Well I can honestly say Fortess went over and above what they should have and even came back the next day to change something. Excellent service and I would recommend to anyone!
Review by Norey Brejniak1 year ago
Poor support,. sales people are ineffective. Company do not stand by their system.
Review by Laa1 year ago
This is the absolute worst company to use!! We unfortunately had to use this company for our "smart home" features when we built. They came out, set it up and left didnt show us how to do anything, we hooked up att shortly after, the ethernet cable had to plug in the back of the wifi thing from att and now nothing works!!!!!!!!!!!!! I have called multiple times, spoken to multiple people i even called our builder, NOBODY will help us because it VOIDED warranty once somone else touched the wires. So if you have kids and they unplug it, your screwed. They wont even provide support over the phone they want labor of $95 an hour!!!!!! This company is a joke!!!!!!!!!!!!!
Review by Alicevn1 year ago
Had a rush job on, and called Fortress Security,at 08.00 and by 09.30 the job was done ! brilliant service, great staff
well done Fortress Security !
Review by Thabesh Mazidi3 years ago
Love the service and the state of the art cameras!
Review by SPattie Sebalau4 years ago
Excellent and durable products. Easy to work with and navigate through. Jerrod Smith was excellent to work with and provided detailed information.
Review by Oseias4 years ago
Fortress Security has been very responsive to our needs and helped us address weaknesses in our system without overselling components we didn't need. The TotalConnect2 system is a very nice interface for keeping track of the system. The loss-of-power notification was of use to us in the second week.
Review by Bafford Bannable4 years ago
A+++ customer service
Review by Nedi4 years ago
Sales was very knowledgeable about the product and the technician was very professional in the installation. I highly recommend the service.
Review by Iowa4 years ago
Everything from start to complete setup was easy.
Review by Shaili4 years ago
Technician was very diligent in completing his job. Thanks
Review by Prapasiri Cantero4 years ago
Service so far is good.
Review by JohnHunting4 years ago
From the time I first called and talked to Robert, everything happened just as we had discussed. The entire process was explained in detail and it happened. Greg, the installer, was knowledgeable and was able to answer all our questions. We are happy to be new customers.
Review by Ionko4 years ago
Fortress has the same or better features as ADT, and better than my current company, a small local. While my local company is less expensive,it does not offer the 4G and were not very responsive to my issues. Friendly staff and knowledgeable installer make this an easy choice.
Review by Brownee4 years ago
Robert was salesman and he did everything that he could to help me get my new security system. He did frequent follow up calls to make sure I had all of the information I needed to make a decision. He answered all of my questions and explained all of the terms to me and helped me the best he could as far as I know.The technician showed up to my home and installed my new security system did a good job his name was Jeff.
Review by Higs4 years ago
I contacted Fortress to install their system in my home that had a system that the prior owner had installed. I told them what I was looking for and they provided me with a quote over the phone which was exactly what I paid after it was installed. The ease of working with Fortress was a great experience, unlike another security company who couldn't provide a quote over the phone and had wanted to come out to evaluate the job.
Review by Customerness Sarene4 years ago
Review by NikiandDave4 years ago
I was pleased with the level of service we received from Fortress. The sales force and service installation technicians, who installed our security system were professional in their work ethic along with simple setup training for startup of the system. I would recommend them for your security system needs.
Review by Selatin4 years ago
Very professional and helpful staff. They came to reactivate our security system quickly and did a great job.
Review by Arunprasath4 years ago
This company got me set up with my security system. It was painless and quick and everyone I felt with was friendly and provided great customer service.
Review by DecG Martichuski4 years ago
Customer Service Rep Robert did a great job explaining the differences between their equipment and the competitors. They worked with me on the budget, that I had, to drive down the cost but still have great home security. So far I am very happy and pleased with all Fortress representatives. The technician Greg, was super prompt, they worked around my busy work schedule and were able to install all necessary equipment timely.
Review by Bachi Derrow4 years ago
showed up on time and did what they saud they would
Review by Nikone Pangallo4 years ago
I will never use anyone else!!! I used to work for a builder and Fortress was our security "trade" of choice!!! I see why now. I have dealt with them on a personal level multiple times and they take care of me!! My security is their first priority. Our technician was so professional and the ladies managing my account know what they are doing and how to make a customer happy!!! Thank you Fortress for taking care of my family!!!
Review by Clyton4 years ago
All went as expected. I have zero complaints.
Review by Vernetha Berkovich5 years ago
Robert Trahan is an asset to Fortress Security and represents the company well.
I spoke with several security companies concerning new service and I was rushed off the phone; that didn't happen with Fortress. Robert took the time to explain the different security plans and equipment that came with each package. Robert was very detailed.
I would recommend Fortress Security to friends and family.