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Review by Dallas Young1 year ago
Bad customer service. This may fall on deaf ears, perhaps it was an anomaly, but I had a terrible experience. Initially dropped my phone off and the part was out of stock, no biggie, it happens. Dropped my phone off again a month later on a Thursday and was promoted it would be ready at 1pm on Friday. Went to retrieve phone at 445pm and was told it was still being repaired. Tried again at 930pm with the same message. I called the number on the screen and was told they're closed, call back between 9am-6pm. Called on Saturday, I'm now out of town for the weekend, after 9am and was told they're only open M-F 9-6. Mind you, I have received no emails or other correspondence, even checked spam just in case. Tried on Sunday to pickup at no avail. Called on Monday and was told my phone was picked up on Friday. After investigation we found that the phone was ready on Friday, but the kiosk malfunctioned. I asked why they didn't tell me it was ready. They said, "we emailed you." I said I didn't get an email to which they basically called me a liar and that they did email me and that I shouldn't have waited a month to turn my phone in for repair and that I should've called the 24 hour number. I asked how was I supposed to do that without my phone and if I'm not at the kiosk. They replied that it was ready and asked if there was anything else they could help with. I'm just disappointed in the communication and lack of resolve. I'm hard on phones and repair often, but I will not repair with them again. I truly hope everyone else has a better experience.
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