We produced a draft specification and discussed it with the whole team at Fords when they came to inspect the flat we wished to completely refurbish. This was impressive as we had all the key players in one room discussing our project. We thought that the price was fair as we received two other quotes from competitors in the area. Fords gave us a firm completion date which they adhered to. The work was of high quality and this was down to the expertise of the following staff members: Dave Whelan, Darcy Alexander, Chris Pullman, Chris Newman, James, Ben, Julian, Mark, Ryan, and Eddie. We would definitely recommend FORDS.
Review by LWoods1 year ago
Have a great new kitchen thanks to fords. Darcy designed the kitchen to our specification and visited on several occasions to ensure that we were happy. Julian did a great job of fitting the kitchen and we are both thrilled with it. Many thanks to you all at Fords
Review by Ghanshym1 year ago
We are delighted with our new Quantum kitchen, designed by Darcy and supplied by Fords but privately installed. His attention to detail and sound advice on finishes and colour was second to none. Darcy conscientiously monitored the installation and was a great support and help as the works progressed and quickly overcame any minor queries that arose. Based on our experience we wouldn’t hesitate to use or recommend Fords in the future.
Jill & Peter Mison, Sidmouth.
Review by JoyDeen1 year ago
January/February 2018 : Two bathrooms refurbished and a new kitchen - cannot fault the service provided by Darcy designing and James fitting the new Quantum kitchen; then Julian for fitting the new bathrooms and Chris for the design brief. Ross did an excellent job too on all the electrics. All the work was completed to a high standard and on time, seamless coordination and communication on the part of the Fords team. I wouldn’t hesitate to recommend Fords to others, as that is how I found them in the first place, by recommendation.
Valerie L, Budleigh Salterton
Review by Franibelle2 years ago
Very nice people to do business with. The order was handled very efficiently and we were offered a number of dates when the heaters could be installed. The installers arrived promptly on the agreed date. They were very polite and efficient, cleaning up at each stage of the installation. The duration of work was as agreed and there were no nasty surprises.
Review by StoreFront2 years ago
Booked up Fords for a Gas landlord certificate on LPG boiler and to look at a fault on coal effect LPG burner. Chap turned up on time and had a look at the fire, the fault did seem to point towards a thermocouple fault which Fords had replaced a few years ago, so the chap said that he would order a new one and leave the landlord check until he came back in a couple of weeks with the part which was fine. He returned with the thermocouple and fitted it but the same fault was still there, he spent a bit of time cleaning the pilot assembly as the pilot light looked rather weak and obviously not enough flame to heat the thermocouple, but no joy with that. The next step would to be replacing the pilot assembly to which I said leave us to think about it for the time being. He then did the landlord check on the boiler and went on his way. Now I do understand that fault finding is not always straightforward but I received a bill for the whole job of £248.71 of which £192.47 was for the fire repair that was still not working, this included 2 hours labour on the fire. I did call and got the labour charge reduced to one hour which brought the cost down to £141.47 which was reflected the time spent more accurately. I now have to decide whether to carry on with the replacement pilot assembly and keep fingers crossed that will cure it, but of course with a second bill for that the total cost will no doubt hit £300 with no guarantee it will work, and if it does there will be another £86.40 for the landlord check on the fire. I have no complaints about the chap doing the job, he was pleasant and followed a programme of fault finding, I just think that sometimes when you get a job like this one that you have to be a bit more fair to the customer and not make the same charge as you would from a successful job compared to an unsuccessful job like mine.
I have have used Fords in the past and had no problems, not sure I will use them again though. I think 3* is pretty fair under the circumstances.
Review by SAikman2 years ago
just had our bathroom refurbished by fords have to say what a fabulous job Julian did for us so pleased.He arrived each day on time and left everything so tidy in the eve .
He was a pleasure to have as a workman so professional in his work .
Must also thank Alex for redesigning it for us .Once again thank you Fords Julian and Alex superb job throughly recommend you .
Carolyn Crawford Honiton
Review by Moumoun2 years ago
We have used a wide range of Fords products and services over the past two years. All the staff we have meet have been professional, polite and very knowledgable in the services they have provided.
Review by Dracos McQueling2 years ago
I was very disappointed by the poor service I received with regard to work on my bathroom, in fact I eventually asked another firm to do the work. I was surprised by this as when I needed a new boiler Fords could not have been more helpful, the work was of a high standard and the staff worked hard to minimise the disruption.
Review by Bigcmain2 years ago
Good service from helpful staff.
Review by PennyO2 years ago
Fords are good for Sidmouth and deserve to succeed.
Review by Frog2 years ago
I have used Fords on several occasions and always found them to be friendly and competent. I shall continue to use them whenever I need plumbing or electrical assistance.
Review by Anntonnette2 years ago
Their service has been excellent. The few times we have had to call them out for a problem covered under our gold service they have responded quickly and efficiently.
Review by Sajay2 years ago
Visited on Saturday morning to buy a few odds and ends from the trade counter. Knew that Tom and Steve don't work Saturdays so was prepared for possibility that would have to come back during week. Not so! Staff were very helpful and I got everything I needed.
Review by Nette Koulouridis2 years ago
I have used Fords for new kitchen, en-suite, shower room and cloakroom. I am very pleased with all rooms. Inevitably there were a few hiccups along the way but all issues were resolved quickly and amicably. All of the fitters and craftsmen were skilled, pleasant and trustworthy.
Review by Idealteal2 years ago
Helpful, prompt and thorough. Very professional.
Review by Violet2 years ago
Excellent advice and support
Review by JJAvery Hydroconquest2 years ago
Excellent courteous, prompt and totally dependable services.
Very competitive costings and account/s settlements.
Review by AnnaK Derrow2 years ago
Review by KatDLF2 years ago
Always helpful and efficient, a pleasure to do business with.
Review by Klayre2 years ago
The Guy we had James was multi talented made a good job of everything he did and asked questions if he wasn't sure exactly how we wanted something rather than just go ahead and do it. He made suggestions of how we could have things done, and worked really hard exceeding our expectations. He was respectful of our home and although we had a lot of things done he didn't forget a thing
Review by Kaylab Polacke2 years ago
It was only due a very professional and patient member of staff that my issues with Fords was resolved satisfactorily. I was very disappointed with the work but the staff with the exception of one were always polite and courteous. They were very busy and I think with hindsight the job should have been delayed to ensure continuity and then the problems may never have occurred.
Review by FreakFoLife Gabelman2 years ago
Easy to use website
Review by AnGo2 years ago
Excellent customer service throughout for installation of new boiler
Review by Topol2 years ago
Staff always turn up at the arranged time, generally do a good job and are always polite and friendly