Terrible........I waited an hour for my car after phoning you tell you we had picked up our luggage. The car was covered in mud ( I had the car valeted on the day we set off to the airport)
The explanation was that it was splashing from the yard where the car was stored.
Somebody had been eating in the car - there was jam on the central arm rest.
Review by Danthu Amogu1 month ago
Great stuff helpful for all
Review by Atabek Alcalá1 month ago
The WORST service (if you can call it that) I have every received. It took over 4 hours at Gatwick to get our car back after repeated phone calls several of which they hung up or were extremely rude. Promising the car was a few minutes away countless times, when in fact after questioning a driver returning another disgruntled customers car it appeared they had no idea which ‘compound’ ours was in, but continued to lie to us. After threatening them with calling the police they eventually returned it to us 4 hours and 20 minutes after our 1st call advising them we were ready. With hindsight the drop off was a complete shambles and not surprising that they LOST our car!!! At the time there were another 10+ customers that we spoke with that were experiencing the same issues BEWARE
Interesting that I have already contacted your customer services but you haven't seen fit to reply to my actual complaint just post on all the negative reviews. It also seems strange that several of the reviews are written in the very same poor english. SHAME ON YOU 'FLYPARKS PLUS' or whoever you deem to call yourselves
Review by Toopchiani1 month ago
Waste of time do not use them waited around for 30 mins on drop off and 60 mins on pick up their timings are well off.
Staff hide away in their cars and are impossible to find, left waiting around in a cold car park.
Review by Nazeef Chubaty1 month ago
DO NOT USE THIS SERVICE
Very poor experience today waiting 75 minutes for my car to be dropped off, ignoring my phone calls and then advising they were late due to a flat tyre and that the driver hadn’t even left the depot, this was almost an hour after we first called.
Looking at other reviews it seems a familiar occurrence, excuses and very poor customer service.
Review by Consider1 month ago
On arrival they just dropped our new BMW X5 at car park with the keys on from tire and rear bumper been damaged,after first call they gave us fake complaint email address and now never answer phone
Review by Versha1 month ago
Do not use these cowboys! First of all, on their official website they filter out any feedback that is less than 5 stars! This is poor!!
We left our car at Gatwick airport for 2 weeks in September 2019. They returned the car after being chased 4 times and over an hour after we called them. The gentleman supervising proceedings was far more interested it talking to his mates on his iPhone than sorting the issue out. Worse than that they had removed our dash cam when they came to move the car to its storage location (wherever that was), which was 7 hours after we dropped it off. Why was this? Disgusting service. Avoid.
Review by Translation1 month ago
Great staff helping for me.i gona Want to use it again.i love this service.highly recommended it.
Review by Dilwer1 month ago
This is very nice and excellent service, now we could not wait to the the any other service and bargaining this is very easy to book and don't waste your time to other service it's very easy and quick service.
Review by NooMoo1 month ago
This service is very good and good Working this service. This service is very amazing. And this service easy to use. Great service
Review by Rones1 month ago
I will definitely recommend fly park plus and would be happy to use their services again.
Review by EvaTaylor1 month ago
Very good guy. Thank you Fly Park plus for the awesome experience.
Review by Giamougiannis Pradere1 month ago
The company was called Express. Appeared amateurish. No reps on site unlike other companies. Relied upon others to carry out their admin on site. Called company on return and had to wait 30 minutes for car...hopeless meet and greet. Said delay due to traffic near their storage site.....but they should have allowed for this. Driver very apologetic. A lot of people waiting for meet and greet services...all received their cars before we received our car from Express. Should rename their company to "Go
Review by Conkas1 month ago
The car drop process went well, but the collection process and outcome was very poor.
Firstly, when I was 30 mins form collecting the car I called them. They said this was too much notice and I should call when 10 mins from wanting to collect. So I gave them 10 mins notice and they said the car was going to be delivered in 10 mins. It actually arrived 20 mins later, so I wish I had stuck with the original notice timeframe.
Then when the car arrived, it was covered in mud which apparently was due to recent weather. That wasn't my main issue. My issue was that the inside of the car had lots of mud in the drivers foot-well - something that could have easily been avoided with a paper sheet as the car wasn't like that when I dropped it off.
The really strange thing is that the passengers foot-well was also covered in mud. So not only did Stansted Parking not return my vehicle in the condition I left it, by covered my car in mud, but they also used it to transport passengers. I will not be using Stanstead Parking again!
Review by JCrab Sheninger1 month ago
Review by Rossle1 month ago
Just amazing services . I like and appreciate their services. I have a great experience with their services. Wanna recommend to others
Review by Rarehare Mingils1 month ago
A very nice and awesome service specially staff is very good and cooperative i like this company and its service is incredible
Review by Esparo Crivoi1 month ago
We found it super convenient you don’t have to wait for so long, just few steps ahead, the overall experience is pretty good, the staff is very polite and efficient
Review by Latika1 month ago
I used their service and its looks good. Highly recommended from me
Review by Arcobob Pappos1 month ago
Awesome experience.Excellent facility. I love it. I ll rate it 5 star.
Review by JohnCoxon1 month ago
Excellent experience for me. The staff is very friendly and behave nicely. I'm satisfied by your work keep it up
Review by Lykas Glatzel1 month ago
I am highly appreciate these because they provide very genuine services. I recommend all of guys and well satisfied....
Review by Bafford1 month ago
Really a good service i like that
Review by Irinka Amirato1 month ago
very good experience for me I'm satisfied form this... highly recommend
Review by Okehpol1 month ago
An excellent experience. From the quality of service to expertise and customer satisfaction. They go out of their way to make you comfortable while providing top-notch service.