Folksam Reviews

At this rate I will probably die before I actually get someone at Folksam who can help me with this....

I applied for life insurance online. The form stopped me and said I needed to call in so I called in and they said I should apply online so I went back and this time it continued. After completing, if you want to choose someone specific to receive money if you were to die, you need to fill in another form....

I asked on chat for the form in english, I didn't get a reply for a while so I carried on with my work but when I returned they closed the chat....

I tried again on chat and they said they would need to post this (this is 2020...?) so I waited, but nothing came...

I contacted on chat again and they asked me for my address again and I waited.... it came in Swedish....

I contacted on chat again and they asked me for my address again, I waited, but nothing came....

I contacted on chat again and they said I need to call them instead to order the form now as they can't order on chat (this time?). So I call in and they tell me the form is not available in english, and that is that....

I said what is a customer to do now? He said well you can try to translate it. I paused and he continued then to say actually we can support you when you have the form, I said actually I have it right here good to go so he forwarded me to another person who would help with this and while I waited, the phone was hung up.

Still as of today.... I haven't been able to change this. At this rate I will probably die before I get to change this....

Satisfied and good service.

Bra Service!

Bra service!

English. I have everything insured with Folksam,2 Houses ,2 cars, Boat, 2 trailers, however when i wanted to insure à new husbil the price was extremley high, i was told that if i was à new customer i could have à better price ! I would suggest that you look after your existing customers and not only do special delas for new one. I Will be checking with other companies before renewing any policies.
I did however have to make a claim relating to à Burst water valve which Caused some water damage, and that was handled extremley well by those involved in Darlana .

Tack! Tack! Tack!

Nice Nice Nice 👍

Bra service.

Man får bra support

Nöjd inga problem

God service.

Best i Sverige

Bra information

Super service

mycket bra, bra service
very good company, prompt dealing with claims

Best and i like

The coverage offered by Folksam's car insurance is extensive and has proven to deliver as promised without too much hassle. However there is room for improvement:-
1. The time it takes for Folksam to answer the phone in customer service is far too long.
2. Some customer service staff are unpleasant and unhelpful.
3. The number of approved garages that Folksam has on its list to a) take a broken down car to and b) to hire a car from are too few. Sometimes they are up to 100kms away from breakdown point.

On the whole though I am happy with Folksam.

Ok bra service!

Just nu är ni det dyraste alternativet för mig.

Never happened so far to claim a damage and see the response and services in that context, but , in general, very satisfied with other matters like, prices, discounts, responsiveness, and so on.

Very good service

Bra personal

Bra och fin service

Super service

The best insurance in all matters!!!!!