Flugladen.de Reviews

really bad service. I have flight on 05.04.2020. It was cancelled. But I didn't got any notice. Fortunately I call airline company. Otherwise I went to airport! Base in Covid-19 case, I checked with Airline before travel date. I was told refund will happen. But I called "hundreds" of times to flugladen.de, there was once they picked the phone and told me no way to refund. It's there rule.
At the end the flight was cancelled and airline company confirmed and sent me email that I should get full money back from flugladen.de. But I wrote tens email, never got answer. It's really bad. more than 20 days over, fluglade.de just want keep my money. that's crime!!

This company is the worst ever. I booked with them a flight to Bangkok with Emirates. Emirates then changed the schedule which is not good for our plans, so I wanted to change the flight. I wrote through chat directly to Emiretaes and they told me that they would be happy to change my itinerary for free as I have every right to do so in this case according to their policy, but as I booked it through Flugladen, it must be them to contact Emirates and make the changes. So I wrote to Flugladen and they simply answered me that they cannot change it. I wrote to Emirates again and they confirmed me that it is a bul***it and a change can be of course made.

I wrote to Flugladen many and many emails since then and they never answered me. Total silnce, total fu**up with me. Flugladen is the worst company ever, the worst seller ever with the worst customer service ever. Avoid them at any cost. Use other sellers. Flugladen is definitely the worst one in the whole world.

By the way, I paid extra fee to Flugladen for a better customer service when I booked the flight. This is how "a better customer service" looks like? Not communicating at all?? Really, they are the worst!!!