Be careful with them. Before you pay they will be the nicest ever. Quick replies, very nice and kind! Once they've secured your money, they don't care anymore and do whatever they want. Don't let the excitement allow you to be fooled by them like I did. Like many others here, I was also told I'd be getting my aligner within 3-5 weeks. That's past and they asked me for another 4-6 weeks "because my case is more complex than usual". Reading their reply to other reviews complaining about the same issue I learned they actually had problems with a supplier. I am not even surprised they lied to me since it's not the first lie. They never forget to ask you for their payment, in my case, earlier than when it was due, because they're that crazy after money! You must meet your part of the agreement, but they reserve the right to don't give a s* and do whatever they want. I wouldn't be surprised if they asked me to wait an extra 5-7 years.
Review by Lavaud Kasethiran3 weeks ago
So my aligners got delayed, by several weeks and I had lost faith in this company. What got me back is their customer care: I understand those guys have had to handle a lot of volume in the last weeks but they always kept me updated and proactively compensated me for the trouble. In the end I decided not to cancel my order and I have now started the treatment. No real change in my teeth so far, but the aligners are indeed invisible: non of my colleagues noticed I was wearing them.
Review by Klassikfan3 weeks ago
I had some doubts about the treatment but they resolved all my concerns and understood my needs perfectly.
They are highly professional.
Because of my job I can't go to regular check-ups and they do a personalized follow-up without having to go back and forth to the dentist.
This is really very different from a few years ago. At last I will have the smile I want and also for a very affordable price.
A few days ago I received my aligners and I am excited to see on me the final result.
Review by Cholas4 weeks ago
Affordable solution!! I’ve had crooked teeth forever and am SO happy I can finally afford to fix my smile. Just seen the before and after models of my smile and am so excited to start.
Review by Kether1 month ago
I really didn’t want to have to write a review but I feel like my experience might save someone else from going through the same thing.
April- I ordered an impression kit. Easy and clear to complete. It got lost in the post so another kit was sent out free of charge. So far so good.
July- This one was received and I was given a treatment plan as I was a suitable candidate.
In this time I had a variety of “Franksmile consultants” - Fred, Agnieszka, Julia, Jean-Luc, Williams as well as endless promotion emails.
Customer service was fine up until I placed an order with Fred- which was July 19th 2019. I was told on the phone I would have them by the middle of August, this came and I had heard nothing. I had to email them.
13th August Fred replied saying I should have them at the end of the following week. This came and went and I heard nothing. I had to email them again.
Got a reply saying I had a new consultant “Ebony” and that she would be in touch within 2 working days. She was not. I had to email again...you can see a trend here.
2nd September- my 2nd email to Ebony- and I request a refund as per their Delivery terms and conditions. My bank is now also involved. Ebony replied on the 3rd September (surprise) and was very professional and apologised for the delay and mix up. She also said she was cancelling my order and issuing a full refund moving forward.
It is now 10th September, I have emailed twice again since then and have gotten no response and gotten no refund.
Then today I received an email saying your order is on it’s way- what a joke! I am expecting a refund and my bank is now involved in getting my money back. What company takes your money and then doesn’t update up or give honest and realistic expectations? I would have been more willing to wait if I had been in the loop. I also was getting these retainers on a time schedule and I have now wasted almost 6 months if I start a different treatment!!
I was so hopefully this company was the real deal. In my experience it has not been.
Review by Dannes1 month ago
I'm too excited to wear my transparent gutters! I'm super complexed by my upper teeth are too advanced, I think Franksmile is a good compromise for my wallet and to change my smile! Super service.
Review by Jebee Machinchick1 month ago
Had last orthodontic treatment as a teenager and chose not to finish it due to negative experiences with moulds and mouth bars and the dreaded elastic bands. Have always regretted not finishing it and having seen an advert for Franksmile at work thought I’d enquire. Received great communication and excellent guidance through the whole process and was reassured this was my chance to fix the teeth I couldn’t face doing earlier. Franksmile guide you through the process, making it clear and simple and I have recommended their services to a few colleagues who went through similar orthodontic dramas. If you’re considering improving your teeth and smile and want a hassle free, simple way of doing it, then give Franksmile a shout. Post treatment I was politely asked to leave a review, however I had found the experience, and I am happy to do so if it helps spread the good word. Normally not a fan of change, this one I’m hugely grateful for, thank you Team.
Review by Baleklocoon1 month ago
Overall a positive experience thanks to the service and the aligners are truly invisible. What I got from the journey is that the impressions are really harder to get right than they should, so that delayed me in getting the aligners when I really wanted them. Other than this, the guy who is taking care of my case has been nice and reactive so far. Now that I am on my third set I can see a small difference in my smile already and will update this review when I am further down the line on the treatment. I recommend for sure.
Review by Sabzeh1 month ago
I've started the process in April this year. It's nearly mid September, I've paid for the service, and I still didn't receive my aligners.
I'm been trying to contact them via email, FB and still no luck. An automated email is saying to wait for 'Ebony' to answer my email in 2 days. It's been 5 days, second email sent and still no answer.
I hope I'm not being scammed.
Review by DelaCruZ1 month ago
I was very excited when I received my treatment plan and even more excited when I received my aligners. The process was simple and my account manager made this journey better.
Review by Dougland1 month ago
Inexpensive and high quality what more can you ask for? 5*
Review by Bonnuts1 month ago
3D scan appointment was fine, although I have been asked to leave 2 trust pilot reviews, once which was during my appointment so it makes me question how many of these reviews have been pushed for? They are a new company who want to promote themselves and I get that but still felt a bit pushy. I was scanned twice in the appointment due to errors and I've just had an email saying I need to go back to Manchester for a further scan as there was another error... not feeling 100% sure whether to go ahead now. Just wanted to let people know that some of these reviews have been written under pressure.
Review by Cheolsoo1 month ago
the customer support team is just amazing. I got my impression kit super fast and i am just waiting for my treatment plan. totally recommended!
Review by Aislu Mahome1 month ago
Very happy with the high quality service and the state of the art product offered.
I would define it as an efficient, comfortable, clean and practical product that really makes a difference in your smile.
Definitely a highly recommended disrupting product.
Review by Arunpal1 month ago
With regards to the impression kit I followed the correct instructions and I don’t think I would like another one to be sent. I would prefer a refund why is it so hard for you to offer my money back instead of having to resend me the kit?
Review by SarahCB2 months ago
I have had nothing short of a great experience with Franksmile. They have been caring, considerate and friendly throughout my experience.
When I first made my impressions with the base and catalyst putty, I wasn't sure if I had done it correctly. I ordered a new impressions kit just in case, and emailed pictures of my original impressions to the company for review. I was contacted two days later by Vinay, and he explained that the second kit had not been necessary and offered me a full refund. Despite my insistence that as it had been my mistake, I was willing to pay for the kit, he refunded me regardless.
He also helped me book in for a free scan of my teeth at the Franksmile London Clinic.
I did a lot of research regarding invisible aligners prior to this, and I'm glad I chose Franksmile.
Review by Jollyven Bisbey2 months ago
Ready to start my Franksmile journey.
I had braces not too long ago. I wanted to get the perfect smile for my 30th birthday. I spent 10 months wearing braces, and at the end of the treatment, my smile wasn't perfect. Such a disappointment.
During those 10 months, I travelled and I can't save any of the pictures of my trips because the only thing I see on them is my braces.
Today I have a new project: my wedding. And I am so thankful that Alizey shared her Franksmile experience on Instagram.
I went there and I am ready to start!
First, it is way less expensive than the braces. Second, I know that the final result will be perfect. Third, if I travel and want to take pictures, no one would see my aligners and even better, I can take them off just for 30 seconds.
If I only knew Franksmile before . . .
Review by Roudenko Derrow2 months ago
Wearing my first pair of aligners and hoping my teeth will get fixed soon. So far so good :)
Review by Rezon2 months ago
Got a discount good enough thanks for inviting to review product
Review by Elf Szórádi2 months ago
Delivery and quality: great! Would recommend
Review by MiniZee Muzembe2 months ago
Received aligners yesterday thought I’d leave a review as they look really good quality!
Review by AThornton Djinnu2 months ago
2 months into my treatment and it actually feels strange when I don’t wear my aligners - no pain, no lisp, just a little planning around meal times. I wish I could’ve straightened my teeth like this years ago.
Review by XaiBlaze2 months ago
I went to the local studio to get measured. It’s close by so super convenient for me. Much appreciated the effort of the team to make me feel welcomed and comforted during the whole It went all in a breeze and I just got my aligners today. Was it super fast? No. But I also didn’t expect that. I rather wait a bit longer and get a perfect product. After all those aligners are bespoke to my teeth and I want them to be in perfect order!
I love the concept of the business, I‘m aware there are others bur for me this was a great experience so far and the most convenient.
I will revisit my review once I‘m done and the procedure will be over.
Review by Kylen2 months ago
Was a bit hesitant to order an impression kit at first as that cost £49 and I thought I might not get it right. But surprisingly it was easy to use, with clear instructions and quick. Looking forward to hearing back from them about my treatment. :)
Review by PuzzledMomma2 months ago
I have been conscious about my crooked teeth for as long as I can remember and decided to send for an impression kit and just see how it goes. The kit came quickly and any questions I had were replied to quickly and professionally. I sent the impressions back and then received my 3d scan and a phone call to talk me through the results - which really helped me to be honest. After this, I placed my order and waited. This is the only negative thing I have to say so far, I would have liked regular communication with order updates but I had to chase after 5 weeks. To be fair, I was told the aligners would be with me in a couple of weeks and they came that same week.
So..... only on the first aligners but so far, so good. I felt so ridiculously conscious at first and barely spoke to anyone at work the first day. How stupid I was as nobody has noticed. I am really surprised how quickly I have got used to wearing them and to be honest, I prefer them in my mouth than out - this is because my teeth are aching when I eat but I have been told that will happen for the first couple of days while my teeth get used to each set of new aligners. I don't mind, as it means something is working! Only 4 days in and I forget I've got them in!
Up to now the process have been amazing and I can't wait to start seeing results - my treatment will take 10 months, so lengthy to some on here, but it will be worth the wait to finally smile and laugh without being conscious!
I will update again, once I'm a good way through the treatment to show people it really does work and it's worth it!