Love that free people has their own individual look that nobody else has. Good customer service and they make returns easy if something doesn't fit
Review by Yaaas Dole2 years ago
i dont buy their clothes but i wanted the kopari lip balm since sephora was sold out of it. i bought it and got free ship with email signup and it arrived in 2 days! very quick shipping was just as described! if i was a fan of their clothes i would buy from them more often.
Review by Indydaddy2 years ago
I've been ordering clothes from this site for years. Recently, a dress arrived with a tear in it. It was actually hard to spot. They sent me a replacement before they even received the torn one.
Review by LizzieBee3 years ago
Everything has always worked great here, orders, returns (label provided). Things are kind of expensive but it is generally higher quality. I don't like everything I get here but it returns easily. Overall one of my favorite online stores!
Review by Mogsey3 years ago
Wow, I'm so surprised to read all the negative reviews on here! I have never had any issues with Free People that would warrant me giving them anything less than a five. I have returned plenty of items to them, and my refunds were issued on the same or next day that they received my returned item. Moreover, they recently sent me the wrong item, and I simply called them and they quickly arranged for the correct item to be sent over with 1 day express mail, and my return was accepted quickly too. I really love FP, I order a LOT of stuff online from various stores all the time, and they really have amazing customer service. I'm noticing the reviews on here tend to focus on items that were damaged, or mistakes made by customer service reps that are out of their control, and in all of the reviews I've seen here, the customers got their money back or were compensated in some way! Don't let the reviews scare you, if you ever encounter any issues with FP, do contact their customer service! Also I'm not a paid reviewer, you can read my other reviews. I really do respect Free People and appreciate their customer service!
Review by Rubandagar4 years ago
http://www.freepeople.com/ Wonderful clothes, true to size, quality....however MOST IMPORTANT SUPERIOR Customer Service..... Isn't that what is really is all about???
Don't waste your time with imitations trying to duplicate and not emulate---
LOVE LOVE LOVE this product.
Review by Gruss5 years ago
I've placed dozens and dozens of order from FP to Canada, and although not everything is perfect, nothing is bad forever. They are a company made up of very helpful folks, and if there's a quality or shipping issue, they work quickly and efficiently to resolve it, and will often throw in a discount code for your next order to sweeten the experience. Love FP AAF.
Review by Cantin5 years ago
I ordered the JC Joe Lace Up Boots in June, and received 2 left boots. My replacement pair still has not shipped. This is the worst company to order from online. I have been told at least twice my boots would ship Monday. I guess my bad for not asking which Monday. Today I was told they will ship in 48 business hours, so I guess maybe next Monday they should ship. Hopefully I gut a left and a right this time since free people will only do a quality check AFTER they make a mistake. The girl today assured me this is normal. Really. You NORMALLY treat your paying customers this way. I've actually had time to win an auction on eBay and received that item along with a router from New Egg. Truly disgusted with this companies terrible service.
**UPDATE**Since I last posted this I have had nothing but the best from Free People. They offered a generous gift card for my inconvenience with my boot order. I have had a couple issues with the quality of items, and within a day they have contacted me to offer a refund, exchange, or discount to the original purchase. Their shipping times have been much better as well. Their free shipping never takes more than a week from when I place the order with them. I don't know if it was bad luck that one time, but they have been just great since,
Review by Narcisso Sherrat6 years ago
Free People Clothing Boutique - The Official Site for Free People Apparel, Accessories and Shoes.
Review by Rainjer6 years ago
Just like what another reviewer said, this website it ADDICTIVE. Incredible selection of clothes, jewelry, and shoes. My bank actually stopped my credit card for "irregular usage", but that's only because I ordered a LOT of clothes from Free People almost every 2 days!
Cool thing about this company: They have an iPhone app. Not sure if I like that or not... Easier access to awesome shopping vs. spending all that money.
Well, I'm a girl, and they have the BEST stuff online. The packaging they send the clothes in is very nice (pink paper macho), and this other strange thing I noticed on one item (not that I'm complaining)... It has an amazing scent. Kind of flowery and freshly cut grass. Also, about shipping, I love how this website ships internationally. Not many websites do that.
Shipping time: Not bad, but I think there's room for improvement. Then again, I have to keep in mind that they are shipping to me across continents, so it's okay.
Downside: I have large fingers (size 7.5 to 8) and I'm yet to find a ring on the website that I can actually wear. They have really pretty rings, so I do hope they consider providing a greater range of sizes on accessories.
As for the products, I like how they have new items every single time I check out the website. It's really fun to check it every day.
All in all, I guess you can say it's a legit company with great products. But as I warned in the first line, HIGHLY ADDICTIVE!
Enjoy shopping :)
Review by JoyceSchellman7 years ago
This site is so fabulous! I love all their clothes. It is my favorite place to shop. It might be a little too addictive, because there stuff is just so amazing. All their clothes are super cute and unique. Most stores sell the same boring crap. Looking through the clothes on this site is like visiting an art museum/ runway show. Love it!
They also have stores all over the place, so you know that it isn't a scam. I don’t trust just any website. It is a lot more fun searching online for clothes, and their selection is better than going to the store.
Free People is rated 2.0 based on
Write A Review
(It only takes 30 seconds!)
Trust Mamma Reviews
Our reviews are aggregated from multiple sources to give you the best overview about freepeople.com.
30 Industrial Park Blvd.