I had a great ordering experience with Velorbis when I ordered branded bikes for my employer. The branded bikes are eye-catching beautiful and the level of service I experienced was outstanding. The various customization options make the branded bikes a great outdoor marketing medium in the classy Copenhagen style.
They not only worked according to my individual wishes and a tight deadline, they even rechecked when I made a mistake with my order, that otherwise would have caused many problems. They always responded to my calls and requests quickly. I couldn't be happier, thank you!!
Review by Prichard Chooka3 months ago
I have had my Velorbis for almost 10 years now. Its a great red bike with my name on the shields. I love my bike. But the best thing is that leaving it for service as I do twice a year, the service people and Ahmed running the shop, are the best persons. They are friendly, helpful and flexible. They fix my bike and I can leave it in the morning before going to work - and it's ready when I am leaving the office and going home. Best service I have ever had in any bike shop in Copenhagen.
Review by Daelys4 months ago
Have two velorbis bikes and a matching leather bag. Both very comfortable to ride and perfect for the cobble streets of Copenhagen. The after service is fantastic at the flagship store Nørreport (thanks Oday!) and the workshop staff are very helpful and professional. Velorbis is a premium brand and the customer care matches the quality of the bikes. Happy to recommend and will eventually upgrade my bike again from the shop :)
Review by Podila Kodia7 months ago
My wife and I ordered our new Velorbis classic bikes in September and got them after five weeks. The quality and feeling of riding the bikes are just second to none and the service from the team at Velorbis has been fantastic and always prepared to help and guide with a smile on their faces ..... if you haven’t tried their bikes, go there and do so!
Review by Atewenniio Radzevica7 months ago
My boss bought his satchel brown bag during a trip to Copenhagen a few years ago and he loves it. He is constantly travelling and this bag is his trusted companion, he carries everything on it. We had a few bits replaced through the years, but the customer service is always excellent and ready to help.
Review by Thaweesak8 months ago
I have a complaint regarding the purchase of a leather brooks saddle from Velorbis in Copenhagen shop 10 months ago in June 2018.
3 months after the purchase, I noticed that my saddle was saggy and that the leather seat was starting to sit on the metal structure so I went to Velorbis shop since I couldn't tighten the nut on the tension pin.
The employee in the shop, tightened the nut with great difficulty, because the tension pin was turning loose on its axis.
I expressed my surprise to experience a problem so early after the purchase, since that my bike was always parked in a sheltered place and the saddle was treated with care.
He told me that it was normal and that the nut had to be tighten every so often.
But the saddle went back to giving the same discomfort, so recently I went back to the shop and complained about the defect on the product.
The employee this time tried to tighten the nut, but without any success and told me to contact Brooks for a warranty issue.
I was really baffled to get such an answer from an expensive bike shop and Brooks dealer, who should normally take care of customer claims by sending the defective product back to Brooks in England, through its wholesaler, and eventually substitute it with a new product if it is deemed a valid complaint.
Update pr 8. April:
I have solved the matter with Velorbis. It seems there was a misunderstanding about the shop which is a franchise. We have now settled it together and I am content with the outfall of the complaint which is now closed.
Review by Hebburn8 months ago
I just LOVE my bike. It´s cool, totally unique and different from other bikes and drives like a dream!
The best bike I´ve ever had!!!
Review by RoyStuttard8 months ago
I've ridden Velorbis bicycles since 2011, and have loved every minute of each ride. The current bicycle is my second Kopenhagen Classic. Velorbis has such a fine quality product, and excellent customer service. They are so different (in a good way) from what is available in the U.S. market. The availability to custom-design and order directly off their website is a major plus! I strongly recommend them!
Review by Majky Zalischi2 years ago
Love my Velorbis bike.. The bikes & service is the best
Review by Aiddon2 years ago
The item bought was a bag and its excellent!
I Had problem due to wrong address inputs, and I received a quick and friendly response when I ask some help from Velorbis.
Review by Io2 years ago
Quick and efficient service and the products speak for themselves. Very good quality.
Review by Thangamuthu Zackowski2 years ago
Nothing to complain about...
Review by Bafford Ferrett2 years ago
The bike arrived in New Jersey USA early (in time for Christmas 2016), I was updated by customer service along the way and, most importantly, my wife loved the cherry red bike under the tree.
Review by Devansh3 years ago
Fantastic Service, quality and design, can only recommend this company and their bikes :)
Review by Hamrit4 years ago
My experiment we have been very positive in the purchase of my new bike. My purchase was through the website of the company. Quality bike at a good price during the month of November, is on sale! Also shipping is free this month.
Good product when I finished assembling makes the difference.
The only problem, they do not offer the tracking of purchase, however I got in touch with them by email and quickly offered me the solution and I could track my order.
And I have at home and I'm enjoying this gorgeous bike with style.
If you want an amazing bike this is the opportunity.
Review by AMeek7 years ago
Big Big Up for Velorbis after-service!
My Velorbis Churchill Balloon bike is absolutely my favourite method of transport - used all year round for work and pleasure trips - even travelling with me to Manchester (UK) to a major arts festival 2 years ago. But after nearly three years of everyday use a few problems turned up over the last month. Calling into the shop/workshop on Peter Bangsvej in Frederiksberg for advice, I was met with prompt, smiling and efficient service and repair. And was then sent on my way with no bill to pay.
So here is a Big Big Up to possibly the best bicycle after-service in the world!
Peter Campbell Bensted
Velorbis is rated 5.0 based on
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