Critter Control of DFW are crooks. They come out tell you all this stuff is wrong and what they are gonna do to fix it. You pay the pricey amount they ask and when the technician comes out he knows nothing about the work that’s suppose to be done. We try calling Julian back and he acts like he doesn’t know who you are and no one from the company ever returns a phone call. Please call another company don’t use this one.
Review by IndieAve1 year ago
I have paid them a lot of money for the first time I had rats. Now I need to claim the warranty. I have called them several times that I have a major rat problem. They put me off several days before they can come. When someone came not enough was properly done to ward off rats. They put me on hold and not come back. BAD Service!
Review by Nera TresZero2 years ago
Great communication- quick and easy process! My wife is thrilled we don’t have rats anymore
Review by Mr Wilkes4 years ago
My home is a large older house which we acquired two years ago. The house had a serious problem with wasps both in and around the house.
CC responded with sound technical advice, and subsequently they sealed every nook and cranny on the exterior.
A year later there was still a little wasp activity and CC's expert came by three times, giving us advice on how to keep bees out of the chimneys and also recommended an additional treatment inside the attic, all of which was done at no charge.
Review by Boutillon4 years ago
We moved to The Woodlands in October of 2014. Shortly thereafter we heard noises in the walls and in the attic. Critter Control came out to do an inspection and give us our options. I was immediately impressed with the level of customer service. They did a thorough inspection, and then spent all the time necessary to go over their findings with me, walking me around the house and showing me issues. I then had them come out to solve our problems and we haven't heard a noise ever since. After the treatment, they showed me all of the holes they filled, vents and pipes they screened, and even concrete they added to seal up around the garage, etc. They went inch by inch around the entire house feeling around stone and along the foundation. I was impressed.
Also, their guarantee is fantastic! Given the services we've had performed, I now know that if we ever hear those noises again, or notice any other critter or pest issues, they will come out immediately to take care of it free of charge. That is exactly the kind of peace of mind I needed in our new, much more critter and pest invested, home town (we last lived in Colorado where the pests were not so big or bold).
I take recommendations seriously, and only refer people and services I have had excellent personal experience with. I have no reservations recommending Critter Control.
Review by Qunying SpeedArt4 years ago
We had squirrels and rats getting into our attic. Called Critter Control in Ft. Worth to take care of the problem. Two days later TWO crews showed up on time TOOK care of the problem. Started about 9am done by 2pm. Could not have ask for more professional courteous crew. I hope I never have to use them again but if I do I will call Critter Control. With a lifetime service guarantee I am covered anyway.
Review by Latchmere Pezet4 years ago
All work was professional and timely matter.
Review by Pinkfingerz4 years ago
I called Critter Control on January 19, 2015. I was able to get a appointment the next day for evaluation. When inspector arrived I showed him where both attics were thinking I had squirrels. After his inspection he called me up to the attic to show me what was going on. Not squirrels but RATS had invaded my home. Rat droppings and acorns all over.. I was so shocked and needed help. All I could do was asked when could we get started. The inspector was so nice and told me there was a several week wait list that they were so booked. I asked kindly could he please call and ask if there was any way a opening the next day . He kindly did and was told by some miracle a crew could come the next day.
Upon arrival they prepared my home for the evacuation of the rodents and insulation. All items in both attics were taken down for my inspection to see what was salvageable.all items to be disposed of where taken away by the crew that evening. The crew then proceeded to vacuum all insulation and rodents out my attics and bagged safely. When all clean a crew went up and sprayed disinfectant in both attics. After all that was completed I made the division to upgrade my insulation to a higher level and it sure has made a difference so for in the warmth of my home.
Durning the next 3 weeks inspection 3 more rats chewed into my outside wall upstairs and were trapped between floors. Critter control was able to re bait some traps and get them out. Re closed the damaged wall outside the house. As of today I am rar free..
Yes I would recommend Critter Control.
Review by Inconnue Caluducan4 years ago
In early December 2014 a raccoon invaded our attic. He stomped around quite loudly for two to three weeks before we decided he wasn't going to leave on his own. I saw Critter Control's advertisement in Angie's List magazine and decided to interview them.
First a salesman, Craig, visited and very clearly explained what the company could do to rid the attic of mice, rats, and the raccoon along with all their markings and potential diseases. Critter Control's full process was extensive: they decontaminated the attic with two agents - we had to leave the house for two hours while they fogged; then they used special safety vacuums to remove the old insulation. Next they blew in new treated insulation that will deter future creatures. The workers attended to potential entry spots on the roof, weep holes, and covered the roof vents with screens. Other workers made sure that damages caused by these visitors to our wiring and air ducts were adequately repaired. I think there were about eight or ten men working on this project. They worked co-operatively with one another. The work was done in one day. They were consciencous in covering up all our floor and furniture to avoid contamination and dust. Afterwards they reversed the process and did a very good job cleaning up.
Before leaving they set traps in case our guests returned. The company's warranty supervisor, Manuel, came out three separate weeks to check the traps for any evidence of new intruders.
One of the additional benefits of the work is that it carries a life-time warrantee which can be transferred to future owners.
All is well, and it was a joy to have this company and all their workers relieving us of this problem. They were honest, polite, responsible and took pride in both their company and their work. I highly recommend them without reservation
Review by Za4 years ago
Critter Control did an outstanding job getting rid of our critter problem. The crew lead (Ben I think) was very professional, polite, kept me informed about everything going on and obviously knew his job. I also like the follow up visits to check up on their work and the life time guarantee. Expensive but worth it knowing you won't have to pay for this ever again.
Review by Shunli4 years ago
I called Critter Control of Houston - West because I was sure I had squirrels in my attic. We could hear scratching and small animals running above us and I knew they could do a lot of damage up there. When Critter Control came out to inspect my house, he didn't find any evidence of squirrels, but found a major infestation of roof rats! He showed me many of the markers such as droppings, well traveled trails, obvious burrowing places in the insulation, etc. I was mortified, but after reading the online reviews, knew I was in good hands. All insulation was vacuumed out along with "everything else" after all affected areas were disinfected. On the outside of the house, any possible areas of entry were sealed off or material replaced. All vents were screened along with all weep holes in the brick exterior. They blew in eco-friendly cellulose insulation containing boric acid and repaired all damage caused by the infestation. I will never have to worry about any "critters" in this house again! All of the workers were extremely nice and professional. I feel that they went above and beyond the call of duty to make me a happy customer and I highly recommend this company.
Review by Seanr4 years ago
I recently had a rat remediation performed by Critter Control. Although the remediation required a full day, I found the techs to be very professional and very courteous toward me and respectful of my house and yard while they set up all the equipment necessary to perform the work. The existing attic insulation had to be removed, a fogging had to be performed to destroy all pheromones left by the rodents and new insulation had to be blown in. In addition, all openings had to be sealed. I am very pleased with the service.
Review by Yantis4 years ago
This is the 2nd time I've used Critter Control. The first time they came out to a house we were selling that had a few field mice get in. I had a great experience with them then.
This time we suspected squirrels were getting into our house because we heard noises in the attic and saw them on our roof frequently. Critter Control came out and inspected and found that we had a massive rat infestation in our attic. They had me come up to show me the signs and what they had done.
Because of how extensive it was they recommended a full remediation - removal of insulation (and anything with it), repairing of electrical lines they damaged, pumping a virucide in the attic and through our air ducts to disinfect and deodorize, putting new insulation with boric acid to kill insects and deter pests, and repairing all possible areas where pests could enter from the outside.
They were able to schedule us only a couple days later and nearly complete everything the same day (we had weather issues that prevented finishing that day). Since then we've had no issues and we found my wife and kids haven't had nearly as bad of allergy problems since the remediation. They also have a lifetime warranty on their service so long as you report things you find in a timely manner.
Review by Kayleeann5 years ago
Critter Control was very professional and did the job efficiently. They were clean and explained everything they did. The supervisor, Jayme, and his team was outstanding. I am very pleased with the job and I know they stand behind their work.
Review by Uraiwan Gabeler5 years ago
These guys are awesome, the crew boss explained each step before they started, and was available on site to answer question or concerns, they stayed 12 hours to get everything done right. They put everything back and even vacuumed before they left. Very respectful of our things & our home. I would highly recommend this company
Review by Kennyfoo Sophisticate5 years ago
I heard a squirrel scratching at the corner of my house one day then a week later there was a thumping in the attic. Oh no...I knew I needed help and ASAP. I have known of other pleased customers of Critter Control Houston so I gave them a call. The person on the phone was so polite and very understanding and set me up with a Trapper in a very timely manner. Soon there were several Critter Control specialist at my door to my rescue. They arrived and put on shoe covers before even entering my property which I so appreciated for I have just finished a total restoration of my home I purchased just last year. They immediately proceeded to thoroughly survey my complete attic. When they came down they wanted to go to their truck to clean up before we discussed my issue. Well to my horror and surprise like so many others on this site I had a problem greater than the squirrel I had infestation of rats as well. They were doing damage to the wiring and my brand new duct work I just had installed 10 months ago. The trapper took pictures and took me up the stairs to show me the tracks and droppings to verify what he was telling me. As anyone that has faced this I was shaken to my core and disgusted that this can happen to a home that is well cared for and maintained. Critter Control being the professionals they are saw immediately how they got in to find their "nesting place" and then they presented a choice of procedures to eradicate the problem. Which included for me sealing complete house and garage, disinfection,removal,cleaning, repairing damage and replacing contaminated insulation. By doing the process entitled the property to have a 100% lifetime guarantee of protection and service. This was set up to be done in a few days which for me and I am sure any of you...the sooner the better. A crew of courteous very skilled professionals arrived before 8 am the morning of the job and worked non-stop all day and into the evening in 100 degree weather in August in Houston so I can only imagine the temp in the attic that day. But the crew with the Supervisor who is onsite the whole time first protecting the property and answering any questions and explaining to me once again what they would be doing ...it all began. The Company is bonded and I felt my home was in the best of hands so I chose to leave for the day but the Supervisor called me off and on during the day keeping me informed on the process. I returned to my property when they were finishing and the Supervisor took me around the property showing me the extensive measures they used to seal every hole or gap from Chimney and Plumbing on the roof to the weep holes and dryer having now a rodent free lint exhaust. Then up in the attic to see all the new insulation and repairs completed.
Critter Control came often in the next 3 weeks to walk the attic to verify that all is well. Over those 3 weeks several of the original crew were the ones that came out to inspect which was wonderful. I felt I already knew them and more important they knew MY property and what was found and what was done to rectify the issue. Also it was nice to be able to ask any questions I had directly to the men that were on the front line so to speak.
I truly hope this never happens to anyone else for it is a shocking position to be faced with but please believe me if it does you want to be in the best hands possible and that is Critter Control. This is a company of highly trained professionals. Not only do they strive to give the best service available but every employee from the Owner...to the technicians..to the office administration show compassion and concern for the property owners as well as the property. Thank you Critter Control for a job well done and for taking care of me like family from start to finish.
Review by Lisamari5 years ago
From the first person I talked to over the phone to each person who came here do a hot, dirty job, they were all polite, courteous and self conscious about meeting my expectations. Ben came first on a Friday to find out what the problem was (a snake on the front porch on day and seeing a rat in the driveway that did not run away upon seeing me). He inspected the attic and found rat feces. Was told that rats burrow into insulation which can affect air conditioning eficiency. I also learned that the snake was probably following the scent of rats which they eat. On Monday, a team of workers, headed up by Jammy spent half a day cleaning out the house and garage attics, closing up every hole they found anywhere on the house to keep out 'varmits'. A scary piece of info was that they found snake eggs in the attic, too. I learned that the snake was following the scent of varmits, i.e. rats!!! But, now everything is secure and clean. The next day, a young man came out and sprinkled snake repellant all around the house. The next day, Ben came back to ensure I was satisfied. And, I most certainly am. Very good work from very nice gentlemen. Thanks, Critter Control for a job well done!
Review by Saril5 years ago
Service just done three days ago and I am very pleased. Technician that came to access my problem was professional and very thorough with her examination! From the attic, to the garage, to the full exterior of my home. Everything was explained in detail to me and pictures shown. The crew arrived promptly at the specified appointment day and time. Again the head crew man explained everything that they were going to do. Five hours later my critter problem was gone, new insulation, grates on my roof vents, holes sealed up with flashing, caulking, and a grate over my dryer vent. Yes it is not cheap, but no more critters, and no entry points for new ones to get in. Plus a lifetime warranty that is transferable with sale of my house. My neighbor got concerned and called another co to check his attic. I saw this man walking around my house so I went outside and asked if he needed something. What he said was "I am very impressed with the work that the company you used did". That pretty much says it all. Would I recommend Critter Control, absolutely!
Review by Gisella5 years ago
I liked the way the job was done. I especially liked the follow-up by an additional person to make sure the job was done correctly. The problems we were having with ants and roof rats seem to be solved. Someone did have to come back and treat again for the ants,
I did notice that caulking on a front gable is not complete. It looks like the ladder used was not tall enough.
Review by MaciejM5 years ago
I am so pleased with the "turn-key" service I received. I highly recommend Critter Control for excellent, thorough, professional service.
Review by Wakarun5 years ago
The team showed up on time and worked very professionally. The finished the job at the time that was said. Group leader was very thorough with his follow through. No other critter issues since then. Happy with their service!
Review by Durvesh Aldawoodyeh5 years ago
The team was on time and very thorough. They explained step by step what would happen throughout the day, which was greatly appreciated.
Review by Prithu5 years ago
We had rodents in our attic and hired Critter Control to take care of the problem. They used big vacuums to remove the rodents and old insulation, then secured outside access around our home, sanitized the attic and blew in new insulation. They also inspected our duct work and wiring and said it was in good shape. The crew arrived a bit late but they were professional and the work was done in one day as promised. It was very expensive! Our biggest complaint is their non existent follow-up service, which was part of the contract. The crew left several traps but no one ever came back to check them. I called multiple times but no one ever showed up. We eventually removed the empty traps ourselves and put them in a box in our garage.... where they are still sitting.
Review by Burga5 years ago
I enjoyed my experience with this company except, they couldn't get their appointment scheduling together. My first appointment wasn't even on the schedule. I wasted the whole day waiting on them. My re-appointment went off without a hitch. The day of the procedure was sketchy at best. I was called with a new time, they were a no show and he office didn't know anything about it. I was calle back with a new time. They showed up at the later end of the time spectrum. The worker didn't know about the new time change either. Other than the human misfortunes, everyone was considerate and very professional, explaining along the way.
Review by Hussingtree5 years ago
Critter Control responded and diagnosed the problem very quickly. They shuffled their schedule to accommodate mine and dispatched their crew out the next day. They kept me informed of their activities and performed exactly what they described to decontaminate my attic and blow in new insulation. At all times, the salesman and crew demonstrated their knowledge and provided consistent and thorough responses to my questions. I'm very satisfied with the work they performed, the precautions they took to protect my property and the professionalism exhibited throughout the process. I would strongly recommend Critter Control for any homeowner that is being harassed by varmints.