Unreliable platform, help desk extremely slow or non existent. Clients were constantly having trouble downloading images & I was being charged per image by fotomerchant while having to use a third party program to upload images just so my clients could actually get what they paid for.
I made the mistake of wanting to support an Australian company, in the end it caused me to look unprofessional to clients who couldn’t understand why they couldn’t access their images. Some of these clients included media staff from magazines with plenty of experience dealing with downloading from photographers sites. It was a stressful experience and there was no care from fotomerchants end. Be very careful if you’re dealing with higher volume of images, it may be great for small scale uploads and downloads but anything more and it’s a gamble on your business reputation.
Review by Owlgifel1 year ago
A very efficient commercial back end if you're a professional photographer.
Prices are reasonable and there are plenty of tools to analyze your sales. It's easy to set up password protected galleries with automatic watermarking. There are plenty of options to set up catalogs and products with a usable and intuitive interface.
I've given 4 stars because of the lack of phone support but Fotomerchant tell me it's something they'll address soon. Staff are helpful and respond quickly to requests for help or information. Highly recommended
Review by Mrs Ricketts3 years ago
I've been with fotomerchant since before they were fotomerchant.I have since become friends with the team behind this powerful platform. As a professional photographer I first heard about them when I owned an Art Gallery. Back then I knew they were the future and ever since then they have taken something great and have made it even better. They don't rest and they don't stop. As a professional photographer who lives in a fast moving digital world what I look for most is simply something that makes it easy for me to run my business. I closed my actual brick and mortar gallery because I knew Fotomerchant was the future of my business.I travel a lot. I work all over the states so I need a website that compliments my pursuit as a professional Artist. Fotomerchant does that. My website helps me in so many ways. Client viewing,digital downloads, prints, you name it. It's easy to navigate & it has so many amazing options that as a professional I simply love. Lets face it there are so many services and companies out there all trying to tell us that their platform is better then someone else's. I know fotomerchant - like I said I knew them before they were fotomerchant - when they were just a few guys with this amazing idea that they were trying to introduce to the USA & The World for That Matter. This was over 5 years ago.They certainly have grown since then. Trust is important to me & I say with 110% confidence and trust that I highly doubt that the other guys care as much as fotomerchant does. They come out with updates all the time - they are constantly trying to refine their beautiful platform. Because they care. They truly do. I'm proud to be a part of their team. More then proud. I've seen them grow into what they are today and what really excites me is thinking about what they will be tomorrow. The relationship between a professional photographer and his or her website company is more important then people may think. I have their back & I know they have mine. Flat out...there is no better platform then Fotomerchant because they are The Best There Is.
Review by Kulczycki3 years ago
I was so excited when I met the guys from Fotomerchant at the Baby Summit. Everything that I had been wanting for my clients was all there. They offer everything I need to showcase my work to prospective clients as well as sell to my clients. Hosting my site is also a bonus as I know I can communicate easily with them and they explain everything so I understand. Having a photography background as well as IT enables the staff at Fotomerchant to design elements that they know we will benefit from. I couldn't be happier with the service so far and I am looking forward to continuing to work with them in the future.
Review by Illidge4 years ago
I have just switched to Fotomerchant from Wix. The service in comparison is amazing. I have had a few teething problems but lots of people have been at the ready to help.
I do find it a bit difficult sometimes that you must add images to galleries first before you can use them in blogs etc but I think that is mostly just getting into a habit.
I have also been a bit disappointed with my mobile website. I particularly picked a template that was mobile friendly and it has had lots of issues. Again however people have been willing to help and some problems were fixed for me while some are still a work in progress. So far very happy and love the ease at which I can see site statistics.
Review by Bafford4 years ago
Brilliant! The course covered the basics so it helped with the overall importance of the web presence. The afternoon session was jam-packed with info and practical activity. Step-by-step progress was great so I could keep up easily while understanding.
The new changes made to the back-end with the templates make it super easy to create the professional, mobile friendly website with a great deal of ease. Thanks heaps!
Review by Snapuser4 years ago
I have been using FOTOMERCHANT for many years and my business work follow depends on this site. I sell directly to my customers with product produced through the FOTOMERCHANT. The ease of using to develop my site, I had my site up in 6 hour complete and if I had an issue the support team is quick and talks in lay mans term. I mentor a lot of Photographers, my number one on my check list is to get my mentorees on to FOTOMERCHANT.
Paul Francis CPP
Taylor Made Photographic Studios
Review by Ijal4 years ago
I trialed Fotomerchant as they have an Aussie presence which was lacking in the other two hosting providers I have used.
I found Fotomerchant to be a very easy and intuitive interface to use easy and quick to get up and running.
Has some great features and I do prefer the gallery style offerings to my previous site provider.
Reasonably priced and using print partners in Australia is bonus and supports Aussie companys.
Great site, easy to setup and manage, great features, good performance.
Review by Jennier4 years ago
I have been using fotomerchant for well over 3 years now for my website goodmorningsydney.com.au. The pricing is very competitive and the customer service is always great. It just makes it so easy to start selling your photos straight away.
Review by CusTommy4 years ago
I wanted to be able to build a site that I could build and customise to suit my business needs. Fotomerchant gave me this and opened my eyes to so much more I could do.
I love my clients can order prints from professional labs in Australia straight from the site has changed my business for the better. Having clients be able to do this is something I couldn't offer before from a site. My business has a whole new dynamic with this offering alone. If you want to use your own lab you can also do so. Fotomerchant allows you to build your site to suit your needs.
A real winning point for me was to have an Australian company offering everything I previously could only find on international sites. To find an Australian company that offers everything I had on my wish list and more is fantastic. Being able to contact real people in real time without waiting for international time zones helps me and my clients. Any questions I have are answered so quickly and the patience of the support team with my many queries has been wonderful.
The Fotomerchant team are constantly listening to their clients & ever evolving to build new offerings based on feedback. The team make you feel you are a person and not just a customer.
Would I recommend Fotomerchant? Absolutely!
Review by Rychi4 years ago
Fotomerchant has been the platform for ZenWave Gallery since we launched in 2012 (and for a good while before that), and they have supported us right from our initial email exchange.
The product offerings are of the highest quality and the website platform has gone from strength to strength with continuous improvements and feedback sought from customers. The engagement and support they have offered has always led me to think of them as partners as opposed to a supplier for our organisation.
I'd 100% recommend Fotomerchant to any photographers looking for an ecommerce and/or printing solution. I very much look forward to continuing working with them in the future.
Review by Miglee Aalborg4 years ago
I came across the fotomerchant crew at their baby summit stand. I was amazed by their product at first sight! I have since signed up for a website platform and it gets better from there. With minimal experience in creating websites and the rest of the technical stuff I found the product to be easy to use. The galleries are fantastic for client viewing, as well as the watermark tool.. Huge time saver! I am thoroughly enjoying the simplistic yet diverse features that fotomerchant have to offer and the caring service the team have to offer.
Thank you fotomerchant!
Review by Nabeeha4 years ago
My online galleries started life at print on demand sites and when I decided I wanted my own site to build my own brand, I researched a number of photography hosting platforms. They all had one thing in common. They were overseas based and some of them were quite expensive.
Then I found FOTOMERCHANT. Here was an Aussie company born and bred, with a small, dedicated, band of staff, offering direct fulfilment from Aussie printers, with a proven track record.
I signed on in 2014, just at the right time it turns out. I was immediately impressed with the prompt support, with most of my questions answered in hours not days. I was pleased with the simplicity of set up and the clean, functional designs.
This year FOTOMERCHANT launched Version 3 of their platform and took the designs to new levels and mobility. I love the new look to my whole site with the Tokyo template. Those huge background images, my images, just take my breath away.
My site looks so professional and yet personal. I have a great blogging platform that allows me direct links to my images for sale, in each and every post. I have unlimited storage and bandwidth, a virtual cloud backup for my files, and the choice of direct or self fulfilment products. I use both.
I can have unlimited pages and galleries, nest them, hide them, direct link them to other sites. The behind the scenes dashboard is fairly intuitive and easy to use. There are heaps of clear instructional videos and support is a chat away during business hours. I've easily set up my own domain name, Google analytics, Captcha, and Social Integration. Every time I log in, I can see at a glance my visitor stats, where they come from and how they got there.
Even better, the price is comparable and, in most cases, better, than any of the opposition when comparing features. Their strategic partnerships with well known print labs and other suppliers means peace of mind on the quality of the products I offer.
The support from the FOTOMERCHANT team continues to be superior, with prompt responses to my queries and tactful replies when I'm being just a little bit dense.
FOTOMERCHANT is in continual improvement and I'm always excited to see a new blog post from them with their next stage for our growth.
I'm an Aussie company and FOTOMERCHANT allows me to sell superior products, produced by fellow Aussie companies, while taking my work to the world. It's a win/win for me.
Review by Yo4 years ago
I met Derek and the boys at The Baby Summit (2015), it took him a while to convince me that I needed Fotomerchant in my life. But of course, he was RIGHT!!! Not only do you get a web host and a hoard of other awesome time saving features, but you also get a great, friendly and fun bunch of guys who are 110% committed to making sure you get the most out of their 'baby'. These boys know their stuff and it's easy to see why Fotomerchant is so successful, with them behind it! With new features being introduced constantly, an easy to use set up flow and private gallery based web shop for my clients, Fotomerchant is definitely going to be a game changer for my business. Thanks so much guys, I look forward to spending many years webbing together!
Review by Heyley4 years ago
Being a passionate (amateur) photographer I needed to find a website authoring solution and service provider that allowed me to easily build and manage a cost effective, visually inviting, commerce enabled and photo lab integrated web site. Fotomerchant is all of this and more. The site tools are easy to understand and use. However, and this is far more important, the support provided by the support team, all of the support team, is second to none. I cannot thank all of the support team enough. They exemplify the very best of on-line support practices. As a result I can spend more time making images rather than managing a website. And given personal experience with other website providers and solutions, I can say that Fotomerchant ranks at the top of the list for ease of development, ease of management, the capabilities of the site tools and systems, the uptime and performance experience and the wonderful support. Thank you
Review by Fatana4 years ago
Absolutely, loving fotomerchant. This is my first website and I can't be more happy with how it's all working out. The Themes are so user friendly. Derek and the Team are amazing with helping answer all of my many questions and there has been a lot. Poor Mike Cheng has been back and forth with my questions since day dot and he has been so beautiful with helping me set up and navigate my site when I've had a problem. There are so may tutorials to help you as well and these are great! I LOVE THEM.
Thank you so much and I will be highly recommending you to any photographer I know.
Review by DrewD4 years ago
For someone who is not tech savvy at all, the team make this experience exciting, fun and extremely easy. I am finally building the website I have always wanted. They are so easy to deal with and super fast at getting back to you on any questions you have.... just great! If you want to build a website that will actually work for your business and still be easy to set up and use, look no further!
Review by Kymba4 years ago
thank you to Derek, Steve, Gabs & DJ,
amazing people to work with and make you feel like you are so important. from just starting out and being bambozzled with information, they make it so easy and quick.
The very first week I had created my website, I had 3 bookings and those clients are now repeat customers.
I can't speak highly enough of the professionalism, and friendliness of a brilliant company.
From the bottom of my heart - I thank you ..
Review by Makhanjit4 years ago
Fotomerchant are the best company of its kind!
It's very simple to use yet incredibly in depth with what it offers photographers and studios in the way of functionality and customisation.
It's run by people who love what they do. They care about their customers needs and further testament to their passion they care about their customers experience.
Talented Aussies continually bringing amazing innovations for the non technical and for the tech geeks.
Keep up the great work Derek, Gabs, Steve and the rest of the fotomerchant crew :)
Review by Shervoneda4 years ago
I needed a new way to sell and organise my photographs online. I tried everything out there and it was all terrible. And then in 2009 I found Fotomerchant and i have not looked back since. Amazing customer service from real people in Australia, and every time I have made a suggestion they have taken the time to listen and even implement most of the ideas! I love the fact that they are a small local team in Australia. They have honestly made my business better and I could not be happier.
Review by VapeIT4 years ago
Since subscribing to Fotomerchant we have been very pleased with the service. Users seem to find it an easy site to navigate and purchase from. Selling photos isn't our core business however the ease of using Fotomerchant has allowed us to create an alternate source of income for a relatively low cost.
Review by Kwane Mallick4 years ago
I love fotomerchant! It makes it so much easier to control my workflow without stress. The site is so easy to navigate and I love the templates and the ability to create my website to suit my clients. The staff are lovely, anytime I've contacted them they have been very prompt in helping me out and very friendly. The prints I have purchased and sent to my clients are all very good quality and fast service. Having fotomerchant has made building my business a lot easier as I don't have to worry about website building, carts and all that fuss. It's all covered!
Review by Payor4 years ago
When I discovered Fotomerchant, I was not looking for a new website. I had one that I had made myself and that worked just fine! But then I started watching a demonstration of what Fotomerchant could offer me and I was instantly hooked. Fotomerchant has everything I need to make my "fine" website amazing! And they are adding new things to improve it all the time! However, as excited as I was about building my new website, I was worried about how time consuming and difficult it was going to be.....and I couldn't have been more wrong. ANY time I had a question or concern, the team at Fotomerchant have gone above and beyond to help me out. I have never experienced customer service like it from any business!! Setting up my new website has been easy, fun and a very exciting experience and I wouldn't hesitate to recommend this service to you. And that's even if you aren't looking for a new website! You won't be disappointed.
Review by Cerren4 years ago
I've used a few different online stores for my photos over the years and Fotomerchant is head and shoulders above the rest. The customer service is just amazing - every time I need assistance with the site they are able to talk me through it immediately. I highly recommend using these guys.
Review by Macbool Derrow4 years ago
I have been using Fotomerchant for a few years now. From the very beginning, I was really impressed with the level of customer service. Quick responses to questions and or troubleshooting. They are really good at listening to the customers feedback and requests as well. Fotomerchant has continued to provide an amazing service for my photography business and the staff are incredible to deal with and even quite witty! Thank you to everyone at Fotomerchant for having a true commitment to your loyal customers.