This company took my order, sent round a surveyor to measure, took an additional manufacturing deposit and then went bankrupt! They have a history of this and took my money, knowing they were going under! Immoral behavior! when the owners, surface again, with another folding door shop! DO NOT TRUST THEM
Review by Jaylor11 months ago
Took my money, wasted 2 months of my build time by constantly delaying promised delivery and then finally ran off with the money. Thoroughly furious.
Cant find the company any longer. However I aim to track down Wayne Wadley (their salesperson I was told) and Lee (the owner) so that I can sue them so that they never do something like this to anyone ever again. For those stuck in the same position as me - you can trying tracking down these crooks as well.
Review by Visnukanthan Aranyos1 year ago
I am also pursuing legal action against this company (Folding Door Shop is one trading name of Home Right Shops Ltd).
I contacted the Insolvency Service and the company is still showing as active. But they advised me that the company has submitted a claim to be wound down and that this will happen on 2nd Nov 2018 unless Companies House puts a stop on it. They told me I should send an email to Companies House objecting to the request from this company to be closed down as they owe me money. The status of the company currently shows as "Active — Active proposal to strike off." For as long as the company is still active they can be taken to the Small Claims Court. It is very straightforward to submit a claim to the Small Claims Court online via moneyclaim.gov.uk.
There are clearly lots of us who have been scammed by this company. Maybe if enough of us take the necessary steps we can stop these crooks from operating (see last link given below).
Useful pages (I can't put links here):
*Current listing of Home Right Shops on Companies House [make sure you include the company reference number 08255505 in any correspondence with Companies House if you also wish to object to the company being wound down]
*How to contact Companies House: "enquiries at companieshouse.gov.uk"
*Small Claims Court: moneyclaim.gov.uk
*Insolvency Service: (Google it)
*How to report a fraudulent company: (Google this phrase and it brings up the online form for the Insolvency Service)
Review by Tasrar Spiwak1 year ago
Has anyone made any progress on tracking them down? We paid upfront, as they insisted, and the job hasn't been completed...one year later. Went to small claims court, but now can't contact them.
Review by Black1 year ago
We are taking Lee Crowcher to court as we believe Lee as Managing Director / owner has wrongfully traded and failed to act in time and failed to act reasonably by taking payment for the windows and doors KNOWING that the FDS / company could not possibly or very unlikely provide all of the paid for upfront goods and services. We believe that the defendant is personally liable for the repayment of the debt of the company for the reasons detailed and should have known the company had no reasonable prospect of surviving the problems it faced. The defendant had time to address this problem with customers who had paid.
It looks like there are lots of other people in the same situation. Lee has failed to communicate to its customers and we have been directed to insolvency company in Sheffield. I would recommend that you take the same course of action as we are unlikely to get any money back but Lee must be stopped from doing this again.
Review by Lankz Gordeuk1 year ago
Same terrible experience with this Company as everyone else..
Wayne turned up over an hour late to measure up in his expensive BMW, took some shabby measurements and then spent another hour telling us why his Company was so good..
Needles to say, we smelt a rat but not before paying £800 deposit for our order. We are just thankful we didn't pay a further £10,000 they asked for but went with someone else who was several thousands of pounds cheaper.
If anyone has any joy with trading standards, can you post here?
Not sure what the way forward is for claiming our money back..
Review by FortRoyale1 year ago
Disgusted at this company, taking innocent people’s money then disappearing off the face of the earth, have left me 8 months pregnant with no windows and doors in back of house, devastating. Owners and employees in on it and don’t have any shame to do this to people.
Review by Bruceton1 year ago
Home Right Shops Ltd working as Folding Door Shop. If the owner has sold the assets of the company as Ten Day Windows say. The owner has put himself in serious trouble. This company has simply closed its doors not advised any of us what is happening. On the companies house website, there are three addresses for this company I guess two of them are the home addresses of the owner's anyone living close enough could drop in and let us all know what is happening.
Review by Nick B Hustead1 year ago
They have definitely closed, I rang a nearby company and they confirmed this. We are now £1200 out of pocket. Interestingly on one attempt at contacting through the website it sent us to another company called tenday.co.uk based in Liverpool. One of the sales people said that they have bought the assets of FDS. Not sure what this means exactly. Another company that seems difficult to get hold of, and their email doesn't work! All very suspicious.
Have exhausted all routes through citizens advice so will now be passing this on to trading standards although not expecting any joy
Review by Volunteers1 year ago
This company has gone bust. I have been trying to get newly fitted doors guaranteed. No such luck, Smarts don't want to know nor do Customade who made the doors they say not their problem and can only deal with their customer the folding door shop. I have doors with no warranty. I cant explain how angry I am.
Review by Jelony1 year ago
Absolutely awful, missing items on our order, which they have admitted to and yet will not do anything about, I am shocked at how they began to deal with the issue and even more so now as they aren’t answering the phone!! Honestly shocked at how terrible this experience has been. Will be instructing solicitors to deal with our issues now as they are not complying with the consumer rights act 2015
Review by ArmeeGrace1 year ago
I paid My Deposit on Amex card for protection because reviews were
up and down
I need not of worried as Just had my Doors fitted and the Wife Loves them
Thank You Wayne and your team
Review by Bowmangr1 year ago
We paid deposit for the doors on the 23rd April. Job number 4779. Before we ordered we were assured that they were confident the bi fold doors take up to 15 days to be fitted even though the contract mentioned 3-4 weeks.
I have been chasing them for 1 week trying to get a answer on installation date. Every time I speak, I get the standard response that the factory has not informed them when they will deliver.
We are now in the 4th week, only to be told that the doors have an estimated delivery date for 2 weeks over the 4 week deadline. Still no commitment on the installation date.
I will update my comments when the doors have been fitted or a refund provided.
Review by MrPinoyAko1 year ago
Incompetent. We ordered a large set of bifold doors, a single window and a set of French doors with adjoining side panels.
Scott assured us that the order would be delivered within 6 weeks, but probably more like 4. That was the first week of March.
6 weeks later, a single window, a damaged French door frame and only one side panel turns up in little to no packaging (the French doors had been wrapped in cling film only!)
We also received no joiners for the side panel(s) to French doors. AND the cills for the French door setup arrived as three individual pieces, rather than one complete section to sit under the French doors and side panels.
So not only was the initial delivery only half of what we ordered, but some of it was damaged and some of it was useless!
When I spoke to Wayne initially, he said we hadn’t ordered any bifold doors, even though we had paid for them and signed the order contract for them. Wayne blames Scott for putting the order through incorrectly and assured me he will rectify the problems, including a replacement French door frame which he had seen photos of and agreed to replace.
Another 4 weeks later, we were still no further in getting our complete order. Wayne continually blamed the manufacturer for not providing a completion date. For 4 weeks. At this point our builders couldn’t stay on site any longer with our extension coming to an end so had to move on to their next job. Wayne kindly agreed to fit them all free of charge.
FINALLY we got another delivery which was to complete our order. All it had was the bifolds. Still no side panel and no replacement frame.
Started trying to talk to Lee Croucher the director after Wayne admitted he carried no weight with the manufacturer and Lee would be able to get some answers. Sadly not it would seem, as numerous meetings with the manufacturer and 2 weeks later still we had no completion date offered. Nor were the FDS fitters contactable at all to fit our bifolds at the very least.
It took the threat of legal action to get Wayne to promise a date of delivery of the remainder of our order.
We finally received the second side panel 3.5 MONTHS after ordering! We never did receive a replacement for the damaged French door frame. Instead, Wayne had another right hand door sent out to us. Why he did this, I will never know as he doesnt responds to emails.
Also, after assurances from Wayne that the joiners would not add any width to the overall opening required for the French doors to side panels, I had to cut the door opening wider by 60mm just to accommodate this setup. He had sent out external joiners rather than internal. For an operations manager, he really doesn’t seem to know much about the products his company sells or about the company’s overall operation. But for a director of a company to show so little interest in a £000’s order, it’s not surprising the other employees would care so little.
The Folding Door Shop- gets your order wrong, delivers it late, delivers it damaged and is incapable of resolving their own errors.
By the end, Wayne had become rude on the phone to my wife, accusing us of ordering incorrectly and harassing them. Note to Wayne- you will get the odd email at least every other day if you continue to ignore requests and consistently fail to deliver on your promises.
I wouldn’t ever consider going through this with them again. Which is a shame, because the quality of the aluminium units is actually very good.
We now have everything fitted, including the damaged French door frame which we will be pursuing a refund for since we had been left with no alternative for months on end. Unfortuantely, the French doors weren’t fitted correctly (the frame wasn’t fixed to the head or the cill AT ALL) by the FDS installer and as expected we had numerous promises from him that he would come back, but eventually we had to get somebody else in to finish the job properly for us.
To top it all off, we now find out that FDS nor its installers are FENSA registered, meaning we will now have to pay to get someone else in to sign off the installation.
Not a satisfied customer.
Review by CustomeDavidBushr1 year ago
I dealt with this company and their service was excellent. One of their staff called Lisa has been very helpful and professional. I am happy to recommend this company and with no hesitation use them again.Bedri
Review by Bafford1 year ago
For anyone looking for Bifold Doors and Lantern's, look no further than here. We had surveys carried out by 3-4 other companies to get comparison costing's. The Folding Door company, It does what it say's on the tin, came up with their costing's, supply and installation on time and budget. Their professional installation team were a pleasure to have on our property. (they like lemon drizzle cake).
Many thanks to the Whole Team at FDS. Martin, Wayne, Kelly who organised very professionally.
Steve and Jackie H Worcester Park Surrey
Review by Mulberry1 year ago
We looked at companies supplying bi fold doors for a while as we are doing some renovations, The quote came through quickly, a survey was booked and the guys who came was friendly and professional. 4 weeks FDS said for manufacture. We paid a deposit and a production installment and since then, no response, from phone calls, no response from emails. we are pulling our hair out! I suspect the company has gone under and no longer exists as why would a reputable company take your money and the not respond at all! I'm surprised the website is still up! DO NOT TRUST THIS COMPANY T ALL, THEY ARE FRAUDULENT. THEY CANNOT TAKE YOUR MONEY AND THEN NOT SUPPLY THE GOODS OR USE YOUR DEPOSIT FOR SOMETHING ELSE, LIKE PAYING OFF CREDITORS!
Review by Ehjb1 year ago
They must have gone under. Site is down. Emails now bounce. Time to contact trading standards.
Review by Lutajev1 year ago
Sales team were really good, had a slight settling problem after installation, but they came the next day to rectify this, we're really happy with the doors.
Only negative is that they only take Credit Cards for the deposit, then the rest next needs to be a direct bank transfer (consumer loses credit card protection for remaining balance). Would have given 5* if I could have used my AMEX credit card and earned points/airmiles. Most companies will accept AMEX these days and almost unheard of to not accept card payment for full amount, they would get much more business if they did, I only realised this after I had paid deposit and would have gone elsewhere if I had read the T&C in advance, you probably find the extra fees they incur processing credit cards would be covered 10 times over by the additional business FDS would get!!
Review by DamianN1 year ago
Straight forward company to deal with. No hard sell just honest professional advice which is what I needed. Would recommend
Review by Anitsy Hambach1 year ago
Really friendly and helpful through the whole process. Doors are of a really high standard. Very happy.
Review by CrimsonAngel1 year ago
Appalling! Delay tactics and excuses. Has not come back as promised to install the rest of our windows / bi-fold doors. Been calling them daily to chase for 2 weeks now with no response. We are now left with no option but to take it up with the ombudsman. Avoid at all cost.
Review by Kempton1 year ago
Please avoid this company at all costs. We ordered a set of bi-fold doors from them (including a start to finish service - they came out to measure, and would then fit the doors). All was fantastic through the initial quote and communication was swift from the company.
However, it all went drastically down hill when the doors were fitted. Our builder was horrified at the damage that had been done to our extension. Their employee who fitted the doors had removed a layer of the bricks at the bottom of the doors and had also removed the damp proof membrane (alongside chipping some of the adjacent bricks to the doors). We were able to put our whole hands through underneath the doors and wiggle our fingers inside the house from the outside!!!!!!! I have a video and photographs of this and wish Trustpilot would allow for photos and videos to demonstrate the damage. The installation was non-compliant with UK Building Regulations and our extension couldn't be signed off due to this.This was in November and we were exposed to the elements for the whole winter.
The company at first seemed to be remorseful and agreed to look at how the issues might be solved. This was essentially almost the last we heard from them - I was also pregnant at the time with a toddler living in a freezing house.
Our phone calls were ignored - the only time we managed to get a response was when we contacted Which? as at the time they were a Which? trusted trader. They eventually responded in writing after we wrote a letter which was delivered by Recorded Delivery as we felt that we needed to start an evidence bank as it looked like we may have to go through the small claims court. The response acknowledged that they had chipped bricks and removed a layer of bricks and the damp proof membrane - however they wished for us to pay for them to come and fix the problem!!!!
In the end I submitted a Section 75 of the Consumer Credit Act 1974 claim to my credit card company as I had paid the deposit on my credit card (this makes the credit card company jointly liable with the firm who did the work). They acted quickly and accepted liability (Building Control stated that the installation was non-complaint with UK Building Regulations) and agreed for new doors to be sourced and also for our builder to be paid to make good the damage that had been caused by The Folding Door Company. Its worth mentioning that our extension was unable to be finished for over 5 months during the winter due to this. As the doors sat beneath floor level, we were unable to put any flooring down or install our kitchen. I was without a kitchen for the whole duration.
I appreciate this is a long review (though there are many more things I could mention, I have tried to cover the most important bits). Please do not be fooled and use this company. A company that installs doors that do not meet building regulations, damages the customers property and ignores correspondence/communication with the customer (unless contacted by Which?) is disgraceful. I note that the company still say they are a Which? trusted trader, however, I cant find them on the Which? trusted trader website. This is with searching for bi-fold doors and using the post code on their website of their address.
Review by Whywhy1 year ago
Why the bad reviews i treated my mum to some rooflights and doors in the annexe and wow i cant believe what i got for the price Wayne was excellent from start to finish well done guys .Would recommend you.
Review by Haizea1 year ago
We had a totally awful experience with this company. We spent just under £7.5k on a set of bifolds, a sliding door and 2 windows and we had issue after issue. We had bifolds that turned up scuffed and scratched and had to be touched up with paint by their supplier. They installed the wrong sliding door and then took months and months to come back to replace it and when they did it was missing parts…which took weeks to be fitted. They did technically resolve the above items but it took so much of our time chasing them and then several visits to site. We were really stressed and massively disappointed. They never acknowledged how much they had let us down and put us out which would have gone some way to make us feeling better. In the last communication with them they said they’d come back to site and we declined as we’d already had one site visit from the Managing Director which took 4 hours and resolved nothing (the Managing Director didn’t bring the Installations Manager with him as we’d agree and he didn’t know personally how to resolve the issues so wasted another day off work). Needless to say we would not recommend this company!