Phone just stopped working one day unexpectedly, never dropped or treated badly. Sent the phone back to Fonis in the UK and they signed for it. 3 weeks now with no responce after multiple emails, phone line is always also out of service! Have these guys gone out of buisiness? THEY HAVE MY PHONE!
Review by Crestwell3 years ago
I won't bore you all with the details but needless to say I've had a similar experience regarding a faulty phone as the previous reviewers. My device has now been at the Fonis service centre for nearly 3 months and it's virtually impossible to get any kind coherent response from anyone at this company.
Do I expect to see my phone again?...No!
Do I expect to find it easy to get a refund?...No!
Would I use this company again?...No!
Would I recommend this company to anyone?...No!
Review by Teneshia Ferritto3 years ago
the worst online shopping experience i ever had, placed an order got cancelled automatically and they did send me confirmation message from their website but now status is cancelled. NOT RECOMMENDED AT ALL PLEASE AVOID FONIS.COM ITS A SCAM!!!!
Review by Grampstoo3 years ago
When I bought my phone from Fonis, everything went well and got it on time.
However I have owned the phone less than a year and noticed one day that my phone did not start charging and soon the battery ran out and I was not able to use it any longer so I decided to send it to their offices here in the UK.
I got some replies and they said they will need to send it to Dubai to have it checked by their service team and that might take a couple of weeks.
After the latest reply I have not heard of anything (3 weeks ago), even that I have sent previous emails, Now it seems to be that their website is down, not sure if it will ever be back again?? Not happy at all. I am still waiting for my reply. I didn't get a phone number but managed to google it, have to try tomorrow to call them (I wonder if anyone will answer..).
Not a good experience at all.
Review by Gaolga3 years ago
2nd time Iv`e bought a phone from Fonis , never had a problem, very good communication and very fast delivery. If item not in stock they contact You within 24hrs . Will use them again definitely
Review by ChunkyChink Koszela3 years ago
Ordered a Note 5 to the UK, arrived really fast without any extra charges. Perfect as expected. I'd recommend.
Review by Mehis Eissner3 years ago
Considering your buying a Phone from a Dubai, there are some obvious disadvantages, like having to send your phone back when it gets broken. This being said, the customer service is amazing, the delivery is super fast and such good value for money!
Review by Inter Weisswasser3 years ago
ordered note 5 needed it to work on 02 and 4g wasn't sure what model they recommended 920cd..arrived in 2 days works mint well chuffed best phone on the market right now and at a great price..added benefit of having 4gb of ram on this model and duel sim..will only be 3gb of ram when uk model comes out...best xmas pressie ever
Review by Gefte3 years ago
Very impressed with the service. I Would definitely use it again. Quick dispatch. Thanks
Review by Shawty Pecarovich3 years ago
Satisfied, fast delivery,will buy again.
Review by WhiteWolf Pinkaz3 years ago
Very satisfyied bout the product I've purchased
Review by Frezzzek3 years ago
The sales side of things was fine, ordered the phone and it arrived as expected. However my phone developed a fault and was continuously restarting. At first they were helpful, I sent the phone back and they sent it to the service centre. That was 3 months ago since then I've only had sparse updates. First they were waiting for a new part but was told it would be despatched to me within the week. 3 weeks past with no update so I to chase them and was told that they would be shipping it "either Thursday or Saturday". Saturday passed then I was told that the device was no longer repairable and they would have to replace it but the manager who approves replacements was away until the 16th of Jan. It's the 31st of Jan today and I've still got no response from them.
I've never experienced such poor after sales support. At a minimum a professional company can't sort things out within a week or two they will offer you a replacement or a refund. These days most companies will just send you a replacement for faulty goods.
I now regret not trying to send it directly to the manufacturer as I'd probably have a working phone by now. If there are other Fonis customers out there I'd recommend you send your broken phone back to whoever made it rather than these guys.
Review by Santoshkumar3 years ago
Great Web for Great prices.. But The Problem is i didn't Receive the Warranty Card in box..
i used to Shop from Offerbank.com which is now fonis.com and many time i have same Issue...
Review by CChilds Ianne3 years ago
Despite ordering on the weekend and expecting the delivery on wednesday, the delivery came a day early and the process has been smooth and easy.
Will definitely recommend.
Review by Jourdan3 years ago
The price of the phone was very good, super costumer service. I am happy and feeling lucky :)
Review by Dauseth4 years ago
Was sceptical about buying from this company as they had the cheapest prices. However I thought I would give it a try and I am very glad I did. Website was great, delivery was quick and phone works perfectly. Only slight problem was that it was not a UK model and came with a two pin plug but they do give you a travel adapter for this. I will be purchasing from them again!
Review by CardsDirect4 years ago
I ordered Samsung phone ..the delivery was gud n fast and d product was also gud ...will definitely shop from here again in future
Review by Lillystone4 years ago
Very good service.
Very short delivery time.
Phone works perfect.
Review by KPete4 years ago
The item we bought arrived fairly quickly, however the phone wasn't very well packaged. It was thrown in a jiffy bag with the charger and sent out without any other protection. Overall, a reasonably good buying experience, however the packaging does make me concerned.
Review by Abdy4 years ago
Thank you very much Fonis! I ordered a HTC Desire Eye in blue and he delivery was very fast, it took 3 days as mentioned. The phone was brand new and everything seems to be working fine 😄.
Review by Bafford4 years ago
Best price, fast delivery, will buy again. Thanks
Review by MalCyanide Sulowska4 years ago
Quick service great prices and brilliant product well happy with my purchase
Review by TheFuzz Derrow4 years ago
I just recently bought the Gold/Platinum S6 64Gb for my wife and she loves it to bits, maybe too much. "Where's my tea woman?"
Anyways I have to say at first I was a bit sceptical about ordering from Fonis but, after reading a few reviews i gave it a shot to see how true they are to their word and now as you can tell, I'm very pleased with how smoothly the transaction went and how fast it got delievered, very happy overall. "Except she forgot my biscuits"
Oh well my wife is over the moon with it and can't seem to get off it but, now i feel all alone and cold, so to cheer myself up Fonis i say this, "I'll Be Back", after next months pay, so be sure to have a Galaxy S6 128GB in black sapphire in stock ready for me. I need "My Precious" too.
Review by Urmila4 years ago
Happy with my purchase
was able to track delivery once in system and the price is really good.Cheaper for me to buy phone and get monthly sim contract using them
Review by Ponpathirkottam4 years ago
My Galaxy A5 phone arrived on schedule and fire up first time. The price was the best for this phone that I could find and delivery was free. I am very happy with the transaction.