I bought a spa with guarantee.
Unfortunately, they are absolutely not serious and do not even respond to emails requesting technical intervention.
Review by Bridgeport3 months ago
so happy with the customer service I received in advance from Esme when i was looking for a ceramic BBQ. Quick replies to my emails, knowledgable on the products and a very friendly greeting when i visited the amazing showroom!!!
Review by Jshgn4 months ago
Don is echt de beste.
Review by Aliassi Molseed6 months ago
The team at Fonteyn provided amazing support and helped me pick a great BBQ. Esme seems to be an expert with BBQ's and was able to answer all my questions. I will recommend Fonteyn to my friends.
Review by Ibzo Avakidou7 months ago
We ordered 2 beautiful white peacock chairs for our house. Order and payment was very uncomplicated. We received promptly a friendly email (from Angela J-G if I remember well) asking when it suits us best to receive the delivery. The transporter came in the announced time and took the carton boxes back with him as we asked for it. Super service !
We will surely order very soon other nice items for our house and garden: summer is coming !!!
Review by Bafford9 months ago
I enjoyed the entire experience at Fonteyn. I had many questions about an expensive bbq that were answered I an excellent way. The staff was very well educated on bbq. In the end Thijs and Bert were very helpful and helped me decide on which bbq was best for me.
Review by Latrisha1 year ago
I bought a lounge-set for almost 3000 euro. The shop is impressive and has an amazing selection.
I first got a seller who was really not interested in helping me: she was bored and yawning; basically she was more annoyed than happy to help me. She had no idea how to navigate their internal computer software. So, I decided to lign up again, to get a different person, She was super friendly, and helpful. I was really excited as she said if anything goes wrong after, they will be available for support for 5 years and give advice also after.
The story continues:
However, they cancelled my delivery date (I had to take a day off work), without (!!) informing me (although I had called them a few days before to confirm details). They said the address was unclear. So I had to take a 2nd day off. As you can imagine I have other things to do with my vacation days than waiting for deliveries that do not come.
Then the screws delivered with the bench were of not great quality and did not work well. I sent photos back to my salesperson and also said that the care products that were supposed to come with the lounge set were missing. We are now 5 emails and various phone calls later (original delivery date was August 7 and we are now in October!) and I still have not received the care products or feedback on my complained of the screws.
By now, the wood has changed color and I hope that without protecting the wood with the care products - it will not cause permanent damage on the lounge set.
I really hope that other experiences are better and that I was just unlucky.
Review by Bafford1 year ago
Goed product, goede after sales.
Review by Homera Maganda1 year ago
Good service, customer friendly staff!
We came for a consultation to their store. The store is big and if you consider to buy a house it is worth visiting.
Keep in mind that the waiting time might be very long, so first take a place in the line and then go for a tour to see the houses. We waited for 1.5 hours but meanwhile, tea and coffee were served and they had some fruits, snack, and books! :)
The house is already in our garden in Utrecht and it is beautiful and sturdy. Kris helped us throughout the montage procedure, kept a professional and customer-friendly image of Fonteyn and solved our problems and doubts right away.
Thank you Kris!
Review by Porchette2 years ago
We bought a Barrel sauna and Hydropool hot tub five years ago and after all that time we thoroughly enjoyed the luxury as well as became more health conscious and fit. After all those We must confess that we are not only happy but what an excellent service we got from gervin Hoogendijk of Fonteyn spas. We needed the right part for our sauna and we were struggling to get the right name and make because we had lost the paperwork and it was rubbed away from the product . So nice of gervin who wasted no time in finding out the right part and right make for our sauna. Gervin was so helpful in returning our emails with the right sense of knowledge of the product . We definitely will recommend this company to our family and friends and our huge social media . We also planning to buy all new spa and sauna and garden furniture from Fonteyn spas in near future . Gervin given us the level of service is definitely a sign of a good successful company .
Review by Odekunle2 years ago
Feedback in more detail:
I was generally very please with the services of Fonteyn. I purchased a Swimspa Aquatic 3.
Evaluations and purchase:
Initially I screened the internet on SwimSpas. Obviously, I found tons of details and information but limited amount of “physical” availability in show rooms. But Fonteyn Spa offered plenty of exhibition models in their show rooms as well as good information services. I arrived on a Saturday, which was obviously a busy day but the service was very good and detailed.
After all this live information, I stayed in email contact with the sales person (Sonny) from the shop to evaluate all framework issues. Besides the swimspa itself, we had to defined several details like delivery logistics, distance to street (crane selection and costs), model availability and delivery duration, color, insulation materials. All this was organized by Fonteyn and includes in an all-in-price.
Fonteyn delivered as planned. Everything was well organized and executed on time. The swimspa was installed in my garden by two Fonteyn employees, who also informed us on all necessary maintenance activities. The installation took half a day and included: placement on the foundation plot, electrical connections, check of all jets, cleaning, water filling (of the whirlpool side, the pool side took obviously a bit longer) as well first water treatment. On the first evening we could already enjoy the spa.
Another very important issue is the aftersales, especially in the first weeks after the installations. As the product documentation does not answer all questions, the local sales person took responsibility to answer all my questions and delivered small missing items promptly. Even now, 3 months after the installation, this person is still available to answer questions.
I am really still very excited of the swimspa – as well as my family. The summer was also very supportive so far but with the individually defined temperatures of pool and whirlpool, the outside temperature is not a primary issue anymore. The pool-jets are strong enough for breaststroke swimming as well as freestyle. Only the visibility, when using all four jets is limited due to the bubbles in the water.
All in all, I would buy again at Fonteyn.
Review by Sloan Phillips Gbaya3 years ago
The quality is excellent, the staff at Fonteyn very helpful and friendly. Interflex deliveryman very helpful. Five star service and product.
Review by Adwords Wågström4 years ago
I am from Ireland and moved to the Netherlands recently and bought a house, not speaking the language yet it was great to get the support from Thom and Fonteyn in buying a new Tuinhuis :-). They were extremely friendly, supportive and informative.
I will be back soon to buy the rest of the summer garden furniture!!
Fonteyn Outdoor Living Mall is rated 5.0 based on
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