Hi, after couple of emails sending to you, I have to raise the concern over here that my wallet remains frozen after complying to all your verification process. I have email you passport, photos, and so on.
I am losing money everyday because of your action. It is more than two weeks your have frozen my account and also friends I have recommend to use your wallet.
Please confirm when can you release my wallet.
Review by Selines Cott2 months ago
dear people whom may use the freewallet of cryptocurrency!
I think the freewallet get better and It had all cryptocurrency in one wallet and we can trust the freewallet not to steal from us and the customer service get better too but freewallet need more security in their parts.
Review by Elitsa2 months ago
I had a technical issue with my mobile phone and my e-wallet went zero!!
Once I communicated with the help desk of the Freewallet App, my problem was solved in a quick and excellent way.
I need to mention that I was very stressed, in case I lost my e-money, however the customer service was very calm, kind and trustworthy.
The Freewallet worths 10 stars, not five.
Review by Annonciade2 months ago
Excellent wallet and support
Review by Merum Evalt2 months ago
Got a very fast response, on my problem about 2FA authentication.
Review by BRGAdv Hassanian3 months ago
Just.Wow. About a week and a half ago, I transferred a small amount of Monero from MinerGate to Freewallet. I have a confirmation from Minergate showing the transaction is confirmed. But it never showed up in Freewallet. I've been trying FOR DAYS to work with their "customer support" people. Instead of helping me, they continue to send me an email saying my ticket is closed. When I reply back, they automatically assign a new ticket number and tell me that they already sent me an email with a resolution - and then they tell me NOT to keep opening more tickets, but every time you reply to their email, it opens a new ticket.
So where am I? I have NO IDEA. Every time I email them, they keep telling me the problem is resolved and to check my email. I've sent them everything - screen shots of my Inbox, screen shots of the Minergate confirmation, everything.
I've read a lot on the Internet about Minergate being a scam. I thought I would try them out with a very small amount of crypto to see if they were a scam. They appear to be, as they will not tell me where my crypto is! DHUUDE - WHERE'S MY CRYPTO!
Review by Patrick Leonard3 months ago
I had an issue with account verification email and was asked to write a ticket. I furnished them with all information they wanted and my issue was sorted out within 24hrs. I was able to send out LTC successfully!
Review by Psyther Zimeri3 months ago
I got some issues on logging in to the app and tried clearing the cache and reinstalling it but to no avail. Good thing I got help from their Support team and was able to troubleshoot and solve it. They responded promptly. 😊
Review by Ruski4 months ago
I am going to go above and beyond a normal review here to praise the Freewallet app and their support team.
Firstly, the app is laid out with a great user interface and it’s a triumph in simplicity of use. You can send and receive funds as usual but you can also exchange between most of the main coins. (I’d recommend doing this until you just have Bitcoin left).
However, make no mistake, being your own bank is massively hard so you’ll need to take it very seriously. Every password and login detail is critical, every 2-factor authentication setting is important and backing up this info is vital. You will be shocked by how little of this info you can remember a year or two after setting up an account. Regaining access to a lost account can be very difficult, time-consuming and frustrating so don’t do it.
I’d also recommend logging into your account(s) frequently to ensure things are working and security procedures haven’t changed. If you change your device/phone-number/email address, you’ll need to be paying full attention and updating things. The security settings for wallet apps can be a bit daunting at first but every one of the settings is there for a reason.
My experience of the Freewallet support team has been brilliant. They know their app, they take security deadly seriously and they will help to support you as far as possible as long as you haven’t been too incompetent with your own account details.
I highly recommend Freewallet.
My last piece of advice: Ignore any negative app reviews where the issue was obviously the user’s own error and not the app developer’s fault. App reviews like this help no one. This is still a young and developing sector and everyone needs to do their bit.
Review by Surachet4 months ago
Today i send my coin to freewallet and its success but when i want to exchanging my coin the system said if i dont have any coins in my wallet and i cant exchanging my coin, i try to chat the agent in the chatting section but no one responding on me, i dont know what should i do to exchanging my coin in freewallet,
Review by Txbowhunter4 months ago
All my tickets has been solved.
This is the best app that has potential use case of cryptocurrency on daily bases.
1 Fast transactions confirmations
2 No fee with in the ecosystem (if someone want to buy coffe it is inconvenient to pay fee or wait transaction confirmation)
3 User id,email,address to send coin
4 exchange in the wallet
I am waiting the release of Freewalet lite which gives the coin owner the private key to control own assets. ( if it is not in your wallet it is not your money. I know this from experience because I lost money in quadrigacx exchange)
***I am waiting freewalet lite then I will definitely give 5 star**
Your ticket ID is 167343 (exchange)
This issue is been solved. I knew it was only technical issue and takes time to manually post the transaction.
There is another ticket i am waiting to be solved and it was technical issue too . I transfered from multisignure account from nem wallet. I know freewalet team are working on it.
Freewalet is not scam and I will explain pross and cons
1 it is fast to send a coin
2 easy to use log on gmail Facebook or your phone but remember each is different account it is your responsibility to remember password and pin
With 2FA that makes more secure if some hacks your account.
3 you can use the web if internet is slow like Africa and download app is very hard.
4 you can send the coin using
a) user id of who you want to send like name ( every account has unique id so there is no duplicates)
c) wallet address
5 No network fee with in the ecosystem.
6 it has stable coin that potentially can be used as fiat currency to buy a coffe with no fee and fast settlement.
It is custodial wallet that is why there no fee and fast settlement. (You cannot get fast settlement no fee with non custodial wallets)
Sometimes i got errors to sign in through Gmail i hope they fix this problem.
In conclusion it is not Freewalet is not scam you only have to understand the difference between custodial wallet and non custodial wallet and the different benefits they can have.
I will keep changing my star reviews in the future
They are repeating this email over and over again
I never had Usdt adress before. Last time i used freewalet was 2018 1 xem . I downloaded now and 2019 and i saw all coins in one place. This is the first time i exchanged xem to usdt 500 xem with new phone new software how come they are repeating old adress of usdt that i never had .
No body is reading my complain robot
This email keep repeating and no one is reading that i never had usdt adress ever and i have download the new software
We have investigated your case and we see that you're still using your old address to receive the funds. Please note that we have updated our software to increase your security and this requires new wallet addresses. You can read more about this here.
If you'd still be using the old address for transactions, you will have to pay a $30 refund fee. So please generate a new address as soon as possible. It will be instantly activated and you will receive the funds without any disruptions.
To generate a new wallet address, please do the following steps:
-Log in to your wallet
-Click on ‘Receive’
-Choose the currency
-Click ‘Generate new’
Support Manager, Freewallet
You can send your queries to our Bot in Telegram.
Review by Suguna Amzalak4 months ago
I have been using Free Wallet but I just realized today that they are stealing me through hidden charges.
I saved for how many days a very hard earned $53 USD but then when I withdrawn it to BTC I only received $33 USD in my wallet, see how they steal me?
Becareful of Freewallet, they said they would only charge for crypto currency exchange but they are imposing hidden charges, they are stealing
Review by Bernadick4 months ago
Scammers Company Don't try to use this app.
never use freewallet, this is a cheating company.
I have deposited USDT 8000 into this application 2 months ago until now my balance has not been returned, I have sent more than 100 emails where support only responds patiently, every email I send the answer is always the same.
Freewallet Scams company
Review by Mariecel Keveney4 months ago
Freewallet.org is simply scam.
for small amounts, the fee is higher than the amount to be sent and the exchange fees are pure usury
I'm just trying to get $ 7 off the wallet and they charge $ 8 for the slowest transaction
I am admin from 5 different forums with a total of about 20 million users and I will send a forum mailer on all forums where I describe the facts with all the screenshots I made including the content of the support e-mails and at least 20 million users will deter the scam to fall into this company
Review by Wathleine4 months ago
They got my transaction resolved wallet works well
Review by Lnazir4 months ago
besides standard functions, they have very pleasant technical support. I had an issue with deleted google authenticator and I couldn't make 2FA on login. We've resolved it in half a day, so great response.
Review by Babbling4 months ago
A+++ service seriously! I had a serious issue, resulted in a 56 days to be solved. Communication was perfect all that time. Freewallet team is a team of professionals! Read freewallet faq before considering moving large amounts :-)
Everything worked perfect at the end!
Special thanks to Diana, Christina, Mike, Clifford!
Review by CadizMiranda4 months ago
We have a problem insending bitcoin to other address. we discussed this problem with supporter freewallet and this company resolve it. now we appreciate freewallet company.
Review by Refi4 months ago
I have been using FREEWALLET application for 3 years at least and had few technical positive experienced from myself or from frens that I have recommended.
But my latest and recent experience where I transferred by USDT asset into FREEWALLET is not reflected just because the old address used is not valid due to FREEWALLET latest software upgrade that require users to generate new deposit address is giving me frustration even tho Mike the Support Manager did respond in less than 5 minutes ensuring that my USDT is safe and the matter is being forwarded to the Finance Unit for refund. I hope FREEWALLET would honour they commitment to refund back my USDT and I don’t mind paying $30 for the cost of refund. But the idea of blockchain technology as mean of transparency and trustworthy here is really put into the line. PLEASE HELP ME ADMIN FREEWALLET
My Ticket ID is 163889
Review by DebTr5 months ago
I would have never used freewallet but only landed here because of "Minergate". I trust minergate I dont have any issues with their service but freewallet has clearly stated the default transfer fee can be adjusted from 0.004 to 0.001 eth. but then i found out only two options on the page when withdrawing
include 0.004 fee/ exclude and pay separate and then when you're looking at what the fees are for they say "Our teams are working so hard" well thats not a nice excuse !!
and that fee is also applicable to exchange! you are charging one dollar for every trade ?
where else does that happens ? binance ? hitbtc ? coinbase ?
clearly a scam
Review by Muaaz5 months ago
Never deposit on this web site. They are thieves; I sent into freewallet Wallet Dogecoin (value about 200 euro) and never credited. I wrote them but their answers are trying only to take time.
Ticket is 161446 but have lot of answers directly to the e mail
Avoid them: be careful
Review by Shadiya5 months ago
Prompt resolving of technical issues. Great app. Just keep it free forever and we will keep on supporting through trading.
Review by Stanhope5 months ago
Excellent service and support from Freewallet Team. I appreciate for all the service and support Freewallet is providing.
Review by Sassee Ocheski5 months ago
So this is a review that's been 13 months in the making. It was originally going to be a 1 star review with a whole lot of negative behind it. But I'm glad I waited and let the process play out. I'd made a purchase of an ERC20 token at a time when the wallet didnt support it and I wasnt aware of it and basically lost 1 ETH i the process. Everyone I asked outside the Freewallet team basically said it's gone for good. At the time ETH was $725 so suffice to say I was anything but happy. Now over a year later I have the tokens I originally purchased albeit at significantly reduced value.
So why is this a 5 star review? Because they didn't let my ticket go, they didn't forget me and in the end still resolved it even though I gave up on it. That says a lot to me about a company, and for that most unexpected result, I'm very grateful.