The wrong model of fill valve had been sent to me, but following my quick phone call - answered right away - the FlushKing Customer Service arranged for the correct model to be with me the very next morning, at their expense, without requiring me to go to all the trouble of sending back the wrong model, which by then had been unwrapped.
Better, of course, for the right model to have been sent in the first place - but for customer service, that really cannot be bettered!
The product itself performed just as expected.
Excellent service. Yes, I would buy from them again
Review by MyxeBust Miglino3 months ago
very good service , good product , delivered quickly
Review by IVANVOlKOV3 months ago
Quick delivery, product seems brilliant so far. Very easy to fit as it states in the description. So much so I will be ordering another one for the other toilet.
Review by Anaimuganambi3 months ago
Total garbage. Too busy to care. They charge £5 for next day delivery if you order before 3pm and when you do, they don't ship the package and don't bother to let you know. They don't respond to emails and when you call to find out what's happening they don't have a clue. Might as well go to Screwfix and save yourself the hassle of dealing with them.
Review by Keyword4 months ago
Good product, helpful staff
Review by Rookmanie4 months ago
Arrived promptly easy to install. No issues.
Review by Dadrian4 months ago
This is the second time I have bought products from flushKing both times excellent service and excellent products, they work perfect and information from them is second to nun, I would recommend this company to any one.
Review by Aravan Benmessaoud6 months ago
My questions were answered promptly and politely,despatch of purchased goods was fast the receipt of items within two days delivery. Highly recommend this company.
Review by Mobsyr Sarathi7 months ago
Very prompt service, clear information on the website
Review by MoreCreative8 months ago
Ordered this kit after speaking with an advisor on the phone the fill valve was the fixed type which turned out to be the wrong one as it did not fill the cistern adequately even after adjusting it max
Spoke to an agent on the phone who refused to exchange because it had been fitted , I then had to purchase another flush valve but I went to screwfix.
Review by Soution8 months ago
Service is good in my experience.
Review by Quadstar8 months ago
Very disappointed with FlushKING so far and can’t recommend them. Prompt delivery but dual flush unit diaphragm action proved unreliable and water entering cistern went down pan without flushing. The operating flush lever mechanism interfered with the cistern lid. The (bottom fill) fill valve float caught on the side of the cistern and prevented correct operation. There’s nothing on the website to suggest that the FlushKING parts may not work with some cisterns. I have reported this promptly and sent photos but FlushKING aren’t interested. They have stopped replying to my emails. I’m a pensioner and I’d like a refund! The good news is that the ‘Toolstation’ kit I purchased the next day works perfectly! Draw your own conclusions about FlushKING’s customer service before you spend your hard-earned money!
Review by XxmynamexX8 months ago
Fast & efficient
Review by Eligio8 months ago
I had to ring up and get a member of the warehouse staff to find out the dimensions of the kit, but surely this information should be on the website?
That said the flusher and inlet are now fitted and working fine, time will tell whether they last as long as the old syphon system.
Review by Jakeena10 months ago
Excellent, easy to order and very prompt delivery.
Review by FaisalSuleman10 months ago
Don't deal with this company. Paid for next day delivery and after 4 days still no goods arrived. Had to chase them up everyday. Delivery finally arrived after waiting a week but they sent the wrong item. I then spent days arguing with them. I even sent a photo of the item they posted to show them it was wrong but still they would not believe me. Don't use them. Screwfix do a like product and your dealing with a proper company not some shoddy backstreet garage.
Review by Myeika10 months ago
I ordered one of these valves (FX-SE1) on June 1 2019 your ref: 700003182. I find the valve is not suitable to be installed on the British Market, being manufactured to the UPC American Standard. The diameter of the hollow tube through the 1/2” shank in which the inlet water should flow is not large enough to allow a British Tap connector to properly fit. The instructions you have supplied with the unit can only be described as gobbledegook.
I have spent many hours visiting plumbing shops and not one could supply a 1/2” Tap connector that would fit your unit.
Review by Raahim1 year ago
Customer service agent was very helpful however, considering I only purchased this item a little over 2 years ago I feel that £17 plus including p+p absolutely disgusting to valve.
Review by OnTheGo1 year ago
It arrived quickly and works well
Review by Stoelwinder1 year ago
This is the worse company I've ever purchased online from.
Goods arrived late and were not what we paid for. They ignored all emails. They refused to accept they sent the wrong goods. Refused to refund me. YOU HAVE BEEN WARNED.
In Reply to this companies response:
At no time did you contact me to say the goods had not been sent as agreed and paid for.
At no time did you reply to my 4 emails asking why the deliver had not arrived and why the delivery company had no idea what the tracking code you gave was.
At no time did you inform me that you had changed delivery companies making the tracking code you sent in the invoice email irrelevant.
At no time did you reply to my emails informing you the goods were not as ordered. It was not until I disputed the purchase with PayPal did you reply.
When you did reply you refused to issue a refund unless I sent you a photo of the incorrect goods. I sent you that but you still declined the refund and escalated the PayPal dispute.
Review by Bafford1 year ago
Product good as is ordering, but this was all let down by delivery,with this high delivery charge which guarantees 24 hour delivery this did not happen more like two plus days, sugest you try hermes quicker and cheaper.
Review by Gilmere1 year ago
I ASKED IF I COULD RETURN ITEM AND THEY COULD NOT BE BOTHERED GETTING BACK TO ME
Review by Jecamy1 year ago
The Item was easy to fit after following the instructions included & also the video on FluskKing website
Only four star because I had to make some modifications to enable the flush lever to be fitted securely. Otherwise the product was a great conversation to a full or part flush system & at a good price. .