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Review by Alex Kimberley5 months ago
At this rate I will probably die before I actually get someone at Folksam who can help me with this....
I applied for life insurance online. The form stopped me and said I needed to call in so I called in and they said I should apply online so I went back and this time it continued. After completing, if you want to choose someone specific to receive money if you were to die, you need to fill in another form....
I asked on chat for the form in english, I didn't get a reply for a while so I carried on with my work but when I returned they closed the chat....
I tried again on chat and they said they would need to post this (this is 2020...?) so I waited, but nothing came...
I contacted on chat again and they asked me for my address again and I waited.... it came in Swedish....
I contacted on chat again and they asked me for my address again, I waited, but nothing came....
I contacted on chat again and they said I need to call them instead to order the form now as they can't order on chat (this time?). So I call in and they tell me the form is not available in english, and that is that....
I said what is a customer to do now? He said well you can try to translate it. I paused and he continued then to say actually we can support you when you have the form, I said actually I have it right here good to go so he forwarded me to another person who would help with this and while I waited, the phone was hung up.
Still as of today.... I haven't been able to change this. At this rate I will probably die before I get to change this....
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Review by Dagfinn Einar Stoa5 months ago
Satisfied and good service.
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Review by JÖRGEN SCHILL LARSSON6 months ago
Bra Service!
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Review by Petri Myllykoski6 months ago
Bra service!
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Review by Andrew Schmidt7 months ago
English. I have everything insured with Folksam,2 Houses ,2 cars, Boat, 2 trailers, however when i wanted to insure à new husbil the price was extremley high, i was told that if i was à new customer i could have à better price ! I would suggest that you look after your existing customers and not only do special delas for new one. I Will be checking with other companies before renewing any policies.
I did however have to make a claim relating to à Burst water valve which Caused some water damage, and that was handled extremley well by those involved in Darlana .
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Review by Mohammad Mohammadpour8 months ago
Tack! Tack! Tack!
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Review by Esko i Skogen8 months ago
Nice Nice Nice 👍
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Review by Mehari8 months ago
Bra service.
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Review by Ove Andersson8 months ago
Man får bra support
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Review by Ingrid Karlsson8 months ago
Nöjd inga problem
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Review by Karin Staaf8 months ago
God service.
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Review by Amir Dizdar8 months ago
Best i Sverige
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Review by Björn Vilhelm West8 months ago
Bra information
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Review by Maria Selggren8 months ago
Super service
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Review by christine8 months ago
mycket bra, bra service
very good company, prompt dealing with claims
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Review by Hasan Tarkmani8 months ago
Best and i like
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Review by NickJT8 months ago
The coverage offered by Folksam's car insurance is extensive and has proven to deliver as promised without too much hassle. However there is room for improvement:-
1. The time it takes for Folksam to answer the phone in customer service is far too long.
2. Some customer service staff are unpleasant and unhelpful.
3. The number of approved garages that Folksam has on its list to a) take a broken down car to and b) to hire a car from are too few. Sometimes they are up to 100kms away from breakdown point.
On the whole though I am happy with Folksam.
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Review by KENNETH HOLMBERG8 months ago
Ok bra service!
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Review by Monica9 months ago
Just nu är ni det dyraste alternativet för mig.
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Review by Borzoo Baradaran9 months ago
Never happened so far to claim a damage and see the response and services in that context, but , in general, very satisfied with other matters like, prices, discounts, responsiveness, and so on.