Don’t believe that are trading any longer, however used in the par and very happy with my purchases. Such a shame!
Review by KraftWört3 years ago
After using this company for many years with great confidence I believe they are no longer trading yet still took money for a order.I ordered flowers to be delivered for my mothers birthday only to realise that Ihad put a old address there from my previous orders instead of a new one which my last three orders went to.I tried to contact them immediately to rectify this.
The two phone numbers they provide are no longer in service,
The email address provided for contact is no longer active
I sent six messages on the contact us page providing both email and phone number .I was not contacted neither was the address for delivery updated on the " My Order" page
The money was debited from my account immediately so they obviously drew the money immediately but on contacting my Mother to wish her happy birthday was told no flowers had arrived.
It gives me no pleasure to write this review as I say I have used this company happily for a number of years ,but felt I had to post this as a warning to others .Before placing a order I strongly suggest that you attempt to contact them by any means possible to ensure they are still trading.I now have to wait fifteen days before my ban will dispute payment to reclaim the money but more importantly what should have been a happy day for my mother was tinged with sadness as being let down
Review by Lied Zdrodowska3 years ago
Usual efficient delivery of good flowers.
Still great service
Review by CaptainBeaky3 years ago
Most impressed with the speed of service and quality of flowers especially over the busy Christmas period.
Review by Piana4 years ago
I specially ordered flowers for my wife to be delivered on Christmas Eve
as we had many guests for dinner.
The flowers were delivered on 29 December having been with Royal Mail for 6 days ... they were dried and wilting. Wife wasn't too happy either!
Have to say Allan of FlowerHeaven was good ... I got a response email during the holiday break followed by a full refund and promise of a free gift on my next order.
Clearly FH were let down by the Royal Mail but responded well with good customer service.
Had to give a Poor Rating but will use them again as the flowers would have been excellent.
Review by Tincar4 years ago
Very pleased with service and quality
Review by Binfield Belonga4 years ago
I have used myflowerheaven many times and have always been very pleased with service
Review by Simotu4 years ago
On delivery of the flowers the box in which the flowers came was very damaged as if it had been squashed between other parcels and the water had leaked out.
As they were a birthday present, the presentation was extremely disappointing.
Bought to the attention of their customer service team who responded to the original email but not to a second one
Very disappointed, will not be ordering from them again
Review by Alkyra4 years ago
Excellent service even rang me to inform me that even though the flowers were delivered on time the person was not in. Would highly recommend and will definitely use again. Thank you .
Review by CarolynSchuft Tittoo4 years ago
We needed to send flowers to my sister two weeks ago. Ordering from flowerheaven was easy and quick and they were delivered the day we arranged. When I visited yesterday the flowers looked really stunning even after two weeks. Thank you.
Review by Butternut4 years ago
Very polite and courteous and helpful. Order delivered on time and as requested. Very good price and will definately use again.
Review by Broockevasey Novogradac4 years ago
I was very happy with the service and most of all the flowers were beautiful and my mum liked them.
Review by Sivakolunthu4 years ago
Very prompt delivery however water escaped due to battering on route. Bouquet did not look as large as picture although it was very nice.
Review by Fasar4 years ago
Beautiful flowers, delivered as requested (on time). Thank you.
Review by Hengbok Runberg4 years ago
I ordered flowers on 15th April for delivery on 18th with specific instructions for delivery. The instructions were ignored, and flowers returned to a depot. Due to the weekend they were unable to be collected until the Monday. On collection flowers had wilted, others in full bloom and water displaced from bouquet and leaked into the packaging. Still awaiting a response to my 2nd email requesting redelivery and refund.
Review by JohnLopez Nafus4 years ago
Ordering flowers was easy ..decent website,however on delivery the water had run out of the container...the box was wet and the delivery guys van was wet as well...not very good for mothers day.
Review by Maplenuts4 years ago
Wonderful service and beautiful plant. My recipient was delighted.
Review by Jacnaly4 years ago
Nothing was too much trouble, even phoned me to let me know I had the address wrong.
Sorted the address out and recipient was over the moon with her flowers.
Review by Thaba Mangwende4 years ago
The GPO delivered the flowers to the wrong house it appears. While you may well be sorting out the mess, in the meantime, you have my money and I do not have any flowers, plus the upset of not having them delivered when promised
Review by Makheni4 years ago
My recipients were very pleased with their bouquet.
Review by Twich4 years ago
Unfortunately the box arrived soaking wet and damaged. There was no water in the cellophane. If we had been out the flowers would have been in a poor condition if left. The standard of the bouquet was poor.
Review by Kashma4 years ago
Although the flower were delivered on the correct day( Valentines day) , they were not delivered until after 11am. We were going to a Valentines lunch so it meant my partner arrived without her flowers whereas all other partners had theirs with them
Review by Bafford4 years ago
Thank you. Perfect condition and helpful.
Review by Dito4 years ago
Our friend was delighted with the flowers and they arrived in great condition, delighted with our purchase.
Review by Kaval4 years ago
Ordered flowers on numerous occasions and the recipients have always been delighted with their flowers. Easy to use website for ordering and payment. Delivery always on time.
Please keep up the excellent work.