Very Rude Staff & Manager especially the elderly lady who was putting items on shelves. I spent over £500 as I had to travel next day and had no choice however will avoid in future.
The staff have no respect for customers and do not value your custom. The manager was equally rude and not bothered about customer service. In fact their staff are bad for their business.
Review by Paza3 years ago
I've been to Foxs Outdoor tent shows a few times over the last few years and the staff have always been happy to help and offer good advice without any pressure to buy. This year our son was old enough to justfy buying a big family Vango Taiga 600XL Air Beam tent which we ordered at the tent show. The first time we used the tent we found a couple of seams were coming apart. I spoke to Andy at Foxs who not only arranged to have the tent sent back to Vango and replaced he even offered to drive over and collect the tent from us and loaned us a tent to use at my daughters school camp out.
The customer service and after sales support from Foxsoutdoor is fantastic and by far the best I've experienced. Andy is outstanding, very knowledgable and friendly. I can't recommend Foxsoutdoor and Andy highly enough. I would be more than happy to have them as my first point of call for advice or purchasing camping gear.
And our new Vango Taiga 600XL Air Beam tent is a great. It's a fantastic family tent, loads of space and a really good price. So a big thumbs up for the tent and a bigger thank you to Andy and Foxoutdoor.
Review by Kamphilly3 years ago
I had a problem with an outwell tent, one of the air beams failed leaving a 1 metre long hole in the fabric. Contacted Fox's and Andy sorted it out with Outwell who wanted to quibble about a replacement tent.
This was not a Fox's problem but a manufacturing fault with Outwell.
Andy negotiated a replacement tent and even delivered it in person and took the old one away.
Cannot recommend highly enough. Will be using for all my camping equipment in the future even though they are an hour away.
Just goes to prove that there are good honest retailers still out there who value their customers.
Thanks Andy you are a star!
Review by Ishidaifusan Sahhanoglu3 years ago
I bought a bag on the Internet from the company due to the competitive pricing. I then contacted them about an article from the same manufacturers that I had not bought from them, that had failed. They offered to try and get it repaired for me and made far more effort to sort things out than most companies would have done with a significant greater duty of care. When buying again I will look for them first.
I appreciated being able to speak to someone by phone as well as the con enjoy internet shopping.
Review by Bublz4 years ago
Excellent price and service
Review by Bafford4 years ago
Regularly use Fox's. They have a great range of well chosen products and EXCELLENT service. They recently replaced free of charge a strap on a backpack which we had bought for our son which had come off and which he had lost - no questions asked, no receipt needed. And as a bonus it is also worth supporting a well-run, local family business as well.
Review by Yuniyono Martinelli5 years ago
Just purchased twoThermarest Mondoking camping mats, when no one else had any in stock. Their price was very competitive and their service outstanding, both over the phone and then by email. Always giving me accurate information and updating me as we went along.
They use DPD, which on the delivery day gave me a one hour slot, excellent.
I really can't remember when I've received service as good as this.
Thank you very much, a pleasure.
Review by Shantilal5 years ago
Exacty as advertised and quick delivery.
Review by DuraiBOSS6 years ago
Service excellent with regular updates on what was happening with my order and I was then given a one hour timeslot for delivery fantastic!!
Review by Reefer Dorling6 years ago
Easy to use online payment service and prompt delivery what more can you say....
Review by Bafford Vaye6 years ago
I ordered a sleeping bag liner from Foxs Outdoors via their website, but was contacted the next day to say it was not in stock after all. It was fairly annoying, but the good customer service and very prompt refund were appreciated.
Review by Panic6 years ago
Arrived the day after I ordered it, the rucksack was great quality and has travelled all around europe and back and still looks new :)
Review by CustomerDMackay7 years ago
Great contact and prompt delivery
Review by Cyralene7 years ago
Good choice of products on offer, extremely pleased with boots purchased, great price/product
Review by Tayah Chidambarakumarasamy7 years ago
Really happy with my foxsoutdoor experience, reliable and informative
Review by Bafford Dussing7 years ago
The hanging washbag is a great piece of kit which is ideal for trips away. I have filled mine with mini size toiletries and medications needed on a day to day basis and is loaded and ready to go so no scrambling around making sure you have every thing you need, i have saved myself so much time by doing it. Foxoutdoor have many great products on their site i would certainley recommend them and this product.
Review by Airborne7 years ago
site easy to use;
high range of products in stock:
next day delivery arrived before midday;
text and Email updates of order/despatch/delivery
Review by Hermalyn7 years ago
Would order from this company again, no problems with order. thanks
Review by Danae7 years ago
I always come here to buy my products for trips to Africa. They are always reasonable on price and the products arrive quickly without any problems. Great service!
Review by Hadani7 years ago
I bought these boots for my wife for the next ski season & she adores them.They were a fantastic price from Foxoutdoor !!!
Review by Ajah7 years ago
Incredibly fast delivery, I was expecting to wait a few days but my purchase was with me within two days.
Customer service is second to none. I had a problem with one of my trek towels...It had a mark on it (looked like it was marked during manufacture). The lovely lady on the end of the phone was most apologetic and even searched out a replacement and made sure that it was not marked and returned it to me in double quick time. They even refunded my postage on my return. You cannot say fairer than that. I will definitely be using them again because on top of the great service, their prices are really good too by comparison.
Thanks Foxoutdoor for a great product at a great price and fantastic customer service!
Review by Nutgrove7 years ago
I bought these items for my daughter's school camping trip. It was her first time camping and as she's very good at losing things, I didn't want to spend too much money but wanted something robust.
The spork, mug, bowl and plate I bought fitted the bill perfectly and the next day delivery was exactly that.
I would definitely recommend both the products and the service.
Review by Lev Derrow7 years ago
Ordered a RAB silk sleeping bag liner which was the lowest price on-line. Very efficient and quick delivery; saving time and money.
Review by Whitteni7 years ago
I just bought several items from Fox's website. The website was easy to use and it only took seconds to find what I wanted. I received an email the following day saying my items had been despached.The items then arrived the following day properly packaged and exactly what I wanted. I'd buy aagin from Fox's, it was so easy