We purchased floor, it was delayed, once installed the brand (armstrong) didn't come with transition strip to hallway hardwood. What they installed broke, called to have replaced then we were told the company didn't make it. Very frustrated, staff didn't retu r n our calls. We finally went on youtube and find someone who made his own. Thats what we did. We have a 5 ft transition and they came and measured, they knew we needed it but never informed us, and tried to get by with a plastic strip!
Review by Liesell Abouchatir1 year ago
Very happy with our beautiful glass tile backslash install.
Review by Bayang1 year ago
They were very helpful and professional from start to finish. If I have any flooring needs in the future, I will go back to them!!
Review by Kreigha Tarves1 year ago
Great selection, great advice. Price's are higher than the big box stores but if you want a designer style solution this is a great place.
Review by JimT Seykoski1 year ago
This is the second time i have used Kathryn to do flooring projects and they do a fabulous job!! She is very accommodating and a true pleasure to work with. I will use them for other future flooring needs and highly recommend her to anyone.
Review by BrittKnoop1 year ago
Franklin Tile came and gave me a quote for installing a tile backsplash in my kitchen. They were unfailingly polite and timely. They performed the work and I was extremely pleased with the results. I would recommend them, and should I need any flooring or tile work, I would use them again.
Review by Anxhi2 years ago
Stress free experience, competitive prices.
Review by Greko2 years ago
We recently had our backsplash tiled by Franklin Tile and Carpet. We are thrilled with the outcome. It came out beautiful and the grout color recommended to match the tumbled marble subway tile is a perfect match. They also did a very nice job protecting our new counters and cleaning up.
Review by Junara2 years ago
Review by Tamico Crellen2 years ago
We got beautiful new carpet for our downstairs area. Bernie steered us to the right choice for our home and it is just great. Install was professional by a courteous crew. Thanks Franklin Tile Carpet One . Also best price of any place we shopped.
Review by Zartash Eyvazi2 years ago
Great experience at Franklin Tile Carpet One. The Avedisian family are wonderful to deal with and made sure everything turned out perfectly. We also had a specific delivery/install date that they accommodated for us without any issues.
Review by Alip Hestvang2 years ago
A highly regarded contractor, Mr Tom Norton, suggested that we use Franklin Tile. We visited Franklin Tile and fortunately we were helped by Kathryn Cahill. Kathryn is an excellent consultative sales person who brings a strong sense of design and harmony to the task of picking out the right tile that will fit the existing decor; with so many choices the task is overwhelming ..We were very lucky to have Kathryn guide us through the many steps in making our final decision. We have recommended Franklin tile to our neighbors whom I know have done business with your company....
Review by ZoeFred2 years ago
Horrible service!! Tried to bring back some tile back and was told that due to the tile being in my garage and loosing its color they wouldn't let me return the tile. Tried to speak with a manager and was told that he wasn't available. Absolute worst service ever. Will never recommend this company to any friends or future clients.
Review by Mr Raska Bajerska2 years ago
We recently purchased carpet for our nursery from Franklin Tile and Carpet and were very pleased with our experience and the product. Sarah provided customized advice for us while shopping in the store and expertly explained all of our options based on our price point and needs.
The installers were on time and so wonderful; our dog takes a while to warm up to strangers and they came armed with treats to help ease the situation. So nice! By the time they left, he loved them.
The installation job was clean and quick and we're very pleased with the carpet quality so far. We'd highly recommend Franklin Tile and Carpet - great people, quality, and service!
Review by Rlvan2 years ago
We love the carpet and the installer, John, did an excellent job. I would highly recommend him.
Review by Morabito2 years ago
Great job on my new tile bath floors, very professional job and love the tile. The installers were very professional and got the job done so quickly. Did all the tile cutting outside and were very neat.
The second job was 3 rooms of carpeting and a staircase. I love the Lee carpeting, it has a short pile but is shaded so it looks longer. Very plush when walking on it. The installers were very good, John did a wonderful job and especially on the staircase. Both installers were very nice and very professional.
Review by Arnov Theiler2 years ago
Say was very knowledgeable and helpful.
Review by Wakarun2 years ago
I have nothing but praise for Anthony and the Franklin Team. They have now completed several commercial carpeting and ceramic tile projects for my company. They have come in consistently under budget and ahead of schedule. They do quality work at competitive prices. I highly recommend Franklin tile.
Review by Hubwise2 years ago
I purchased 100% wool wall-to-wall carpet here for the same price a competitor was charging for a cheap nylon mix. Received a better product, price and very good service—from sales to installation.
Review by Yakop Dekosta2 years ago
I highly recommend Franklin Tile Carpet One. From the moment I walk in the door, the sales personnel, Theresa and Sara, were courteous and ready to solve my problem of a rush order that just happened not to be in stock. One thing these Pro's do is listen, and they are very responsive. The day of installation John (who is a super Pro Installer) encountered multiple issues due to the home being 50+ years old. Not only did John immediately communicate this issue to, The Big Boss, Anthony, but he went back to the store, and they problem solved. And let me add, this problem was NOT part of their general services. I couldn't believe it as I was sure I was going to have to hire a contractor to solve the issue. The sales staff is professional and not at all pushy; the installers know what they are doing, and the owners are available to service their customers, no matter what it takes. Without a doubt, I will recommend them to anyone looking for their type of service. They are A+++
Review by Rezuko2 years ago
I am a tough customer. I know what I want and I want it done right. Franklin Tile and Carpet One were a pleasure. Their selection was the best around. They had more of the high end carpet that I was looking for which was great but also made it harder to choose. They were precise with their measurements and the installation went flawlessly. It was a difficult carpet to install as it had a vertical pattern but the installers sent by Carpet one were experienced. I would recommend this company to anyone who is picky.
Review by Zd2 years ago
Franklin Tile & Carpet is a fabulous company to work with in every way. They are perfectionists in the quality of their work, reasonably priced and family owned. We had a small glitch in our installation and the owner himself was here within 15 minutes to resolve- based on a question- no need for complaining, confrontation or stress. We'll never work with anyone else!
Review by Phonium2 years ago
I had a very excellent salesperson and the appointment schedule was right on time. The installers were professional and respectful and did a terrific installation. Very pleased with Franklin Tile Carpet One
Floor & Home
Review by Garciu Rebusmen2 years ago
My decorator steered me to Franklin Tile and Carpet One. Bernie was very helpful in keeping the cost reasonable, but choosing good looking carpets. The installers were extremely professional and very neat. They did a great job and we are thrilled with our new carpet. We can't wait to do our bathrooms over and will certainly be using Franklin Tile and Carpet One as they have in extensive selection of both trendy and timeless tile.
Review by Thaydra2 years ago
We worked with Say in selection of a carpet for the downstairs of our condo in Franklin. We found Say to be most helpful, informative and professional
in determining our selection of a carpet. The carpet installers were likewise
most professional and very pleasant and extremely diligent. They completed the installation between approximately 11:45 and 5:00 and did a
superb job! We love our new carpet. We would most definitely return
to Franklin Tile Carpet One Carpet for future needs. They installed the
carpets on the top floor of our condo approximately 16 years ago and it has held up beautifully which is why we returned to the store.