Stay far, far away from this site. My order was never delivered and I was not offered any explanation. This is absurd. They operate on very poor business practices. This company should be shut down. Do not use them!
Review by Maylis Barkel1 month ago
Ordered for an out-of-state friend's birthday a month in advance. They were delivered a day late somehow. Nowhere through the ordering process did I read that the flowers would not be in bloom upon delivery, but upon receiving a picture from friend, they looked almost dead. The instructions she received said they would bloom in a few days. Would have been nice to know prior to ordering. Will never use this site again.
Review by Lakatriona2 months ago
This is probably the WORST company I've ever ordered flowers from.
They never delivered and then claimed they "attempted" delivery. It was to a business building with a mailroom open 7AM-8PM (they promised delivery before 5PM).
Not only did they fail to deliver they also directly lied about the "attempt" to deliver.
They are actually a version of "1800flowers", WHy keep two websites for the same service? TONS OF BAD REVIEWS ON BOTH COMPANIES.
Review by Kelmart3 months ago
Do yourself a favor and do not order from this company.I preordered flowers for my 14 yr old sister in laws birthday to be delivered at her school. at 3:30 the delivery person calls and says she can not find the address. Then goes oh I am here. Well my s.i.l isn't they let out before 2:30! Claims she would call back no call back, customer service will not respond. And to boot she just lost her father 2 weeks ago so we wanted to make today extra special. Thanks for messing up this day!!!
Review by Kizi Charbadze4 months ago
I ordered flowers for my daughter's birthday to be delivered to her office. The delivery date said the date was open. It went downhill from there. The flowers did not arrive on her birthday. They did not arrive the next day. It was three days before the flowers were delivered.
Half-priced grocery store flowers would have looked better. Apparently the florist did not have a heat lamp to place the flowers under to make them look even worse.
The only answer I received was that the florist attempted delivery on the first two days. What Florist.com didn't know is that the building is secured and that the security guard has records of who goes to the office where my daughter works.
Did they offer to make it better? No, they offered a $20 coupon. Why would I order flowers from these people again? The answer is I won't. And I am writing this to save you from the same problem. Stay away from this company.
Review by Kgaff Greyte5 months ago
Things can go wrong with any order, and that is understandable at times. In the end, my recipient received the flowers I ordered, and they were fresh and beautiful. However, they were a day late due to driver truck issues, and they delivered the next day at 8:30 p.m. which I thought was pretty late for a delivery considering they were already a day late. Most frustrating issue with florists.com is that they are only open 9-4 or 5 Eastern time, I live in Seattle, so in trying to call for help around 2:00 p.m. they are already closed and so I have to wait until the next day to get someone on the phone to receive information about my order. This is the worst part of this business. Customer service doesn't have to be 24 hours a day, but it should be at least until 5 p.m. in all areas they deliver.
Review by DarlingLittles Agrippine5 months ago
I used florist.com to deliver a Mother's Day arrangement to my Mother In Law and the bouquet was nothing like the description given or the picture shown on the order site. What was delivered looked cheap and tacky. It honestly looked like someone had pulled a bunch of weeds from a ditch and put them in a vase to deliver. I informed customer service of this atrocity and their response was if you didn't take a picture to we won't be doing anything about it.
There are a lot of options out there when sending flowers, I urge you NOT to use this one.
Review by Hydrostream Brenman6 months ago
I got the idea last minute to send flowers to my mom after her surgery, so I chose an option for an arrangement that advertised same day delivery. At the end of the day, I saw that my order was still processing, so I sent customer service an email (no phone # listed). They responded that night promising to deliver it the next day. It was not delivered the next day. I contacted them that evening, and they promised it would be delivered the next day. It was not delivered the next day. They told me they were going to send it FedEx the next day (Friday) and it was not delivered Friday. I contacted them on Saturday and they said that there was a computer error that kept it from being delivered on Friday and said they can deliver it on Tuesday and offered me a $20 gift certificate to florist.com for my next order for the inconvenience...... I cancelled the order and decided to go with another floral delivery option. Unfortunately my mom wasn't able to return home from the hospital to her flowers, and they came a week late... but at least this other company delivered them! I'm not sure how this company is in business!
Review by Lindzi6 months ago
The flowers didn't even show up. Pathetic website $#*!ty flowers and its overpriced go somewhere else trust me
Review by Tecio6 months ago
I ordered a sympathy bouquet to be delivered to a friend on January 6th. It was to be delivered the next day. They never delivered it. I checked on it a week later and was told they would retry. The florist wasn't able to deliver and left a non working phone number for the recipient to call. Obviously that didn't happen. I received 2 emails from them on the same day - one saying they would redeliver, the other saying that I hadn't responded to them within 48 hours so the "matter is considered closed." I responded to both emails requesting cancellation and a credit to my account. Hopefully they can manage at least that.
Review by Papahallam VitalEurope6 months ago
DID NOT DELIVER THE FLOWERS! They sent me an email saying it was delivered but they didn't deliver anything at all. They ruined my valentine day surprise!!! Non-existent customer service. Haven't even given me a refund for not delivering. STAY AWAY
Review by Cadsuf8 months ago
I ordered flowers on nov 18th for Nov 27th delivery. They took the money Immediately! They waited until 3:30 in the afternoon the day the order was supposed to be delivered to leave me a vm telling me there was a 'problem' with my order. I called back at 3:40 and got recording saying they are closed! My mom never received her flowers on her birthday (coincidentally the day we found out she has breast cancer) that were ordered a week and a half earlier! Called this morning to be told oops, on behalf of our company we're sorry....n then it will take 5 to 10 business days for a refund!!!! FLORISTS.COM SUCKS AND I WILL NEVER EVER ORDER FROM THEM AGAIN AND I WILL MAKE SURE NO ONE I KNOW DOES EITHER!!!
Review by Lafortez9 months ago
What a nightmare! I ordered a $130 basket to be delivered in Naples, Florida. It was supposed to have an abundance of fruit, cheese, sausage and snacks. When the recipient opened it the citrus was all mushy and the basket was loaded with fruit flies. They threw out the basket and the contents immediately. When I contacted customer service to complain I was told I needed to send a picture. The recipient was not able to take a picture because they had thrown it out. They were embarassed to tell me that the basket was so awful. Customer service did absolutely nothing to make amends. I will NEVER order from them and recommend that you look elsewhere! Awful customer service!
Review by Tomsz9 months ago
Left expensive flowers on steps during a North Dakota afternoon of below 0 temps. No attempt to knock on door or ring bell. Flowers found frozen dead next day. Refuse to fix problem. Big mistake ordering .
Review by Flakzz Leßenich10 months ago
A day late on a major accident with a family member, no feedback on missed delivery and 1.5 hours on customer service to find out it will take another day with no concern.
Review by Obasa Alcaina10 months ago
Ordered flowers for mom for Valentine's Day and less than 24 hours they are dead. Within an hour of opening box (yes BOX) of flowers, they were drooping and losing petals. Paid over $50 for this crap and was assured freshness and 100% satisfaction. I want a refund
Review by Penbon Derrow11 months ago
I ordered flowers for my sister in law who was in the hospital. The arrangement delivered looked nothing like what I ordered from the site. Save your money and order elsewhere. I will never use them again. Sorry for the sideways picture, I tried to rotate, but you can still see the difference. Very disappointed in them.
Review by Geremu11 months ago
The recipient of my floral order never received them even though the delivery was confirmed. They must have been delivered to the wrong address. There is no telephone number provided for customer service so you can't speak to anyone. Meanwhile they respond by email when they get around to it. I'm on day two of getting no help and they charged my credit card for flowers never received.
Review by Raychenko11 months ago
Update...I called florists.com to complain about my order not being delivered during the work day to my daughter's job. Apparently there was some confusion with the florist they used as to whether the order was being sent to a business or home. My money was refunded and the order was sent the following day!!! I am happy that the problem was resolved but I think it is hard to place an order online without having a person to answer any questions you might have about your order.
Review by Penllyn11 months ago
Paid to have the items delivered the same day at an extra charge. Not only were they not delivered, they never even attempted to deliver them until past close. Furthermore, they were not delivered the following day right away either. I guess I will continue going elsewhere, where they care about customer service and peoples time.
Review by Scareltt1 year ago
Ordered flowers on Tuesday for same day delivery well ahead of the deadline, never arrived and never bothered to tell me there were issues with my order.
Call customer service on Wednesday they apologize that the flowers did not arrive and say they cannot deliver today but will deliver on Wednesday. After lots of fighting they graciously agree to a full refund and will deliver the flowers on Thursday.
Flash forward to Thursday at 3pm. Currently on the phone fighting with customer service because flowers once again will not be arriving today. No one bothered to contact me about this. I had to call customer service and that's when I found out.
They claim flowers will be arriving tomorrow but I'll believe it when I see it.
THIS BUSINESS SHOULD SHUT DOWN IMMEDIATELY. NEVER ORDER FROM HERE. All of the Google reviews are fake.
Ps customer service if you are reading this. My flowers better arrive tomorrow or you bet I will post a review like this on every site I possibly can and file a complaint with the Better Business Bureau
Review by Bluesie1 year ago
Purchased a double bouquet of Peruvian flowers with vase. Looked so pretty in pictures,NOT WHAT WAS SHIPPED. MORE HUGE GREEN LEAVES THAN FLOWERS. I even filled out a card that was supposed to be sent, wasn't enclosed with the horrible flowers. Fed x delivered them, upside down! Never again will I use florist.com now I am trying to upload but it will not allow.
Review by Jafid1 year ago
The best flower company out there! If you want beautiful flowers make sure you go here. Very fast delivery.
Review by Geanelle1 year ago
I ordered a $65 gift to be delivered at a business on a Thursday. It was supposed to be there before 5:00 PM. It was delivered after 7:00 PM, after the business was closed. The gift was left at the front desk. The person receiving the gift was at work all day Friday and didn't get it. She didn't get it until Monday at 5:00 PM as she was leaving work at the end of the day when the person at the front desk realized the gift was sitting there for that employee. They offered me a $10 electronic gift card. Why would I order from them again? I'll pass.
Review by Erfaan Jakacky1 year ago
These people are awful. I should have gone looking for reviews. I asked for a supervisor after receiving mixed messages as well as no response to my emails. Not only did they not do their job they were pissed at me for not calling sooner. They don't have stateside customer service. They don't understand what you are saying! PLEASE DO YOURSELF A FAVOR AND DON'T USE THEM!