We collate all the best reviews from around the Internet so you can view them in one place
Review by Dietmar7 months ago
Top..............
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Review by Grzegorz Matula8 months ago
Very short. Franconia is the best !
Best Regards
Greg Matula
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Review by Frau BM9 months ago
Easy to use! Also, the quality of their clothing is GREAT.
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Review by Saar11 months ago
Lately, I ordered a jacket just under 100 euro, so I needed to add a small add-on item to be able to order the jacket. They delivered the small add-on item (with 9,95 euro postage to NL) but refused to send me the jacket (while it was still available on their webshop). Apparently, the jacket was not in the warehouse but in one of the stores (how would you know that as the customer?). Finally, I was left with a small add-on item that I didn’t need (+ 9,95 delivery costs). Frankonia let me know that they are working to solve this problem. They also offered a complementary delivery for my next order.
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Review by JW1 year ago
Hat alles top funktioniert!
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Review by Kim1 year ago
Poor communication and slow deliveries on international orders. Have ordered seveal times.
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Review by Hilde1 year ago
Not happy at all. Returning my blouses I really had to search, discovering I had to pay , living in Holland. So buying blouses for 150 euro I had to pay 2 x 10 euro. Trying to call customer service, the number was not available. So I called the office and the man did not speak English.
Right now, after 3 weeks still no money back.
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Review by Julie1 year ago
Frankonia offer a fair price and are very speedy with delivery
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Review by Lukasz Olszewski1 year ago
The customer service operatives don't speak English. However, they did find someone who did that could ring me and inform me of the status of my order so I changed this originally one star review to 4 stars. Unfortunately, also they don't reply to emails (in German or English) so I'm revising this review to Poor.
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Review by Matthias W.1 year ago
Top Service!
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Review by Waldgeher1 year ago
Prima,prima
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Review by Jose Maria Mainou Sierra1 year ago
Everything worked well, including Retour as I had to change one size. Absolutely uncomplicated!
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Review by Nicusor1 year ago
I bought article Art.No .: 265719005, Price: 69,50 EUR
1 Stück BOGNER 1/2 Poloshirt blue, Gr.3XL, I never received, how can I be helped to recover the amount
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Review by Zsolt Gyuriczky1 year ago
Best Seller, always accurate, reliable company.I can only recommend it to everyone.
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Review by Ancuta Barbu1 year ago
I have made the payment yesterday (order 0055166401) and realized I payed a little bit more. I tried to contact the company but the phone numbers from the contact page are not valid.
I want to receive the difference back and the order next week or I will contact the customer protection authorities.
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Review by Christine Brady2 years ago
I visited a Frankonia shop in Germany in October 2018 but the items I wanted were not available in my size, so I placed an order online when I returned home. I ordered 4 items in late November (but did not receive any sort of order confirmation through email) and my credit card was charged both in late November and early December, so I expected to receive the items soon after that, which has not yet happened. I've contacted Frankonia's customer service email contact 3 times--the last time with a message written in German--asking about the status of my order, and have never received a reply. Today I called their contact phone number several times (during open hours) and it was never answered. You have two days to contact me about the status of my order, or I will reverse payment.
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Review by Frederic2 years ago
Very inefficient for a german company !!!
Nowhere mentioned but important and a super stupid rule: when ordering from outside Germany (in my case Belgium - 100km for the nearest frankonia shop) items which are not in the zentral-lager but in a shop are not sent abroad only inside Germany. Pleading that one shop has my size sent back to the zentral-lager or direct to me was "nicht möglich". NOT very client friendly !!! Very frustrating.
Furthermore nowhere this is mentioned nor did I ever got an answer to my mails they just called with this message. What to do: wait untill this item is again manufactured or delivered to the zentral-lager. For a seasonal -jacket will not happen !
Ver very disappointed !
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Review by Anne Graf2 years ago
Thank you for your prompt response. The package arrived so quickly. The purchase is an excellent fit.
sincerely,
Anne Graf
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Review by David Loren2 years ago
Very good quality.
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Review by Bernd Röttger2 years ago
Top einfach super
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Review by Pavel Zika2 years ago
The worst experience with hunter shop. Communication with the automated system only, ordered goods are not in stock, confusion and confusion!
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Review by Janet2 years ago
I've bought so many clothes over many years now from Frankonia and never realised till now you could write your appreciation In English. So here goes: this pretty blouse (& I rarely wear blue!) has sparkling pink and blue colours - perfect for my Autumn blue-denim trouser suit. Perfect fit for size 40 - though with other makes I sometimes need size 42 or even, surprisingly 38. But I want to add, the service via Hermes is always splendidly fast; communications with the customer bureau sometimes slower but always polite and considerate. I can totally recommend Frankonia if you like interesting, sometimes more classical, very well cut clothes & accessories like scarves made of high quality natural materials, cotton, silk or wool, as I do.
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Review by Imre Avik2 years ago
Order was payed 23aug. And still nothing... only automatic message.
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Review by Srdjan2 years ago
For the first time, last time, never again. There are no items purchased for two weeks, no answer, no cash back.
The application follows European Consumer Centres Network
Update 10.09.2018.
Tracking number is CH104142015DE not existing. Where's my order? The lie is that you sent the package. You did not issue me the invoices! You did not return the difference of money!
Update 12.08.2018.
Only one purchased item arrived. The invoice in the package is 62,40 EUR. Card charged for the amount of 112,36 EUR. Money difference is not refunded. This is a theft!
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Review by Kresten2 years ago
Super slow. Takes weeks to answer mails. After several weeks of waiting I have chosen to cancel my order.
