Flyhacks Reviews

There is very little support, no refund has been given after 3 months and I have now had to go through the courts to get my refund. AVOID AVOID AVOID!!!!

Absolutly impossible to get the connection flight. Why Do you offer flight where you can't book the luggage through?

Huge problems with this website! On our outbound flight I didn't receive my boarding passes until four hours before the flight which was quite stressful as I didn't know if I was checked in or not. On the return flight home the booking numbers they sent me are wrong and don't match up with the airlines check In services. When I called flyhacks to try remedy the situation they emailed me one of the two tickets I needed. Absolutely the worst flight booking website, I would not recommend this service and can't wait for my holiday to be over so I can put this terrible experience behind me.

Run away from this company!! Once you book with them they will overcharge you for any extra you need: luggage, seat, etc. In our case we needed a priority board with Ryanair that costs between 6 and 8 euros and they charged us 19. Good that we didn't need to check-in any luggage!

I am not used to complaining but my first experience with Flyhacks make me absolutely angry. I bought a flight (with one connection between) that it was saying that include 2 luggage (10 kg). When I receive my boarding pass, it was specific that I could have just a small personal bag that fits under the seat. If I wanted more I needed to spend more 20 pounds per usual trolley and it would end it up to 40 pounds because I do a change/connection so it is considered 2 travels.
It all would be fine if the company clearly explained the luggage terms correctly. I don't think "hand luggage (10kg) should be the term used for a small personal bag that fits under the seat. I just realise one day before my flight that I can't have basically any luggage. So frustrating when I paid a lot for this flight

If you want to ask to remove the review, how about try to solve and face your company problem firstly?

I've traveling the world so much, almost every month I'm on plane or train, I've never encountered a worse air company like this one! Firstly I was sure I made the booking for May 18, but then when I got the ticket, it said June 18. Then of course I wrote immediately to the customer service that "it's wrong, please try to make change". They did not want to, of course. I was sure I had the right to change the ticket within 24 hours after booking; however, they sent me an unbelievable high charge for the "difference of the ticket", while I checked the official airline website for the ticket, I found they're lying, I shouldn't pay anything for changing that flight, the difference was 0, but they insisted they're not. Then they delayed to response, to make sure that I passed 24 hours, then I had passed the "grace period" to make booking change without additional charge. Everything's on their hands, they will not refund, and they will not to admit their misbehave! One of the biggest lies in the Air company history, I believe!

I want to warn people buying tickets. This company does not bear any responsibility whatsoever, they do not return money for an interrupted flight and you are left face to face with further problems. From personal experience. I do not advise

Booking experience was reasonable. Support during and after a delay causing me to miss a flight on the 13th of September was not adequate. I called them when it was apparent the flight to Paris was going to be late, they told me to call them back when I arrived in Paris. When I arrived there I was too late for my flight to Glasgow. I could not get through to Flyhacks and as it was late I booked both a flight the next morning and accommodation myself.
Upon claiming I was first told they would refund me the flight but only partial refund for accommodation. I accepted this to get it moving. Now, a month and a half later, I am still chasing them. Latest was that they would not refund anything as they claim I did not get in touch with them.

For fun, check my initial review on the 15th and their response. So even though they in public state that they will refund me, now they will not.

This is no fly fly

If there was a possibility of zero stars that's what I would give them. They are criminal and illegal! They don't give you your booking number. They change your flight without telling you. And refuse to find a solution.
AVOID!!!!!

The answer is a lie!!!! They gave me one alternative one day earlie (24hours)!!! That illegal! You can only change a flight that was canceled up to 3 hours!!!!

The second alternative I had to pay 171€ the double I paid for the inicial ticket. So the ticket would have cost more them 3 times the original time!

Repite - Don't buy with them NEVER

The algorithm that the the website used in unable to track and update the specific details of some airlines. When we purchased tickets we had 3 connections with 3 different airlines and it was told that a hand luggage is included for every trip. Witch was not true as some companies require you to buy special package for hand luggage, so we had to pay additional fee at the airport....the check in was a mess. I know they try to make it as easy as possible but at the end of the day it is just confusing.

Unsatisfying service!

Price jumped multiple times after filling details

We were unable to check in our bags in advance. Instead we had to pay €50 at the airport for one of our two flights. The same thing had to be done at the second airport. The first flight was delayed and made us miss our connecting flight. Not impressed.

we will never ever buy tickets via flyhacks and Lauda Motion - big disappoinment!! Louse service from Lauda Motion....

THE MOST HORRIBLE EXPERIENCE I EVER HAD.

The service is extremely bad. I frequently travel and this is the first time that I have to call a company 3 times and still the problem does not get solved.

I needed to add a priority to a ryanair flight booked through them. I phoned 3 times during the same day in order to get the e-mail with the instructions for the payment. The e-mail eventually arrived 8 hours after my first phone call.

I would like to mention that your service does not come for free + I had to pay 3 times for phone calls to England. Furthermore you do not warranty any better service to the client but actually the price to add the priority through you is even higher than doing it with ryanair. So where is the advantage of using flyhacks? Please tell me because I don´t see it really.

Customer service is polite and I understand it is not their fault but provide them with more options and more info if the system is not working properly.

I wish I could have looked at trustpilot before making the booking.

Furthermore, when a company is not serious you see it from the fact that they ignore bad reviews and just reply to the few good ones and they don´t improve the service at all.

Horrible horrible horrible.

Bad, just bad.

I purchased flights to Marrakech over two weeks ago. Received an email after purchase (and after the money had left my account) saying that they were unable to process the booking due to security checks. So, they had taken my money but no booking. Not sure how my payment could not pass security when they’re able to take the money in the first place. They said they would refund me but gave no timeframe and would not confirm the account to which it will be refunded. On being pressed they told me it would take 3-5 working days. On expiry of 5 working days, they told me it would be 7-10 working days. It’s now been over 10 working days and I still have not received my refund. AVOID.

Do NOT use Flyhacks. Almost any company would be better. You can rest assured I will never be booking with them again, neither should you and here is why:

I booked a flight from Italy to France back in Nov/2018 to fly later this month (April 2019). Flyhacks did not send me any sort of confirmation email, but luckily I had taken a screenshot as I purchased it, so when I pressed them over email to send me my information, they were able to find it.
Here I am today, 5 days before I leave the US. I went to do early check-ins for all my flights so I could have the tickets handy and I find out one of my flights was canceled.
No one even contacted me to tell me. I repeat, NO ONE BOTHERED TO LET ME KNOW that I would be stranded on my layover with no options. Alone. In a place that’s actually not that safe for a young woman to travel. I contacted customer support immediately and they said sorry they didn’t contact me but they could get me on a flight the next day and just to wait where I had my layover for 24 hours. UNACCEPTABLE. I need to be in France on the day that my flight is booked for. How can Flyhacks think this is an acceptable solution?
I wrote them back asking for a better solution or a full refund and they have not responded in several hours. Clearly customer satisfaction is not a priority for this company. I am extremely disappointed in they way they handled this situation, and especially in the lack of communication once my flight was canceled. I could have had lots of time to figure this out. Instead I am trying to see if I can even book another flight. When I do, I won’t be using Flyhacks.
Shame on you guys.

In conclusion to anyone who reads this review: don’t use Flyhacks. Don’t expect customer service to be helpful. Make sure you take a screenshot of everything you do so you can prove you even bought tickets through them.

Its a really bad company. I order two tickets but dont get reservation numbers. And when i ask refund they dont give . Just says that i need whait 30 days to get answer from Raynair company about takses. Dont use this company!!!

Flyhacks gave wrong information about baggage allowance, which resulted in extra cost when travelling with Ryan air. Had contact with their support. They answered quick but answered in a standard way, ignoring simple facts in the recervation. Cannot be trusted!

Worst site to book your tickets from. If you want to change something to your booking you HAVE to go throught them and you HAVE to stay on the phone with them. NEVER AGAIN!

They gave me wrong boarding passes. That was of course stressful and annoying. But what made things much worse was this cocky, smarty-pants attitude that this company puts on.
You never want someone to be "funny" when they've messed up your order. It was infuriating to listen to the automated phone voice going on about little obnoxious and sexual word plays, when there is an issue where they've made a mistake. You just want them to speak to you normally - and respectfully.
Please, Flyhacks, change this stupid persona you've made for yourselves. Nobody thinks you're clever or funny.

Please do not use them!
They charged my credit card twice (I only noticed when I checked my balance account) and I maged to get my money back only after 3 months with some help from my bank (minus 15% in bank comissions and transfers). They also sent me the wrong check-in (you cannot do your own check-in for certain flights bought through them) so I had to pay for it at the airport.
After 3 months of emails I found only one customer service out of 7 to be ok-ish. Some of them were more than rude.

Will never ever travel with flyhacks again. We were gonna travel from Oslo-Stocholm- Budapest, but they sent us to wrong airport in Stockholm, without giving us a message or anything. We had to rush and spend a lot of money to get to the other airport, and when we called them, they refused to refund the money we had to spend to get to the other airport. I repeat, i will NEVER travel with flyhacks again