This company sends you ONE confirmation e-mail and then doesn't send you any further information on your weekly shipments. I thought I had signed up for a one week subscription to simply try it. Instead, I received a shipping notification on a Wednesday that another shipment was coming and customer service stated that it was too late to cancel the order or make any changes.
For one, there were several options that weren't available when I ordered and I would have liked an option in the future to try those other options. At the very least, the company should be sending out an invoice on Mondays when they charge you or give you a notification in advance that another shipment is coming so you have a chance to make changes or cancellations before it's too late.
Customer service on top of that would not offer up any sort of solution when I called and told them I had an issue with this. It wasn't until I asked where I can leave a review did they take 25% off my last order that I didn't even want to begin with.
Review by Cisternocefal Kanagasingam2 months ago
The plant based meals go way up in price if you don't buy correct number. I had to put hot sauce on most of the meals to add flavor
Review by Tuams Stevinson2 months ago
I am continually impressed with Freshnlean. The meals are very high quality, consistently tasty and interesting. I tend to throw all my meals directly into the freezer and pull one out at random for dinner or bring one to work and “surprise” myself. I have been getting the low carb Paleo plan and it works really well with my diet/lifestyle goals. Customer service has been awesome, sending me replacements if a meal or two arrives with the vacuum seal broken for whatever reason. Also I’ve been able to put the plan on hold if I can’t eat all the meals and my freezer starts to fill up.
Review by Kuttiya2 months ago
Food is terrible
Review by Hohm2 months ago
Great service. Great tasting food. Great quality. Definitely ordering again.
Review by Mishalle2 months ago
Food is great. Customer service/website and interactive- ability needs a little work.
Review by Sajt2 months ago
Love the convenience. The food is always good. Better than I could make.
Review by Ollow Pavarotti2 months ago
Using a home meal delivery service like Fresh n' Lean is amazing! Your meals are prepared so it's just heat and eat. Simple and convenient with no more trips to the grocery store and buying food items that many time don't get eaten before they spoil. I highly recommend this service!
Review by Amphy Kolodijs2 months ago
The food was really good. I just wish we had the option to start and stop the weekly deliveries online.
Review by Skywarp2 months ago
Horrible all dishes same ingredients, carrots, potatos and zucchini
Review by Jassim3 months ago
I tried Fresh n' Lean for a few weeks. Unfortunately, because their food is so "mass produced" and can't really be "customized" for the end user, I had to throw away most of it because of the ingredients. This was even when I informed the company of my restrictions. They were nice enough to refund my money for those meals, but they told me that they would not be able to work with me anymore because their meals are so mass produced and they really can't send me a different meal. You have to be willing to get whatever they send you.
Review by DanielKristoffersen3 months ago
I used this service during a kitchen remodel and ordered two meals a day for 6-8 weeks. Food was okay, but not for more than a week or two. Or maybe one or two meals a week. I tried for about 6 weeks straight and I just couldn't eat one more of the meals. Their customer service was wonderful, and there were a few really memorable good vegan options, but in general it all started to taste the same. And, there were a few "meals" that were 100 calories and just veggies - I was ordering two full meals a day and that is not enough!
Review by Everytrade Caramoan3 months ago
I really appreciate the convenience of these meals, but I would say 85% of my orders have been incorrect.
Review by Gennieve3 months ago
First meal service I have ever tried!! It’s a perfect fit for a workaholic on the go! I don’t cook and am not a fan of grocery shopping! 3 minutes to microwave and I’m totally satisfied!
Review by Zampia3 months ago
The portions are small. Sometime they put it sideways inside the box, and I personally dont like that. The flavor is good
Review by Blondeagent Sturmey3 months ago
In age where every consumer facing website has a chat support icon at the bottom right of the screen, I have a hard time reaching support through email during the day. As for food, the quality is alright, but everything ends up tasing the same after being doused in sauce. I wouldn't recommend this to a friend.
Review by Thickhead3 months ago
The wrapping on the containers was so hard to get into it was virtually impossible to open it without making a mess.
I'm not sure what they used to cook the vegetables but they always tasted pickled or very acidic. Even worse, because the meals are vacuum sealed, the flavor would often bleed into the rest of the dish ruining the whole meal.
Of all the meal delivery companies I've tried, this was by far the worst. Calling to share problems was met with lots of "understanding" but no answers or improvement.
Review by Coverthem3 months ago
This review is solely for the vegan plan.
For the most part the food has been really good, lots of changing options each week. Some of the food has been hit or miss with being over cooked or small portions here and there. The vegan options are sometimes pretty carb heavy but decently balanced otherwise. If you are looking for fresh meal delivery, they have been better than other companies I’ve tried. My only real complaint is the trays the actual meals are packed in, the film is next to impossible to remove without cutting around the seam edge and even then it’s hard to remove as they are vacuum sealed. I work on the road and am only home weekends so I take the meals with me, I don’t always have a sharp knife handy in a hotel so removing the film is a pain sometimes. The breakfasts on the vegan plan don’t really have varying options as all I’ve received is granola, oatmeal/chia, or muffins once in a while; but they all taste great.
For me personally, the calorie count on the meals is a little too low as I work outside all day; so I add some protein or extra veggies to make up for it. But, the meals are balanced well enough that I’ve lost almost 20lbs over the past two months or so.
Overall if you are looking for healthy meal delivery with a good amount of options then I recommend Fresh N Lean. Their pricing is also very fair as compared to other meal delivery options out there.
Review by Bafford3 months ago
The turkey bacon is too dry and some of the chicken dishes don't taste very fresh.
Review by GinaV Pattan3 months ago
I signed up for this service because I didn't have time to cook proper meals between my jobs and going to school. I thought this meal service would be a remedy for that, but it wasn't. I received multiple repeat meals in the same week (as many as 4 of the same meal), rather than one of each of what was indicated on the weekly menus. When I brought up concerns about my weekly orders with customer service, I was ignored. The texture and flavor of the food was awful and I was never able eat even half of each meal because of that. It's quite difficult to believe that actual chefs make this food. Also, when filling my weekly orders they continued to put items into my meals that I previously requested not to. Overall a huge waste of money.
Review by Vusani3 months ago
Tasty and healthy food. Good variety in the Paleo Plus meal plan. Would give 5 stars in there was the ability for an interactive user account.
Review by Supermouse3 months ago
So overpriced for such a poor menu choice...you never know what your getting and when I get shipped Bison and Elk ?? Who eats that ? Then the packaging is a whole other subject....beyond ridiculous to even get to the food! If you haven’t cut your finger off w the knife you had to use to open
Review by Monella Vauughan3 months ago
Good deal, no issues
Review by Dezeri3 months ago
The meals are excellent in quality.
There is an amazing selection. We've been using them for 8 weeks now, and I don't think we've had a repeated meal.
Review by Gjon3 months ago
I used the Fresh n' Lean food service for several months, and the dishes were well portioned and very delish. I loved that the containers and even the cold packs were all recyclable. Also, I worked until late in the evening and when I got home all the food was still cold and ready to go into the frig.
Also, I loved that there was no preparation, just popped into the microwave. Great for a busy schedule!