Review by GinaJ1 year ago
I don't expect to have to explain and send pictures of something I am not satisfied with. The jeans may have been the worst I have ever seen. I thought everything looked so much better than when I received it. I will never order again from them
Review by Hopesurvive Zunino1 year ago
Is there a way to give 0 stars?
They have the WORST customer service ever. I received 3 items, one of which was damaged and one that was not the same as listed on the site. They offered to refund me 10% of my cost on them. When I said no they said I could return them for a full refund so I sent the 2 pieces back TO CHINA and 5 months later they're still pretending they haven't received them.
AWFUL. Also, they're charging $40-$50 for things that are the quality (and sometimes exactly the same) as other sites with better customer service and 1/3 the price.
Never buying from them again - save your money and sanity.