I also have talk to people there and they have been very helpful
I have broken 2 of my door window contact , the woman said she would replace them for free and never got them
Review by Eusto2 weeks ago
This is my second security system. Haven't installed it yet but looking forward to it being the same high quality I have grown to expect. Hope the app works well. Read reviews that were mixed. Time will tell.
Review by Vivsri2 weeks ago
Put in an order for a nice system for the house we are moving into. Weeks went by and the tracking they gave me never updated. Contacted them and found out the items I ordered were out of stock and they were waiting to receive more. They had sent me a tracking number weeks earlier, and did not ever email or contact me regarding a back order or stock issue. I was upset, and I voiced this. The timing was everything as the stock they were waiting on came in that very day, and I asked them to expedite the order, and received it just two days later.
Review by Rabiat1 month ago
This home security system gives me peace of mind without paying an arm and a leg. Very happy with my system I got. Would absolutely recommend to others!
Review by Qitong1 month ago
Usual great experience. Great products and support. Multiple products purchased over many years. Thanks.
Review by Heinder1 month ago
Remotes look great, programmed remote in the controller and it accepted the remote but does not arm or disarm system, have to contact fortress to see what else is needed to get to work as it didn't come with additional instructions.
Review by KalF1 month ago
Had to use the search to find the pet immune detector to purchase separate from the S6 package (I wanted to add a couple detectors), as it isn't listed on the accessory page for the S6 system. The my sight camera has no description on some of the listings (the listing on the S03 page does have a description).
Review by HarveyUser2 months ago
The ordering process went well and your site was easy to use:) However, when I looked at ordering a few extras, using a new order, I found the shipping cost to be way to high (Like almost $10.00 for a less than $10.00 order!) I sent you an email about this when I saw the cost, thinking I may have a shipping cost option that I was not aware of. I've deleted my order and will use another source for what I need (some batteries and some sticky tape).
Review by Alisandra Epworth2 months ago
Easy to find what I need on the web site. I have an older Fortress system at our house and bought the newest one for my daughter's house. Very happy with their products and service.
Review by Samindu2 months ago
Really great customer service. I happen to get Jessica this time around. Have had her help before. She is wonderful. Great product. Thank you !
Review by Nijma2 months ago
I bought the SO2 system quite a while ago, and worked when I needed it. Now with the virus going around I thought I would beef up the system incase things get really bad. I got switches really fast, but haven't installed them yet, I have to figure a way to match up with garage doors and frame. I think programming will be easy and I'll call if I have questions. I've always been happy with Fortress. The chat line was great before I bought switches.
Review by Blinicaz Lourds2 months ago
I have not installed the equipment yet, however, I contacted technical support several times before the purchase and they were very helpful and answered all of my questions. I have every belief that this system will fit our needs very well, and I already have plans to purchase three more systems, provided that the install, setup and configuration go well with the originally purchased system. Thank you.
Review by Levette Grodetskiy2 months ago
Fortress has been great for our auto shop, easy to use and have had no problems since we installed them in 2013. We are adding the cameras and I am sure they will be great to. Thanks, Mike
Review by Vercher Olej2 months ago
Website was easy to use. It reports that your cart, however, is infected with a virus that had to be isolated before I would continue with the transaction. Suggest you put some techs on that issue, ASAP.
Review by Octavian2 months ago
Had to wait a long time for this to come back in stock, since December 2019. Had multiple savings codes which did not work which would have saved 25%.
Review by Shellena2 months ago
I have the S02 at my Cottage , works well , Ordered the Pet Deluxe S03 wifi unit for Home . Looks like a Great Product . Great shopping experience !
Review by Corbie Mushobekebußmann3 months ago
It took three calls and 5 months to get this taken care of and I'm still not convinced that the Sim card works .
Review by Lovebed3 months ago
I don't like the S03 ,love my So2.My sister in law purchased the S03 because of my recommendation and did not work well.Sorry but I love my So2.
Review by Zakalin LaMoy3 months ago
The main panel of a s-6 Titan failed within 30 minutes of applying ac power. I called and spoke with a young lady who shipped a new panel that same day.
Review by Neilshearer Nivala3 months ago
The overall experience was tainted by being sent a SIM card that could not be activated three times. The initial customer service agent simply told me the card would not work and sent another. It turned out to be the same, no letter which is needed according to the activation page. I bought a third card and it came.with no letter as well.
When I finally contact customer service to demand a full refund I spoke with Jessica who was able to get the initial card manually activated. She was great.
Review by Mrs Savage Tk3 months ago
Not yet installed so I cannot comment on performance.
I was very pleased with speed of delivery and price for this product.
Review by NJTeddy3 months ago
I'm with you guys for almost 4 years now no complaints. Recently I have been experiencing trouble with the new S03 system it is being resolved currently. What happens is the panel stops interacting back key tones, door chimes, and even pressing buttons on the panel itself. I understand it's a technical issue and you guys always resolve with sending a new system and/or repairing which is currently being performed
Here's to more years of service!
Review by Fieber Gorlin3 months ago
Walked thru the process of activating sim card by Jack. He was very calm and thorough. I appreciated his expertise and patience.
Review by Malijo3 months ago
The website is easy to navigate. Purchased what was needed in just a couple minutes. It took longer to type this review.
Review by MarkusHolmRasmussen3 months ago
Great system for the price. Easy to install and perfect for the person who needs good features in a basic home security system that is not overkill.