Flybe Reviews

I flew numerous times with Flybe and always found them very friendly and efficient. Sorry to all the staff who have lost their jobs, can't be easy x

Recently took a return flight from Edinburgh to Heathrow. Despite my hand luggage complying with their size constraints I was forced to pay a £35 fee. I asked for a measuring tape as I knew my bag complied, however, they would not check. I then asked to speak to a manager and the staff member got quite aggressive, and insisted that if I didn’t pay I should get out the airport. It seemed like just about everyone on my flight was getting stung and there were some unpleasant scenes.

Interestingly on the way back my bag was checked at Heathrow and there was no issue!

When flying Flybe I highly recommend carrying a measuring tape.

Receive e email from Flybe, on the evening before flying, with my booking reference with Qatar Airways, which I have paid £5960, for Business Class fares, stating that my baggage allowance is now ONLY 23 KGS, and any extra will be charged for,,, despite my contract with Qatar Airways. This flight was for both our birthdays,,, 03/02,,,,and now have to discard presents which we were going to take. Utter disgrace,, and trying to contact Qatar Airways is impossible on their website
Flybe should have been shut down into bankruptcy, as alledegly do not adhere to contracting partners!
Will never ever use them again after this.

Cabin Luggage size is way smaller than other airlines. You have to pay 35 pounds per luggage at the gate for checking in your cabin luggage which is accepted by lots of other airlines!!!

In Nordic Europe flybe is offering this service for free, but not flybe UK.


The worst thing is that we have to sit inside the plane and wait for one hour just to wait for one pilot from flybe company.
I mean ALL passengers have to wait this one hour. And the flight is around 1 hour from London to Edinburgh. Flybe doesn’t really care about customers time.

Really bad service from these sneaky lot in regards to cabin luggage, they wait till the last moment as well to get you, feel sorry for anyone who travels with these, I have got stuck with giving them an additional £55 for no reason, please use other flights, really not worth the headache, ruins the start of your holiday.

Awful, Awful Awful

That just sums up the Flybe experience.
They only want your money and then provide a poor service, Flybe do not know the meaning of Customer Service.

CAA or some policing organisation should look into their money grabbing activities. Flybe treat people as if they are morons and do not deserve their service.

Flybe, news to you - people are not morons, and you should learn about Customer Service...

Brilliant service, just gutted they've pulled out of Doncaster Sheffield ???

Do not use this airline. Inconsistent baggage policies across airports, this was admitted to me at the airport and by their customer service team. No refunds are are given afterwards for incorrect charges as they say you have to raise any dispute at the airport, yet at the airport they tell you to contact the airline directly as they can't deal with any disputes. Complete inconsistency of policies or poor staff training - or both.

Avoid taking Flybe from the Manchester Airport. Their hand luggage policy is ridiculously strict.

Kamila, at Birmingham Airport, Flybe front desk was amazing.

Thanks so much, really went above any beyond for me

My husband chose to take me to Dublin for my 60th birthday - just for the day. He carefully chose the front seats, paying over £60 extra for them. We were not given these seats, even though we showed we paid for them on the way to Dublin, and on the way back, I was embarrassed in the departure lounge by being paged, even though I was sitting where disabled persons were situated. Then I was made to walk to the plane even though I need a wheelchair because I cannot walk distances at all. (Of course the man denied he said anything, even with witnesses. He also said I could always ride on his back, which of course he denied also.). Once on the plane, my husband again showed we had front seats paid for, and the flight attendant sat us there, only to have the passenger who thought that was her seat start screaming that someone is in 'her' seat and create a scene. An awful day. All I could do is cry; a perfect day planned and ruined by flybe. When I sent a letter to the CEO, she sent it to a public relations man who told me they were refunding the payment for my seat selection my husband chose (oh thank you!) but that was all. They didn't have to do anymore. He was also kind enough to say the man responsible for the abhorrent behaviour in Dublin Airport was going to have sensitivity training again (once again, thank you). Considering the flights were almost £300, it was a day ruined and painful memories made, instead of happy ones. Would I even fly them again?
N - E - V - E - R
Why? Simple, really. They went out of their way - from start to finish - to make my journey and milestone day out - miserable, and did nothing but refund my money I paid and got nothing for. A shame, as many people have no choice but to fly them as Aer Lingus is almost always sold out. Not me.

Would rather give one star. When I expressed frustration at poor treatment whilst they robbed people in the name of their hand luggage policy, the agent screamed at me for 10 minutes, drawing attention of all passengers. She threatened to block me from boarding my flight, and then stated the only reason she would indeed allow me to fly was due to my pregnancy. Flybe took three months to issue a standard template response to my complaint. Thankfully they have competitors and all my 28 flights on that same route since have been booked with one of them.

Sadly, I cannot comment on the inflight service as the plane failed to take off, due to a technical fault. Already delayed six hours and with no explanation and then the flight aborted prior to take off. From there on there was little information given and passengers only found out that the flight was cancelled by checking online. Although promised a refund and compensation and despite many emails, Flybe delays payment and is slow to reply. I also witnessed aggressive ground staff picking out passengers to check their hand luggage prior to boarding - this results in passengers standing on their luggage to force it into the cage. As they only take credit cards at this stage, this causes distress to anyone unable to pay...It is now two months on and I am still waiting for them to complete the refunds and pay the compensation. Terrible, inefficient customer service.

Inconsistent luggage checking between airports. Checked by flybe at London and was fine, checked at Edinburgh and was charged. Wouldn't mind if they hadn't themselves a week earlier deemed my case to be fine. Also unable to check in multiple surnames regardless of being on same booking reference. Terrible service, terrible behaviour, terrible experience. Would rather trek out to stansted and Ryanair next time and I will. At least they're honest. Bye bye yet another customer flybe.

I took a flight to Newquay with fly be this weekend. On my flight I to new quay my luggage size was checked with a carport box and accepted and it fit into the overhead locker. On my way back to London the size was checked with a metal cage that was very bend. My luggage was about a centimetre to big even though I had even taken some things out of the luggage. I measured the bag again at home and it fit the size restrictions. More then half of the other costumers were also charged for the oversized luggage with similar issues. I then had to wait for my luggage for half an hour at the airport and I had to pay 35£

On 29 July 2019, my wife and l arrived before midday at Manchester Airport in order to have lunch before boarding our Flybe aircraft later that evening to Aberdeen Airport. However on arrival we were notified it had been cancelled.

We asked a member of the staff desk area why it had been cancelled to which she replied, "No idea, they don't bloody tell us anything." She did however say we could possibly get on an alternate flight the following day, or travel back to Aberdeen on a coach they had ordered later that evening.

We could not fly on the alternate flight due to a commitment early the following day. I also had to cancel collecting my 7 year old granddaughter from a friend as her mother was working an evening shift. As we had plans the following day the coach was our only viable option

At approximately 1630 hours same day, we boarded the coach provided outside the terminal and set off on the long journey north. There were 8 other passengers on this full sized coach, including a family of 4, who already had their flight the previous day cancelled too.

There were no refreshments of any sort and were advised by the driver that the toilets only partially worked. I will not elaborate about this issue as you may be eating whilst reading this review.
As the driver required a rest stop we arrived later that evening at Abington services, Scotland where we could use the toilets properly and obtain refreshments. We arrived at Aberdeen Airport shortly after midnight, tired and with a further 30 mile drive home.

I understand that flights are cancelled, for reasons such as adverse weather, security or aircraft mechanical/electrical issues. l am not naive to think this was the case and suspect it was more like, lack of passengers to make the flight financially viable or perhaps no pilot. As the member of staff could not supply a reason my suspicions may have caused an almighty argument had it been one of those. An irate male passenger on the bus had booked his flight the evening before and told us that he too suspected it was lack of passengers as there were only a handful of seats allocated on the Flybe website.

My wife who had booked the flights, received an email on return to her work stating the flight had been cancelled and there was a link attached to allow a refund.

I followed the instructions in order to process the refund, however it lacked any way in which to give the circumstances. It did state something about a partial refund and that it would take 5-7 days to sort out.

It’s now 25 August, and we had not even had any form of acknowledgment. I also sent Flybe a letter regarding the matter with a full account and proof of booking/purchase etc, again its been 10 days and similar story. No reply whatsoever.

I also read about baggage issues on this website that passengers have had. Had it not been that we were able to squeeze ours into the small space we too would have been paying an extra £60 each. We have flown numerous times in the past with Flybe using the cabin luggage we purchased without any issues, so why now does there seen to be so many disgruntled travellers re this.

Its now unlikley we will be flying with Flybe again in the future, should they still be in business.

I would never recommend this airline never ever .. pay a bit more for another one and get yourself a decent service, here is way:

Unfortunately, it was a terrible idea to choose this airline. I have booked the ticket to London on the 23th of May 2019 (nearly 15 days before the flight). This flight supposed to be in the 5th of Jul 2019 at 16:45 p.m. and I should have arrived at the same day at 16:55 London timing. I was there on time, I paid for 54 Euro the luggage as it didn’t fit this company measurements and I send it as a droop off then waited one hour before the supposed boarding time.

At 06.40 p.m. we heard that this flight has been cancelled. I waited nearly half an hour to take my luggage again and I stood in the line for from 7:10 p.m. until 11:30 p.m. for the rebooking.

They book us a hotel and another flight the next day 6th of July 2019 a flight no EI236 from Schiphol Amsterdam to Dublin international at 09:35 a.m. and from Dublin to London Gatwick flight no EI236 from 12:30 a.m. to 14.10 p.m. Which was not even my final destination.

The next morning, I was at the airport around 7.45 a.m. I stood in the chick-in line for more than 90 minutes then they told us that my name is NOT in the system for this flight from Amsterdam to Dublin it was only registered on the other flight from Dublin to London Gatwick!

So, the next flight they could book me was flight number KL 1027 at 6.25 p.m. this flight accept my regular normal hand luggage sizes so the 54 Euro I paid at first they should give it back!

I was already very tired from this and I had no where to rest until the next flight they book me after 8 hours. when I asked for a hotel, they told me that they can’t book one during the day, but that I can book one myself and reclaim it later. So I check in immediately around 10:15 a.m. Then I book an airport hotel Mercure which cost me 122 euros.

Finally, I arrived on the 6th of July 2019 at my final destination around 10:15 p.m. which supposed to be 10 minutes only away from London City Airport my original final destination.

This meant that I lost one day of the booking of Airbnb in London which cost me £ 45.09. Aside of that, I was planning to be part of the Palestine Expo in London which I bought the tickets for me and my friend in order to attend on the 6th of July which costs £20.00 and couldn’t use it.

My holiday to London was ruined. I spent more than 26 hours in the airport as I supposed to be enjoying my time in London. And I lost a decent amount of money.

Above all of that, I sent my complaint on the 12th of July
I demand compensation for the delay or cancellation of flight according to European law, in addition to the costs lost due to flight cancellation … and I didn't get any answer except for a reference number! They didn't even bother to reply to my complaint!

One more time: I would never recommend this airline never ever .. pay a bit more for another one and get yourself a decent service!

Avoid at all costs.

Forced me to check my hand luggage in for £40, staff were rude and dismissive. My hand luggage was perfectly acceptable on the outgoing flight but not on the return.

I also complained, I still have not been contacted since making a complaint on the 28th of July 2019.

Stuck at Salzburg airport after a mistake in my booking a flight with edreams, who had booked me a seat with Flybe. Phoned both these companies. Position one took. " Well our records show that we booked you". Position the other company took was. "Well we didn't get booking confirmation, so we can't let you on".
Ingham's rep at the airport, nothing to do with my booking, saw the problems, made some calls and in the end managed to get me on the flight I had booking confirmation for, both printed and on the edream app.


Update is that I have not been contacted by either company, other than an automated response 5 days ago to say that they had received my response. This is shocking, and if only I could remove the one star.
Call to edreams in my return to be told I need to email my concerns in. Have still not had a reply.
Lesson learnt is not to use edreams or Flybe.
Ingham's, top marks.
Edreams and Flybe, shame on you both, bottom of the class.

21st August now. One email response from Flybe to acknowledge receipt of my complaint outside of this posting. Since then, no contact from the company. Original trip was on August 3rd.
I am appalled at how a company can get away with this level of customer care. I wish that I could remove thw one star that I am forced to choose from this rating.

I have rated this 2 stars because I feel that when I booked car hire through this company I was quoted £140 but after using the car hire company recommended by Flybe (i.e Budget - NEVER USE THEM!) I ended up paying £422.58!!!!

Flybe - Why are you using this car hire company they are total criminals. The reviews are terrible. My experience of them is awful and I was DECEIVED and ROBBED.

Please align yourselves with a more reputable car hire company. This one is very bad.

We were not aware that Flybe uses a smaller cabin bag size to other airlines and had to pay £100 to put 2 small cases in the hold. Very annoying that we had no warning that they did this. We will avoid Flybe in future.

As a regular European flyer, I was astonished that on a recent flight with Flybe (07.07.19) I was charged an additional £50 due to the size of my cabin case.
I have flown with Flybe on several occasions but was never asked to check my case size. On further inspection, it became apparent that Flybe's case width allowance is 5 cm less than all of the European budget airlines. I believe this is a case of the company simply looking to squeeze additional revenue from its customers and for this reason, I will never use the airline again!
Be warned of their underhand tactics!

Delayed by 3 hours on a flight from Spain to Exeter meaning we landed eventually after 1.15am. My cabin baggage was allowed on and fitted easily in the overhead locker. On return trip only 5 days later i was made to pay £40 for the same bag to HAVE to be put in the hold as suddenly it didn't comply with the baggage size FlyBe have insisted upon. We then had yet another 2 1/2 hour delay with no explanation - then sat on the plane for another 20 minutes with a'baggage issue' before taking off. The overhead lockers were not full and many other passengers had carry on bags larger than mine. I have renamed FlyBe Maybe as the constant delays are beyond a joke. We were offered free soft drinks on the flight but for some reason NOT on the way from Spain to UK. Where is your consistency? Talking to other passengers waiting for luggage in Spain many were disgruntled and not wishing to fly FlyBe again.

Were not granted access to lounge although flying business class. Did not complain or make a fuss, just had our breakfast in a public restaurant. What really made me angry and will make me svoid Flybe is the treatment of my son flying to Jersey. Specially bought cabin bag was not accepted because it exceeded the Flybe maximum dimensions by 3 cm. The Flybe dimensions for cabin are the lowest in the Industry. A real money maker for them, with staff that enforces those dimensions as if they are on a commission.
Shame, in future i will consider to fly competitors and rather pay a bit more.
.

Really really bad please avoid.
Every flight I’ve been on with them has been delayed and also the planes they use are terrible. They use propellers and are noisy as hell