Horrible horrible! My sister took my race wheels to Folsom Bike. They had difficulty figuring out how to switch them and then when taking them back to exchange them out completely messed up the cassettes. Gave me a completely wrong, old, stripped cassette. Had to buy another one. Never never take your bike to them for anything unless you want to have to buy everything again!
Review by Bafford10 months ago
Great crew. Thank you
Review by Ylone10 months ago
Always excellent customer service and very friendly, helpful, employees.
Review by Micheii Quilici10 months ago
Great experience and customer service. No pressure, knowledgeable and take time.
Review by Jeyapaul10 months ago
Very pleasant helpful and knowledgeable
Review by Rhodaliza10 months ago
Bike service could not set the bead on my tire, they told me my rim was scuffed and that was why it wouldn’t take ...they went on to say I needed a new rim ?? I told the service guy I was trying to save time by having them put my tubes in, and that now I will have to go home and finish the job. I paid $10 for labor per tire + $8 per tire got tubes... $36 dollars plus tax. I waited for 25 minutes for two tubes install, and they still didn’t do it right. I left dissatisfied and went home to set the bead in 5 minutes with soapy water and hi pressure on my pump. The service clerk had explained that his pressure hose only goes to 80 psi. When I checked the tire pressure before pumping it was at 55psi...??? I pumped it up to 67 psi or so maybe 70 and the tire set. I called to talk with the Mgr (nice guy) who apologized and was going to credit my account for labor. I haven’t seen any credit to just account yet? Not sure I will come back. The lie about the rim, and the untruth was what ticked me off. I typically never get upset or write these reviews, but it needs to be shared. Thank you.
Review by Solve10 months ago
Saw something online and able to order in store and pick up. Good shipping time and notified me promptly when it was in.
Review by Chonmajed Laurenco10 months ago
I rented a bike from Folsom Bikes and was extremely pleased with the bike and the service. I reserved online and the exact bike was ready when I arrived. The staff was knowledgeable and oriented me to the area. It was an easy return a couple days later. I even had time to grab a quick bite from their attached cafe which was a nice surprise! I will rent again when I’m in town. Thank you!
Review by Davers10 months ago
When purchasing a bike, It is so nice to walk into a bike shop and know that you are going to get great advice and recommendations. These are experts that enjoy what they do and provide advice from experience. I hit the trail the first day I purchased my bike and I could not be happier. Thanks!
Review by PotPot Krivosik10 months ago
Exceptional service and expertise! My hubby loves his new bike
Review by SchafferPhotography11 months ago
I'd like to thank Scott, Patrick and Delaney for their help with the purchase of my new Trek Roscoe 8. It really turned out to be the best choice for me amongst allot of competition. I would recommend them for their knowledge, enthusiasm for biking and just having a good time with people who are excited about a new bike.
Thanks again guys!
Review by Kochenna11 months ago
Enjoy everything about this shop from the sales, service and adjoining coffee shop. It's a great place to help out a beginner from supplies, bikes, service and support. Shopped many places and even had places that said only customers got to test ride bikes to another than wouldn't unlock the bikes for a closer look. Let's just say they went over the top to let me test ride several bikes, help me finish my selection process to loaning a bike when my ordered bike was taking too long. The service is above and beyond.
Review by Shawnyell11 months ago
Bought a bike for my son. I don’t mind paying a little more for quality and service. You get both here
Review by Mattii Geime11 months ago
Great service. In the future I would like to know up front some labor costs. 15 for bar tape install and 50 to update my di2 firmware. All good and would just like to know up front.
Review by Wyvern11 months ago
Made an appointment to get my bike tuned. When I showed up I was warmly greeted and my bake was given excellent care. I was thrilled with how quickly and efficiently the whole process went. Thanks Guys!!!
Review by Srijita11 months ago
Always get the best services at Folsom Bike!
Review by ElaineBE11 months ago
very good service
Review by Mark Blake11 months ago
We bought 2 Trex bikes here a few years ago and now we've bought 2Trex ebikes. The Staff know bikes and they are courteous and helpful when I have a question or repair but let me look when I just want to wander around on my own. There's just too many ebikes to chose from so we went with the brand and the shop we trust! So far, so happy!
Review by CCarr11 months ago
Great experience and no pressure to buy. Test rode two bikes and ordered the one I wanted. Was in my possession in less than a week assembled and ready to ride. Delaney, the sales person who assisted me was awesome; low key, accommodating and knowledable. Overall a great experience.
Review by Guitarmad Chegra11 months ago
Great Service - The rental bikes could be in slightly better condition thou. ;)
Review by Noelyn CherylB11 months ago
Awesome service, nice crew.
Review by Lavonia11 months ago
Helpful staff. Great product. Knowledgeable.
Review by Ramandeep Weldargay1 year ago
Very friendly and knowledgable...great prices as well!