I am having issues getting my order. I specifically posted where I needed my package to be sent. I have yet to receive my package because it was shipped to the wrong address. Customer service was very helpful, I give them that. But I am upset because I need my order and I may not get it in time for what I need it for!!! If the problem gets rectified and I get my order soon I will change my review but as of now I am very upset.
Review by Kertur4 months ago
I have used their products before. I was very satisfied with them
Review by Piyaphan4 months ago
Jared is a wonderful guy, knowledges and professional.
Review by Boravy5 months ago
Great experience in obtaining my ESA letters. Everything was easy to understand and more importantly, easy to use! Thank you!
Review by MissOGP Wennerros5 months ago
Excellent service from product offering, response time and support. Would highly recommend!
Review by ThriftyShopper5 months ago
Very helpful customer service. They got really busy so once when I left a message, it took 2 days to return my call but overall, I'd use them again. Jared was very helpful.
Review by Ridham Bellistri6 months ago
Very easy to work with.
Review by NgovDuy Rabin6 months ago
placed an order 1 month ago, still never received it!
Review by Chrollo Maytum6 months ago
the best experience ever totally painless
Review by KarthikR Thondepu6 months ago
This is a very good program to use and that’s why we are loyal customers.
Review by Shanadawn Truckspotter6 months ago
About 7 years now and no complaints!!!
Review by Scottsman6 months ago
I've used My paws with nothing but the best. I have ptsd but everyone has respected my dog. I'll travel to Jamaica alone and have been there will no problem w my German Shepherd
Review by ChrissieT6 months ago
Excellent, quick service! It was very easy and straight forward to use. I got a response back within 2 days. Would recommend to all needing ESA paperwork.
Review by BikeyBikey6 months ago
I researched many of the companies offering ESA letters. Some other companies were an outright scam. I also checked the Better Business Bureau reviews before chosing Free My Paws. Finally they offer the best value in my mind as they will not only give you your Mental Health Professional's letter, but also prepare the specific form letter for each airline! When I had an issue with not finding the forms, my Mental Health Professional was accessible and made sure that I received the forms promptly (I was looking in the wrong place) All in all, this company is well familiar with the requirements for ESA letters, ask for good basic initial info as to why you feel you may need an ASA, the Mental Health Professional interviews you based upon your initial description of your mental health situation and then makes an appropriate decision. I found the whole process very orderly and appropriate! I am glad I chose Free My Paws. Finally, I had no problems with the airlines, I followed their directions, and after their review, I was promptly approved to travel with my ESA which really took a huge weight off my shoulders.
Review by Tefa Perring6 months ago
Easy to order and got my products soon.
Review by Niffto6 months ago
Everything went so smoothly, Fast delivery, quality legit products. I'm one happy customer.
Review by Astrud6 months ago
I love they’re communication and concern about you. They send emails to check on you and your pet
Review by Hwan7 months ago
Great products & customer service
Review by LondonMark7 months ago
Excellent company with great service
Review by Trivikrama Vaninetti7 months ago
The service is slow. Low reponsive rate. Found better quality on competitors
Review by Seinab Thavendran7 months ago
Excelent service and instant custumer service!!!
Review by Homeaway7 months ago
Love it u guys do a awesome job
Review by Alasdair7 months ago
Very professional, very prompt. Responds to questions timely. I needed a form they did not have and Free My Paws downloaded it and had it filled out for me. I recommend Free My Paws for your ESA needs.
Review by Lap Harrand7 months ago
We love this company, we use it to supply service documents and vests which we donate to our veterans! Free My Paws is a great company with super customer service, we have been dealing with them for many years.