Berlin could stand by its posted mottos. One being "Same Day Shipping," especially when the customer requests and pays for it. Second, the advertisement on this page of no order minimums is a false.
Our business placed an emergency order that was needed within 48 hours in order to produce a large purchase order. The order was placed (after trying for a week to contact a Berlin salesman by phone, email, and other methods with no luck) with a local rep in Salt Lake City. It was made known to the clerk who was receiving the order that the order was needed on a MONDAY and no later. Shipping was calculated and charged for the express delivery (on a Thursday.)
The order did not ship until Friday due to elongated lunch hours taken by the clerk, and "three-four hour meetings-at lunchtime" the day the order was placed. When it did ship the warehouse it shipped from shipped it ground instead of express, making the delivery three days late. We were informed of this on Saturday-when it was too late to make changes-no receipts, packing slips, or tracking numbers were given to us until Monday. (the day the package was to arrive.)
We had to purchase the items from other sources as well as hire staff to work around the clock for three days to complete the order due to this error, and never even received an apology from this sales clerk. Her words "I hope you can use these items on another order in the future. There is nothing I can do to get them to you in time."
That is just wonderful and yes they are items we can use, however that does not account for the $4000 in extra payroll expenses we incurred due to this error, plus the overnight shipping charges for the exact same items that we ordered from Aztec Candle Company that were delivered to us on Tuesday Morning-when we found out that Berlin had totally messed up our time.
They told us that they would "find a mutually satisfactory resolution to the situation, but also mentioned that the sales rep was invaluable to them that made the error-despite her incompetence and rudeness." Ten days later we have heard nothing and have spent more than 600% on labor and other costs to fix their error.
If you want a company that stands behind their mottos. Do NOT use Berlin. I am happy to share the entire email thread with this sales rep and myself-anytime. Please feel free to DM me. I have also emailed and tried to contact any superior. No reply.
Review by Odney1 year ago
Great customer service, helped me with everything I asked for. Definitely recommend.
Review by Romian Multiservices2 years ago
You are the hardest company to try and do business with. I have tried multiple times to see if you could come close to pricing that I was already receiving elsewhere. I showed websites and invoices and was essentially told that it may not be approved because of possible quality differences and that I would also have to go through this every 30 days even if it was approved. When you call and try and talk to a manager the person on the phone said .. that the manager said ... this is policy and wouldn't even talk to me. It is unbelievable to me that you can continue to be in business. I will continue to order my products elsewhere. I'm just amazed of the horrible service I received, when I was trying to give you my business.
Review by ProPortioner3 years ago
I had doubts about switching from my usual container company to Freund Containers but Freddy - my customer service rep at Freund was so helpful and patient. He was able to help me with every question I had AND help me save money. What a joy it was to work with him. I'm all about customer service and because of Freddy - I hope to work with Freund Containers for many years to come!!
Review by Salvannah3 years ago
They helped me to buy products from USA, from companies that don't deliver to my country.
Very responsive and helpful.
Review by Abdullah3 years ago
I called in to talk to the salesperson regarding some bottles that I needed to order. They made sure everything was correct. Thank you for all your hel
Review by Makele Derrow3 years ago
I use the bottles for storing green juice, fruit juices, coconut water and nut milks. They're awesome.
Review by Jaisal3 years ago
I purchased a case of 36 3 oz glass bottles, caps and a package of shrink bands. My order was processed promptly and arrived quickly and in excellent condition. Oddly enough, however, there was one bottle missing in the middle of the case? I contacted Freund via e-mail, more to alert them to a possible glitch in what I assumed to be an automated line than to have the missing bottle shipped. Even though my e-mail stated that it was only informative in nature and I had no need for the last bottle Freund insisted on processing and sending me the last bottle that day via priority mail.
The customer service of this company, at least in my experience, was over the top, friendly, genuine and certainly refreshing! If I, a small one case customer, was treated with this amount of priority I can only imagine how the "big timers" are treated! I don't know how it could be any better. You won't be sorry choosing Freund Container.
Review by IbanNavarro Dubauskas3 years ago
Three stars because containers are excellent quality. I am unhappy because i ordered 16oz spice jars. Apparently these jars only hold 8 oz of spice. I am not sure if i got incorrect size jars or if these jars can only hold that much.
Other than that order was delivered next day of ordering which was nice.
Review by Popplewell3 years ago
The sales person was very kind and helpful. I received the merchandise in a timely matter, Very happy with the purchase.
Review by Caniece3 years ago
The containers were exactly what I wanted, priced nicely and were received when I wanted them. They were packaged perfectly for their protection. Freund truely knows what they are doing. Great company!!!!.
Review by Linderick3 years ago
Freund has the best containers for my Aromatherapy business, from glass apothecary bottles, the sprayer heads that always work, to the gloves I wear when formulating! They have prompt service, pleasant customer service who gets right back to you no matter how small your order! As I use their products more, I realize what a great company they are!
The only thing that continually irritates me is their shipping costs since they only use Fed Ex. I hope they will continue to evaluate their shipping and bring it more in line with other container companies.
Review by Ilaysha Loptien3 years ago
The toilet papers great we're having a good time with it and sharing my bottles with the lady next door she would be banned from You too
Review by Wessy3 years ago
FC&S had what I was looking for, sale and service was exceptional. Shipping was fast and inexpensive. I would recommend these them I will be returning for additional business.
Review by Zaia3 years ago
I have really enjoyed my items I have had a few lids for my jars come with some scratches but overall I like the variety and quality. I would love to see discounts for shipping on orders over $100 or something from time to time.
Review by Chrystel3 years ago
The shipping was very fast! I got my product just a few days after ordering, and I used the cheapest shipping method. I experienced great customer service when I called in to ask a question. And I received all of the pieces that I ordered and the quality is great!
Review by CherieW Secada3 years ago
The Freund online ordering system is quick and efficient, and they have a great sample policy.
Review by PhDone3 years ago
Service from this company was very fast and accurate.
Will definitely order again!
Review by TeSee3 years ago
Great product. Everything arrived intact.
Review by Subrena3 years ago
Very, very knowledgeable sales staff. I was a pleasure spending my money with this company.
Review by Nairsagee3 years ago
Excellent product, and superb customer service. I would highly recommend ordering from Freund. I'm beyond pleased with the items I purchased. Keep up the great work!
Review by SheffieldJill3 years ago
The decision I made to order boston bottle to Freund is base on the application I need. Secondly is their price, their price is very moderate though shipping is a bit high and I can understand that since glass bottle are heavy and fragile. After I place my order and browsing on their site, a pop up window came out and saying a discount of 10% for the first order. So I decide to call customer service if even I already place the order I can still get the discount. Customer service is very nice and told me she will override the order and give me the discount. after three days the online receipt has been sent to me including the discount.
Very helpful customer service and the Boston bottle is perfect.
Review by Bonaccorsi Derrow3 years ago
They always get my packages to me very fast and correct. Thank you for great service and products.
Review by HussainAhmad Rafiushan3 years ago
The packaging was amazing. There were no chips, cracks or breaks.