Offered me money for non-working iphone & confirmed by email, then changed offer to £0 because phone wasn’t working - which they had already confirmed! Extremely slow to reply to emails.
Ok - fair deal to Fonebank, they got in touch at last, agreed that the T&Cs on their mobile site were not clear, and agreed to honour their original offer.
You can tell how good a company are by how they respond when things go wrong - they have done the right thing.
Review by JonK1 month ago
Great honest service. I was given the price that I was quoted. Cheque was posted very quickly
Review by Wskegrl1 month ago
It was a well set up site and phone sent off to be recycled safely and securely. Fingers crossed!
Review by Karenas1 month ago
Ive used Fonebank quite a few times now. Very clear instructions on the process to follow. Good communication and most of all prompt payment. Will use again.
Review by CrisKolkman1 month ago
I have used fonebank many times and they always process and pay speedily.
They always seem to offer the best price for phones and are an excellent company to deal with, I would recommend them and will use again in the future.
Review by Gierdien1 month ago
Very good service from start to finish
Review by Molham Beuman1 month ago
Highly recommend thanks
Review by Betoulle1 month ago
I recently sent my iPhone X to Fonebank and within a few days I had £310 in my account...Vodafone only offered me £100 when I went into one of their stores! They even refunded the amount I paid for special delivery because they hadn’t updated the status on my account on their website within 24 hours and I hadn’t even complained! Absolutely outstanding customer service...cannot recommend this company enough. I will be using them again!
Review by Zé1 month ago
Amazing, exactly what you would want from this service. I sent the phone late as my new phone was delayed but fonebank kept to their promised value. I've heard stories of companies getting your phone then offering you less then they quoted but this didn't happen. I really can't recommend them enough.
Review by Keenwalker1 month ago
A great place to recycle old phones. Some cash to be earnt also.
Review by IAdam Duchen1 month ago
Easy to deal with and rapid payment for an unfashionable model
Review by RockyV Hunsur1 month ago
Excellent first-class service phoned up to get a good deal more than happy to help pay very quickly i can’t recommend it enough thanks
Review by Decoding1 month ago
The information on the site guiding us to rate the quality of our unit is not aligned with what was actually used once they receive the phone and the guidance was poor here too. Inevitably this leads to a lesser settlement being made and no recourse. This is coupled with the fact that they are setting expectations higher than competitors to achieve the footfall. I was underwhelmed by this service and outcome.
Review by Tienka1 month ago
All happened, as described. I have no complaints!
Review by Housten1 month ago
First-time user. Really easy to find out how much unwanted phones are worth (even really old ones!) and clear instructions on how to register them for sale. Easy to download postage paid labels and clear instructions on how to package and post your phones. Prompt response when phones are received and payment was paid into bank account quickly.
Great service - would highly recommend.
Review by Ritma Checkling2 months ago
Very pleased. Dropped phone off on the Friday and money was transferred by Monday with no hassle. Have used before and will use again.
Review by Tesswell2 months ago
All very easy, disposed of an old phone at no cost to me and the proceeds went to charity.
Review by Hogai2 months ago
No problems, straight forward and glad for the generous cash-back. Highly recommend.
Review by ArniLynne2 months ago
Very few were willing to buy our phones. Fonebank not only bought them but paid the full amount very quickly.
Review by Meaggan Kranner2 months ago
Fair price offered, much more than all other companies. Quick response on receiving the phone. Check arrived within a few days.
Review by JohnPyle2 months ago
Fast and efficient service . Including payments and testing the devices
Review by Glozz2 months ago
Great customer service, my phone was stolen in transit between Ireland and the UK. However the customer service team still issued my payment in spite of this. Very pleased with how they handled my transaction and the sale/ Very efficient and clear communication on their website and via phone!
Review by Diamondprincress Rosentaub2 months ago
Easy transaction, but I only donated two old low value phones for which Fonebank donated £1.10 to Oxfam. So I wasn't too worried about it all.
Review by Detty2 months ago
No issues with price, postage or payment. Recommended.
Review by Arianthi2 months ago
Fonebank quoted a price they would give for my old Sony mobile. This was in great condition , but I first tried the better- known Matzuma company who replied that this model was not being accepted any more.
I was delighted to get £15 back from Fonebank. A paid postage label is provided and remuneration by cheque arrived within days.
I can highly recommend this company