Stayed in apartment but customer service was very poor quality and a lot of to improve. Customer service lie and it cost a service fee when calling to Forenom customer service number. There is no other way to contact them only email (that they doesn't read often or at least doesn't care to answer soon) and this customer number with a service fee. I got a little apartment that seem to be more like a dirty old hotel room with kitchen. Mirror had stains I had to clean the apartment even it was expensive stay. The apartment had old dirty furniture and dirty smelly carpets. Definitely not worth of the high price. When calling and trying to change to better apartment it was not possible. Customer service workers make all kind of lies that the whole building is full (they got many apartments and studios visible available online). It was a full lie and totally visible all are not full. It should be allowed to see the apartment before paying but nothing was possible after payment. Workers doesn't care to take responsibility to help guests if got problems and difficult to call their number always reserved and they service fee is running when calling. No free tea no free coffee heard before there was but not anymore. You must buy all coffee, spices all from stores. Next time will pick something else.
Review by Raihanah1 year ago
Stayed in Forenom Aparthotel in Kamppi, Helsinki, Finland for 4 nights and we found the experience very satisfying! We stayed for a holiday and for my partner to visit her family/friends who live in Helsinki. The pricing is very reasonable and would be good for both business trips or holidays as it's very peaceful if you also need to work or just relax! The security is very good for this hotel and everything is pin coded which in my opinion is much more secure! The rooms are good sized and have all basic needs covered including a kettle and microwave and fridge-freezer! It's a comfortable apartment and quite smart, neat apartment which is also located in a good area with shops, restaurants and other things nearby and not too far from the centre either. Its definitely worth booking for short or long stays!
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