The app said I would spend between 5/6€ after entering a promotion code of 5€ but the driver didn't follow the map and I ended up spending £15.30 and was charged £10.30 after the discount code was applied. If i'm told I will spend €5 this is what i shoud be charged no more than double!
Review by Sandarka Gamze1 month ago
The 5th of July I used the app to get a taxi. I did 2 journeys, one for 22€ and another one for 13,50€. I paid by card and both transactions appeared twice in my bank statement. I sent an email and got a reply saying that it was a technical issue and that the transactions would disappear in 2-5 working days. I waited, they didn't disappear. I sent another email, with screenshots. I got the same answer. They asked me my card details, I provided them and they confirmed that the paymemts were taken once. I called my bank and confirmed that they were taken twice as the transactions didn't disappear. I sent another email and again they said wait and asked me for current screenshots. I sent them and got the same automatic message! I am still waiting for a refund of 35,50€!! I have received emails from 6 different agents and the issue is not sorted yet.
Review by Curtney Janesin1 month ago
Jerry was so helpful when I took a taxi from Dundrum to Sandyford.
He was extremely pleasant & understanding & went to great trouble to find me when he found my lost keys. He also went above & beyond, to return the keys to me. It is lovely to experience that level of courtesy, understanding & spirit of service. Free Now can be proud to have a driver like Jerry.
Review by Gurprataap Doodles2 months ago
You pay for the taxi to drive to you, so the estimated price is never right.. It's cheaper to order a taxi by phone or by taking a taxi nearby. Maybe some locale taxi companies have their own app, use that instead.
I will never use this app again.
Review by Gervacio2 months ago
slow customer service response and the fare shown on the app is not accurate due to some stupid surcharge.
Review by Premkishan Derrow3 months ago
Got charged twice then estimate.
Review by Pescado Gnik3 months ago
Conned out of 118 euros in Naples for a 19 mile journey.
Driver didn't even know where he was going for around 20 mins - meter still running obviously!
Hopefully MasterCard can help me recover some of this back.
How do these scummy people sleep at night
mytaxi - The Taxi App is rated 2.0 based on
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