The customer service operatives don't speak English. It would be better if they did, but I changed my review to positive now, because they found someone who did that could ring me and inform me of the exact status of my order.
Review by Askhat3 months ago
The customer service operatives don't speak English. However, they did find someone who did that could ring me and inform me of the status of my order so I changed this originally one star review to 4 stars. Unfortunately, also they don't reply to emails (in German or English) so I'm revising this review to Poor.
Review by Roselio3 months ago
Top Service!
Review by CustomerEster5 months ago
Prima,prima
Review by Alexrandru5 months ago
I bought article Art.No .: 265719005, Price: 69,50 EUR
1 Stück BOGNER 1/2 Poloshirt blue, Gr.3XL, I never received, how can I be helped to recover the amount
Review by Arnellen5 months ago
Everything worked well, including Retour as I had to change one size. Absolutely uncomplicated!
Review by Angealee Horzepa7 months ago
Very inefficient for a german company !!!
Nowhere mentioned but important and a super stupid rule: when ordering from outside Germany (in my case Belgium - 100km for the nearest frankonia shop) items which are not in the zentral-lager but in a shop are not sent abroad only inside Germany. Pleading that one shop has my size sent back to the zentral-lager or direct to me was "nicht möglich". NOT very client friendly !!! Very frustrating.
Furthermore nowhere this is mentioned nor did I ever got an answer to my mails they just called with this message. What to do: wait untill this item is again manufactured or delivered to the zentral-lager. For a seasonal -jacket will not happen !
Ver very disappointed !
Review by Bakytbek Gropengiesser7 months ago
Dear Frankonia,
As this is the only medium you occasionally react upon (dear customers, spare your energy through e-mails and phonecalls, there will be no answer) I will try to reach you here. You kindly reacted on my message earlier here in which I was telling that I am waiting already 2 months (2,5 by now) on my order which supposed to be a Christmas present. For some stupid reason orders from outside Germany are far away from your priorities. You excused yourself for it an I would get a clarification at the beginning of this week while we are now nearing the end. You might think that those couple of days doesn’t really matter anymore as I am waiting already 2,5months but I am really done with your company. If I don’t get the package by monday, cancel the order please because that winterpants I ordered will not be of good use anymore!!
Review by Nijat8 months ago
Best Seller, always accurate, reliable company.I can only recommend it to everyone.
Review by Bafford Hollitzer8 months ago
I have made the payment yesterday (order 0055166401) and realized I payed a little bit more. I tried to contact the company but the phone numbers from the contact page are not valid.
I want to receive the difference back and the order next week or I will contact the customer protection authorities.
Review by Wifey9 months ago
Very good quality.
Review by Gaizka9 months ago
The worst experience with hunter shop. Communication with the automated system only, ordered goods are not in stock, confusion and confusion!
Review by Gabiann11 months ago
25. November 2018 I make order Nr.0055026553 , some items were sent, some haven't ( Artikelnummer: 280042005
Bezeichnung: Thermostiefel SÖLDEN braun, Gr.44
Anzahl: 1 Paar).
Now after waiting 4 months they didn't deliver item witch they have in stock or return money. Emails what i get its only automatic generated. Worst online shopping till now and lost money. Better avoid them
Review by Öfi Killender1 year ago
Thank you for your prompt response. The package arrived so quickly. The purchase is an excellent fit.
sincerely,
Anne Graf
Review by Ophelia Katesmark1 year ago
Top einfach super
Review by Taleigha1 year ago
I visited a Frankonia shop in Germany in October 2018 but the items I wanted were not available in my size, so I placed an order online when I returned home. I ordered 4 items in late November (but did not receive any sort of order confirmation through email) and my credit card was charged both in late November and early December, so I expected to receive the items soon after that, which has not yet happened. I've contacted Frankonia's customer service email contact 3 times--the last time with a message written in German--asking about the status of my order, and have never received a reply. Today I called their contact phone number several times (during open hours) and it was never answered. You have two days to contact me about the status of my order, or I will reverse payment.
Review by Akirawr1 year ago
Order was payed 23aug. And still nothing... only automatic message.
Review by Pbull1 year ago
Super slow. Takes weeks to answer mails. After several weeks of waiting I have chosen to cancel my order.
Review by Camptownracer1 year ago
I've bought so many clothes over many years now from Frankonia and never realised till now you could write your appreciation In English. So here goes: this pretty blouse (& I rarely wear blue!) has sparkling pink and blue colours - perfect for my Autumn blue-denim trouser suit. Perfect fit for size 40 - though with other makes I sometimes need size 42 or even, surprisingly 38. But I want to add, the service via Hermes is always splendidly fast; communications with the customer bureau sometimes slower but always polite and considerate. I can totally recommend Frankonia if you like interesting, sometimes more classical, very well cut clothes & accessories like scarves made of high quality natural materials, cotton, silk or wool, as I do.
Review by Lawreen Cumberbatch1 year ago
Super Frankonia !!! I like it)))
Review by Digging1 year ago
For the first time, last time, never again. There are no items purchased for two weeks, no answer, no cash back.
The application follows European Consumer Centres Network
Update 10.09.2018.
Tracking number is CH104142015DE not existing. Where's my order? The lie is that you sent the package. You did not issue me the invoices! You did not return the difference of money!
Update 12.08.2018.
Only one purchased item arrived. The invoice in the package is 62,40 EUR. Card charged for the amount of 112,36 EUR. Money difference is not refunded. This is a theft!
Review by Xavien Calig1 year ago
Super slow. Takes weeks to answer mails. After several weeks of waiting I have chosen to cancel my order.
Review by Foiling1 year ago
Ging alles supper.
Review by Siqin Kloo1 year ago
Top Service.
Review by Youngs1 year ago
Made an order 2 weeks ago, try to find out for a week status of my order - no replies on emails, never reachable customer service by phone.
