(Update found at bottom of original review)
Foamsource.com would not honor online pricing. I placed an order with this company through their website. The next business day they contacted me and stated I would have to pay more money for shipping.
The problem is, their website already charged a shipping fee and nowhere on their website did it state that shipping fees were estimates or there could be extra charges for shipping to certain states. I stated this to the owner, and asked her to honor the pricing that her website agreed to. She said "it is what it is. Pay extra or cancel."
I am very disappointed with the customer service of this company and would urge others to look elsewhere when choosing a foam store/website.
Sadly, the response from the company speaks volumes about their customer service and taking responsibility for their own actions.
I live in Hawaii and am fully aware of shipping costs. Because of this, I do my research when ordering online. Their website does not state shipping prices are for the contiguous 48 only. The only mention of contiguous 48 is about free shipping, which I was not trying to get. Also, there were no caveats about shipping charges being estimates only or extra charges for Alaska and Hawaii. So there was no reason to believe the price I was given should change.
When I checked out on the website, it asked for my address so it knew I lived in Hawaii and charged me a $15.00 shipping fee, which I felt was reasonable due to the same piece I was ordering. Why didn't the website account for the delivery address?
This situation was the mistake of the company by not having a precise shipping policy on their website and/or not having a properly working website to charge correct shipping charges. As the customer, I should not have to pay extra for the mistake of the company.
With all the interactions I have had with the company on this situation, they have not once taken responsibility for their mistake of having a faulty website and have blamed me for not understanding shipping to Hawaii at every turn. I still feel since it was the company's fault they should have honored the price given on their website and then fixed the problem for future orders.
Review by FBIannis1 year ago
Purchased a great king mattress but it was a little soft so I had to make an exchange for a firmer one. The salesperson Matt special ordered an extra firm and then delivered it after they closed to work with my schedule. Definitely will be buying all my future mattresses from Foamsorce.
Review by BenTed1 year ago
I purchased a 3" latex foam mattress topper from Foam Source just over two years ago. Before purchasing I made sure to contact Foam Source by instant messaging them -- I was connected with Matt. I explained that I have Fibromyalgia and told him that I was looking to replace a 13 year old 4" thick memory foam topper because it was starting to break down and cause pressure points again and pain. He recommended a 3" thick talalay latex topper for my condition. I expressed concern that 3" may not be thick enough for me (6'-4", 220#), but he assured me that this would be the best for my condition.
I was excited to receive and get some pain relief -- it took about 2 weeks to receive (I live close to Carson City, Nevada). At first I removed my memory foam and put the new latex foam on my Sleep Number bed for the first two nights. I was VERY UNCOMFORTABLE. I sank right through the latex foam and found that it did nothing to soften pressure points. I tried lowering my Sleep Number, which helped the pressure points but caused back pain because I wasn't getting enough support. After that I tried putting the new latex topper over the top of my old memory foam -- a little better. Then I tried putting the latex under my memory foam -- about the same. Finally after several months of fighting with it, I just took it off of the bed and put my 13 year old memory foam topper back on. This turned out to provide the most pain relief -- right back where I started. So I wasted $309 on a topper that did nothing for me and cost too much in freight to return. I was looking to FoamSource to provide help and advice on what to purchase to help with Fibromyalgia -- I am convinced that at least Matt doesn't know anything about Fibromyalgia. Maybe no one at FoamSource knows anything about how to help people with Fibromyalgia get some sleep. A huge disappointment
Review by Donae Arrowsuch3 years ago
Walking into the showroom of this business was perhaps the most unique and rewarding experience I have had shopping for a mattress. I have purchased mattresses in the past from Bloomingdales to Sleepy's. At Foam Source, I received consistent, attentive and thorough care. The staff was informative and honest regarding their products. I felt none of the typical sales pressure and was given the time and education necessary to make the best decision possible on purchasing a mattress just right for me and my partner. A unique aspect of this company is their intention to supply ongoing support to their clients, as time passes and mattress needs change.....Something I find quite rare in this disposable consumer centered world we live in. I recommend this business and their products wholeheartedly!
Review by Maybrit Premier3 years ago
Very knowledgeable, competent, helpful and friendly.
Review by Arsel4 years ago
We love this foam topper but was not told how to put it on without tearing it.
It works great, would not be without it but wish someone would have told me how to move it around on the bed without it tearing. It is heavy.
Review by Marlz4 years ago
I would recommend this product and company to anyone interested in buying a foam mattress and accessories.
Review by Marijan4 years ago
I have spinal cord injuries in my back so softness is critical, but so is support. If the foam is too squishy it allows my spine to curve incorrectly and causes back pain. Too much firm support leaves sore spots on my shoulder and hip. This particular memory foam from Foam Source is perfect in softness and density. I have tried many combinations of foam and mattress pads but this foam by itself is perfect. I wouldn't buy anything else again and I think everyone can benefit from this marvelous foam topper.
Review by Arnesha4 years ago
The store has great customer support. While browsing the website a pop up window asked if I wanted to IM with a rep. The rep was able to answer what questions I had so I proceeded to order via their website when I realized I had another question. I called the store on the phone and was able to talk to the person that I was instant messaging. I was told they be in about a month wait to get the bed from the factory and I then ordered online The bed arrived on time as promised and I would not hesitate to do business with them again
Review by Jenahan4 years ago
There is no place more relaxing, or comfortable, than my natural latex mattress from FoamSource. Well yes, I did get a great price, because I work here too.
That being said, I still do lots of hard training, and I've never had a mattress that comes close for relaxing and soothing my tired muscles!
Review by Juny Luszcz4 years ago
I have decked out the master and childrens beds and my couch with the latex mattresses and custom size pillow. I need to order a new topper for the master bed in the soft latex as I was wrong about firm being what we needed, but I am waiting until I have my mattress fund built back up. The product is quality. The service is very fast. I appreciate knowing I can contact them and my order is handled quickly and flawlessly. You won't go wrong with FoamSource!!
Review by Sudipto Deryck4 years ago
I've recommended Foamsource to so many friends, I'm happy to write a review for them.
I got my latex mattress a couple years ago from Foamsource. It was time for a new mattress and I wanted something more natural They have a showroom in Boulder a friend told me about so I went in to try out their selection of latex mattresses. They were very knowledgeable about their mattresses and really educated me about the different latex choices. I'd already been to a couple different mattress stores in town and didn't get nearly the whole story about the different kinds of latex. I wanted a natural latex mattress so I chose their Nulex bed. I really liked how they were constructed. They have a zippered organic cover and different firmness layers of latex that are not glued together so they can be changed out to make the bed firmer or softer. Nice to see what's really in there! They make the beds right in Boulder so I got quickly after ordering. I did end up exchanging one of the layers after the first couple weeks to make the mattress a little softer which was very easy. I unzipped the cover, took out the layer I wanted to change, and took it back for a softer piece. No hassle and instant results! Now it's really perfect for me. My brother and his wife even had one shipped to St Louis after they slept on mine a few nights while visiting. Very satisfied customer!
Review by Mutiga4 years ago
I ordered several large and multi-layered custom cut pieces of latex. Their customer service was the best! Excellent communication and great quality product. Thank you!
Review by Davinderjit4 years ago
so pleasantly surprised by the comfort of this topper to the mattress. had bought a very expensive, organic mattress from a different company and that turned out to be a bad investment (their mattress felt like i was sleeping on rocks). with the topper from foam source problem was solved and i love my bed now. can't wait to crash on it every night. i will soon buy a second one for my daughter's bed. they delivered fast.
Review by Beck Alderton4 years ago
Happy with the entire purchase. Thanks, Foam Source!
Review by Rodolfina4 years ago
Purchased a king pillow but mostly use it as a body pillow. Originally intended it as a regular pillow, and do use it as such on occasion, but for me it's long enough to function as a body pillow.
It's comfortable in any situation, doesn't smell like it came from a chemical company and so puts my mind at ease regarding unwanted substances in my environment.
Review by MPotur4 years ago
The title speaks for itself. Definitely recommended!
Review by Scharlie Topil4 years ago
I recently ordered two twin 8" latex mattresses for our new adjustable beds. I had previously ordered two 2" latex foam toppers had been very satisfied with FoamSource's quality and service. I wanted 8" mattresses but wanted to add to them the 2" toppers we already had. I ordered by phone and explained my wishes. Matt said, "No problem", I could order 8" mattresses with 10" covers so I could zip open the mattress covers and add our toppers.
I was skeptical such an odd order would actually be fulfilled correctly, but it was! I have high regards for Matt and for FoamSource.
Their products and services are really tops!
Review by Kathirine Hawkinson4 years ago
Ordered latex toppers! The owner offered expert advice on which support topper would be best for individual needs. Product exceeded our expectations. Did purchase covers as well which are helpful in maintaining the integrity of the toppers.
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