I approached Fonetec to make some custom cables for me. I dealt with Mario who was professional and polite however the quality of the work was very poor. The cables were technically ok but not to the specific standards I set out at the beginning. Soldering was average at best and many parts were not tinned properly resulting in frayed strands. I provided Fonetec with the proprietary connectors, prepared cables, a sample cable which they destroyed by accident and very clear instructions including images of how the final product has to look. Overall this was a massive waste of time resulting in more work for me.
Review by Carnesville Sacha11 months ago
I have used Fonetec Ltd. twice now. Back in November and again this week.
On both occasions, their customer service was exemplary, as was their integrity. My phone was ready when they said it would be and they have taken my daughters completely smashed up iPhone 5SE and economically returned it to me looking virtually brand new.
Review by Kasidee Abdulmagid11 months ago
Really great service had my sons nintendo switch fixed Speedy service my son was a very happy boy on Christmas Day Reasonable cost Defo will use this company for all my repairs Thanks guys x
Review by Leandr1 year ago
This company is a scam. We had the EXACT same thing happen to us on as the other reviewer (Alex Loughlin).
When you get your phone repaired by these guys, just remember that the parts they are using have been robbed from small businesses.
We will be contacting the police and taking these con artists to court.
Review by Caithlyn1 year ago
I work across the way from Fonetec so always pop in to see Mario and Roland usually for a chat and to get our work phones repaired when they are returned to us, always very polite and a top quality of work is always met. Definitely recommend
Review by Bafford1 year ago
On the 9th of May 2018 Fonetec Communications bought a thoroughly tested and fully functional iPhone 6 from our store. They claimed it arrived dead. Strange that when we checked to see if the phone had an active iCloud account it did. This means our phone had been set up contrary to what Fontec claimed. Fonetec returned a different dead iPhone 6 and opened a case to force a £139.95 refund.
I expect Fonetec did this to replace a repair they messed up. If you have a phone with IMEI 359298064254748 I would take it back to Fonetec ASAP as we are about to blacklist the handset so it will fail CheckMend and will be hard to sell on.
Fonetec can contact us and once this issue is resolved we will remove our negative reviews.
UPDATE: Fonetec are willing to report this review to TrustPilot in an effort to get it removed and protect their reputation, but they are unwilling to engage with us to resolve this amicably. We are therefore in the process of taking them to a small claims court.
Review by MaryKitten Tahboub1 year ago
Fonetec stole our iPhone 6 and used it to replace a botched repair. On the 9th of May 2018 Fonetec Communications bought a thoroughly tested and fully functional iPhone 6 from our store. They claimed it arrived dead. Strange that when we checked to see if the phone had an active iCloud account it did (see image). This means our phone had been set up and Fonetec was lying. Fonetec returned a different dead iPhone 6 and scammed us out of £139.95. I expect Fonetec did this to replace a botched repair. If you have a phone with IMEI 359298064254748 I would take it back to Fonetec ASAP as we are about to blacklist the handset so it will fail CheckMend and will be hard to sell on. Fonetec can contact us and once this issue is resolved we will remove our negative reviews.
Review by Norna3 years ago
Very friendly and prompt service at a reasonable cost.
I would recommend them to anyone.
Review by Tiaunda Baska4 years ago
Mario and Roland were both great and I felt that at all points they knew their product and practiced their industry professionally. Very personal service, never felt like they didn't have time for me be that in person or on the phone and my phone is now working as it should be, for a reasonable price and I trust their skill and knowledge.
Review by Timmytrumpet4 years ago
Cannot fault this service. Fonetec were recommended by a local PC shop repairers who couldn't deal with this problem. Fonetec confidently suggested they could help and they certainly did. A 24 hour turnaround and absolutely wonderful customer service. Mario was so helpful.
Review by Spotts4 years ago
Will use again
Review by Petatron4 years ago
Did a great job, had my phone back within a few hours,
Review by DianneBatten4 years ago
Couldn't be happier with the service provided.
Review by Hermela4 years ago
Very speedy and good customer service at a reasonable price too. Would highly recommend.
Review by Løg4 years ago
Really friendly and helpful and willing to go the extra mile for me. Thanks
Review by Jenith4 years ago
Fantastic, reliable & quick service. I would highly recommend Fonetec Limited to everyone. Thank you Mario for all your help.
Review by Koloss4 years ago
Their pricing is reasonable, they completed the job within the exact time frame they told me, the results were great along with long warranty. I'm glad I used their service!
Review by Saragrace4 years ago
I was recommended to Fonetec by another company and will certainly pass on their details to anyone with gadget problems. Within 2 days my iPad was brought back to life as good as new. I was contacted before any work was done to give me a price. Excellent service all round, very happy.
Review by Khyaati4 years ago
I was recommend by a local Apple shop and was very pleased with the cost of repairs and the way what was needed was explained.
Also the fact they give 12 months gtee on their work
Would highly recommend them
Review by Ilyad4 years ago
Took an iPhone 4s in that had water damage to the charger. The guys had it no longer and than 2 hours. Had it fixed and fully functional again for such a good price I couldn't believe it was so cheap. Would recommend anyone!!!
Review by Mozak Derrow4 years ago
My LG G3 phone was completed non responsive and deemed replacing (hard bricked). I was given a reasonable quote from Fonetec for the repair and was kept informed throughout the repair process. Now my phone is back in my possession and working perfectly again.
Review by Hodsonjosh4 years ago
Really glad i chose fonetec. Great service and very quick. Hopefully i wont need their services again but if i do, ill be going straight to them.
Review by Sagunto4 years ago
Mario is a star. All puns intended. Handled my issue from start to finish with impeccable professionalism. Cannot recommend highly enough.
Review by Kayle4 years ago
From the instance of initial contact to completion of the repair of my ASUS Tablet, Mario offered outstanding service and assistance. Polite, professional and informative, what more could you ask? (Although I spent a considerable amount of time with Mario, (which I hope didn't get him into any trouble,) his customer service skills were outstandingly keeping me up-to-date with repair progress throughout. I would certainly deal with Mario and Fonetec again!
Review by Orekoya4 years ago
I've used Fonetec a number of times now and always been extremely happy with the service provided. Friendly staff, quick turnaround and great quality of work.