The concept is good, BUT BE WARNED they have a way to automatically charge you again for a re-subscription without your consent!
In June 2019, I paid EUR56.20 for a 3 month subscription.
At no point when I paid, was I notified that my card details were saved and the subscription will automatically be rolled over for another 3 months.
In Sep2019, they re-debited my card EUR57 for another 3 months!
I immediately asked them to refund my card, as I didn't request this and they came back saying, I need to check the terms and conditions.
I think their service is rubbish. The correct way, would have been to receive an email before the end of the 3months, asking if I would like to continue my subscription or not and giving me the choice.
How dare they just save my card details!
Now I have paid equivalent to 1 years subscription, for a pet sitting service I used only once and never again!
Review by Iw2 months ago
Facile de trouver un petsitter. Mais on part pour un abonnement de 3 mois. Dommage.
Review by Kollette Staley5 months ago
What a great idea and what a lovely website. I was immediately attracted(, or should I say sucked in). Fees however are intransparent (and high), and I can't believe how any company still thinks it is OK to automatically renew annual subscriptions without the written demand or at least accept of the client!!!
Of course when I complained, they referred to some obscure phrase in the 'conditions generale' . So legally Holidog is right. But I think ethically you are way beyond wrong.
Potential clients: read the small print.......
Review by Bidyamani Strauser5 months ago
Au top. Bien pratique quand on veut partir
Review by Nyodeka Keningale9 months ago
There is no customer service whatsoever. They accept anybody as a pet sitter. Mine just vanished 2 days before my trip. I was to attend a 70th birthday party abroad. Since you can have only one pet sitter at a time i have no plan B. The site sends alerts to pet sitters you already had rejected so you go round in circle. Plus it s pretty expensive. AVOID
Review by Noire Kattar1 year ago
This service worked very well and helped me to fine a pet sitter of a very high quality. I highly recommend Holidog France.
Review by Klervi Steckling2 years ago
Having spent 8 nights a dog owners house I have yet to receive payment. The dogs were lovely but the owners have let me down. I am waiting to see what happens before taking further action. Owed £108.
Review by Monde2 years ago
Holidog is a great site and easy to negotiate and the dog sitter I found on the site was great!
Review by Palmtreehugger2 years ago
Bon site je recommende.
Review by Yuvasena2 years ago
Excellent site de réservation de petsitters
Review by Taiyabah2 years ago
I moved to France from the US in August 2016 with my dog, Murphy. In the US, I had a lot of help because I travel a lot - friends, a dog walker, and several "doggie day care" places nearby. I was nervous coming to France if we could find the same support here. Holidog was an absolute life saver! I work regularly with two amazing gardechiens, and Holidog makes the reservation and review process VERY easy. Highly recommend
Review by Mithusan Altvlja2 years ago
Site too dommage que la version smartphone ne soit pas terminée
Review by Customersharon2 years ago
Excellent Service .
Review by Lorentas2 years ago
I had a very good experience with the petsiter I booked but I found the charging fees of Holidog website very confusing. I can't find a clear number of how much the website will charge you once you book a petsiter. While I was booking a petsiter I could only see the fee of the petsiter, but never the fee for using Holidog website. Only the subscription price are available but they were very low compared to what I was charged (around 10 time less).
Review by AllenB2 years ago
tres bon petsitter
Review by Deactivated3 years ago
I was happy with the petsitter but not at all with the Holidog service !
I subscribed only for 3 months, but when that period passed I was automatically re-incribed for another 3 months without my approval !
I complained and asked for reimbursement right away, but still did not receive any reply after three wekks!
Review by Ketul4 years ago
holidog.fr is very helpful to find a petsitter. The search is free of Charge.
A little bit confusing are the costs. But this might be related to my bad French....
Review by EmW Maroso4 years ago
It should not be this expensive to bring together 2 people for pet-sitting.
Review by Wookies4 years ago
A multitude of little bugs were identified while using the site. I had to contact them three separate times for 3 different problems. While they were quick to respond and the necessary improvements made within one day, it was a bit frustrating to stop my search until the mistake was corrected. It took me about three days to complete the search and reservation process. What is good about Holidog is that they have a large number of petsitters with updated profiles so you don't waste time contacting someone and then finding out they are no longer active.
Review by Devano4 years ago
UNE SOLUTION ADAPTEE AU PB DE GARDE DE VOTRE ANIMAL PREFERE
TRES CONVIVIAL ET RAPIDE CE SITE VA RAPIDEMENT AU SOLUTIONS DEMANDEE
Review by Fend Garbayo4 years ago
Super expérience site et dogsitter a recommandé
Review by Natarajan4 years ago
Everything went perfect. I'm very happy and my dog, too!
Review by Evros4 years ago
More work needed on having the pet sitters respond more promptly. Amadine who watched out dog was very responsive but I never heard from the other three people.
Review by Anor Monkofsky4 years ago
I recommend using Holidog - the service is very good and much better value for money than other services I have used in Paris. The petsitter I hired really looked after my cat very well.