FlowEnergy Reviews

Absolutely terrible experience from start to finish, only ended up using them for a very short time when I moved in to a new property and they provided the previous occupants. When I rang through I'm not sure if it was South African or Australian call centers but they were completely unhelpful, untrained and obviously not fit for the job. Absolutely stay away! Go with one of the big 6 - Sadly in this case it's the way to get the customer service you need.

Flow Energy has the worst customer service I have ever come across. Their staff are incompetent and rude. They treat you as if you must be lying about everything and assume you are dishonest. I have been trying to get a problem resolved for nearly a year now and have tried to raise the issue as a complaint. Four times I have been told they will respond to my complaint within five business days and four times I have heard nothing. I have been told the same again but do not expect a response so am now going to raise the issue with the ombudsman.

STAY AWAY FROM THIS COMPANY

There are no words to explain how AWFUL this company is and how incompetent their staff are in their call centers. We switched energy providers over a year ago and Flow Energy failed to communicate with our new supplier to get final meter readings. Instead I can only assume they picked a random number and thought lets bill them that instead. Then after they came up with this random outstanding balance amount- they decided it would be appropriate to CHANGE THE DIRECT DEBIT TO ALMOST £4000 WITHOUT PERMISSION AND TRY TO TAKE OUT OF OUR ACCOUNT. (By the way this amount they say is for 8 months worth of electricity which is a whole other issue in itself)

Despite a huge number of calls in an attempt to resolve this issue staff have been unable to fix or even escalate it to management. When finally passed on to management - they were rude and said the same the advisers did which got us no where. They have lied to us week after week and have sent us back and forth calling our new provider instead of sorting it out their selves which is their responsibility!

I have written various letters and emails without a response and now I am in the middle of submitting a formal complaint to the ombudsman in an attempt to resolve it.

Just do not use this company seriously, it has put a huge amount of stress on us and when you try to sort the problems out you literally get no where.

Flow Energy has absolutely no respect for it's customers. They have sent me hostile, threatening letters accusing me of not paying my bill,
even though everything was paid on time.

On calling them and asking them what the issue was, I was told that it was an 'error on their part'. I have now, three weeks later, received another such accusing letter, and the best part is that this time they did not even bother to send my bill! No mail, no post - nothing. Whats more, they have not hesitated to send an sms and a mail threatening to disconnect, all in the span of a few hours today. Bear in mind that this was done two days after the bill was generated online (just checked this today), and with the absence of an actual bill from their part.

Would definitely NOT recommend!

Do not use this company, ever.

When using this company around 2015 the customer service was great and very refreshing. Fast forward to 2018 and they seem to have employed the biggest bunch of imbeciles on the planet for customer services, not only that, they are argumentative and rude. I rang up to register a new account, when the operator didn't understand what I was asking at the 8th time of trying some irritation crept into my voice, the operator then started arguing with me and eventually put the phone down. I rang a second time with the exact same result. I then switched to a provider who employs people with more than two brain cells but then had to deal with flow again to pay my bill (they were still providing energy to my flat prior to the switch so I owed them money). I recieved an email to tell me I could log in to pay my bill, the link didn't work, upon calling I was told that I didn't owe anything yet. I asked how I would know when I did owe something and asked if they sent a letter out when I did, all the operator wanted to do was argue with me about pedantic things (we don't send letters we send statments) and then said "obviously you can't pay for something that has a zero balance", all in an arrogant and argumentative tone, which failed to recognise the fact that I will be getting a bill at some point in future and didn't want to miss that. I can forgive people getting things wrong or misunderstanding but when they then back it up with a belittling, argumentative tone it is a disgrace.

Disgusting company!saying they would collect your payment automatically but do NOT and now have to deal with debt colllectors. I was assured i dont have to take any action and the final payment will be collected by them. Direct debit was still open and has been until today but they weren't bothered to take the money and got in touch with debt collectors instead!scam!! Never again!! They said they would do it within 14 days this was in November last year and now is March. Unacceptable!!!!!!

I would recommend this company to anyone. They are marvellous. They answer the phone promptly and are able to deal with problems instantly. The staff are polite and respectful and whoopee they are are not out to rip you off.

Efficient, honest, transparent, friendly customer service, easy to read statements, good prices. Emma today from Customer Services was very helpful. Thank you.

Posted an honest review in December and my only disappointment was a delay in an answer to a question I had asked.
Not only did they read my review, they responded in a very positive manner.
A company that reads and responds to customer feedback has got to be serious about customer service and should be applauded.
Thanks Flow..

About to move house, due a repayment of over £700 based on setting up a monthly direct debit with them, that's how much money we saved!
Easy to end contract, will definitely be joining up with them again when in new house!

Since my last review highlighting the fact that existing customers were exempt from an offer on the Martin Lewis website I have received a very prompt response from Flow offering me the option of switching to the special tariff. Really pleased that they have taken the time to read my comment and make this offer. Thank you.

Currently awaiting more detail about the tariff.