I placed a order a month ago they took my money , but I still did not get my order. It was a Christmas gift I will never buy any thing again.
Review by Salvy3 years ago
I ordered a necklace, got it within a week, it looks just as it was pictured, I am completely satisfied
Review by Bafford Zanercik3 years ago
I am filing complaints with the state attorney general and better business bureau.
Review by Moprice4 years ago
I ordered a bangle on Sept 12th It did not arrive, and I had no response to my emails, until I raised a dispute via PayPal, whereupon someone contacted me to say they would 'instruct their UK office to send the item' - something which should have been done when I ordered it. They promised it would be with me within 3-5 working days. It is not. I have escalated the PayPal dispute and will be reporting this company to trading standards. They are nothing but scammers. Stay well away!
Review by Michiru4 years ago
Can someone help me all the things I have heard am worried I stay in Edinburgh and I ordered it and it has took it off bank but still not got any thing and I want to cancel it how do u do that
Review by QuokkaCoffee4 years ago
I placed an order on November 8th for 2 bracelets that I still haven't received (coming from New York to Denver), sent emails and keep getting the standard response emails. So if I were you I would do what I did and not only report to the BBB but, like me, the FTC too....FTC is a government operated company that goes after companies that are scams.
Review by TDeopere4 years ago
Absolutely LOVE Florence Scovel Jewelry! They have such heart-felt pieces that make such great gifts for almost every special occasion. I got a lovely hand stamped bangle for my daughter and she wears it every day. At first I was worried ordering from them online, since I'm normally not one to do online shopping, but I took a chance and I'm so glad I did. They were very prompt with their notifications and shipment tracking. Phenomenal customer service!
I highly recommend anyone who is looking to buy meaningful jewelry from a company that has a heart to shop with Florence Scovel. FIVE STARS ALL THE WAY!
Thank you Florence Scovel Jewelry
Review by Romont4 years ago
Ordered bracelet 3 months ago. Received worthless necklace shortly after order - so they can say order has been received. After countless emails telling me it will be resent I still havent received anything. How is this company allowed to still advertise on Facebook?
Review by Llanlo4 years ago
My story isn't over yet ; was the bracelet I ordered... it was way to large... but not only that the material is horrible ad has turned from silver color to copper color within a couple of wears. They sent me a replacement bracelet another of equal price of my choice... same poor quality... DON'T wast your money!!
Review by Tigg4 years ago
This company should shut down until they are ready to take care of their orders and their customers instead of ship what is wanted, not ship something else hoping the customer wont notice, argue and blame the customer, say they will expedite the correct order, have the customer check back when the expedited shipping it late only to have them say they are now going to expedite the right order but only when it comes availablemaking zero sense, giving zero answers, caring less using auto-replies instead of answering questions, neglect to use any sort of tone of responsibility in their errors and even sprinkle smart-alleck tones and emojis into their professional correspondence. A friend of mine found an elephant key chain, a pair, she thought was cute and sent it to me. It belonged to this company upon looking around for the seller based on the picture. I went onto their website and purchased the key-chain pair, and in addition a specific necklace, and one ring in the size and color I wanted to order. When the shipment arrived the key chain pair was correct. However I received a completely different necklace along with the ring in two sizes up and the wrong color. I double-checked my e-mail order confirmation and there were even photos of what I had ordered next to the full descriptions. I had not made an accidental mistake. The company was in error. I contacted them on July 19, 2016. Nancy, the same representative I have been corresponding with since, e-mailed the following, response, "Hello, Thank you for your email. We are so sorry about the issue caused. We have reshipped and expedited your order, free of charge.You should receive it within 3 - 5 business days. In order to compensate you for this issue, please find below a coupon code which will give you 20% off your next order." Seemed good. I waited. Then more than 5 days passed so I contacted the company to inquire if they knew anything or had a way to track it. I contacted them on July 27, 2016. I sent, "Hello, Today is the 7th business day I have down since your e-mail (or the 8th if you include the 19th). I had not received this order, mentioned below, and wondered if you had a way to track and update me, please?" No response. On July 29, 2016, I sent another e-mail, still with nothing else received by mail in the mean time, "Are you not going to explain?" I got back, "Hello Mel, Hope you are having a good day so far. Thank you for your email. We are sorry you did not receive your package as promptly as you expected. We experienced an unusually large number of orders, which disrupted our normal delivery schedule. We are currently working towards a solution to this issue so that it does not become an ongoing occurrence and will be expanding our staff to serve you better in the future. Again, we apologize for any inconvenience we might have caused and look forward to filling your future orders in a timely manner. Your current order delivery time is 3-5 business days. In order to compensate you for this issue/delay, please find below a coupon code which will give you 20% off your next order." I am sorry but it was not necessary or good customer service of any kind to put the blame on the customer for pretty much being impatient in the wording of the response given. I was told it was expedited to fix an error they made to begin with. It was not and no real responsibility was taken nor care for how I would feel, even after I had explained that in the first place the necklace was for my mother who has helped me during a time I really needed support. I had shipped the original package to her house to have it there and surprise her with a, "and this is for you!" moment. She was so happy and surprised at my gift but then her smile had just melted into confusion at the wrong necklace since it didn't reflect anything she would have wanted. So I had to take it to look at it out of the small black bag it was sent in and apologize and say I had to basically try to do that over. Talk about disappointing a happy mother-daughter moment. The company knew that story as well and still only sent me that. So I asked again, I want to know why someone told me it was shipping on the 19th and would be to me in 3-5 business days, only to wait and see the exact same message when I inquired as to the delay? Is this just a false notice as well? Are my items actually shipped at all? To which I got, Hello Mel, Thank you for contacting us. We deeply apologize for the inconvenience. Rest assured that your order will be shipped immediately once available. You will be receiving an update to your email about the tracking once shipped. Im sorry, at this point I wonder if we are even having a legitimate conversation or if certain auto-reply buttons are being pressed and sent without any further consideration. I asked again the same question twice more, only to be given the run-around, twice more. On August 2, 2016, I expressed my frustration by sending, "Customer Service minded companies would offer an update instead of letting their customers wonder then come asking about their missing products, especially when it is to make up for the companys mistake the first time. Just offering that. Others may not handle this as well. I am in customer service so I know how upset people can get and why I am considering your side as well but you have really dropped the ball on this entire thing. Some accepting responsibility is beyond in order." All I got back was something even more unfeeling and really quite blatantly smart-alleck, "Hello Mel, Thank you for contacting us. Thank you for your advices. Again, we apologize for the inconvenience! :)" (Still waiting on my corrected order.)
Review by Hoyles Motilal4 years ago
I've order a love you more bracelet in gold and they sent me silver.Ive gave it my friend so ordered another made sure it said gold..Its just come and its silver again.They don't look at there orders properly ..I'm very disappointed with this company.never order again from them no stars for you guys
Review by MoSigler4 years ago
SCAM. DO NOT BUY FROM THEM!!! YOU WILL NEVER RECEIVE ANYTHING.
Review by Juane4 years ago
NO REPLIES TO EMAILS. NO DELIVERY AFTER 10 DAYS ...DESPITE ASSURANCE THAT ITEMS ARE SENT WITHIN 24 HOURS FROM MANCHESTER
UNABLE TO GET ANY REPLY. WILL BE TAKING THIS TO THE NEXT LEVEL NOW AS A TOTALLY UNACCEPTABLE WAY TO RUN A COMPANY.
Review by Gardens Bookbyte4 years ago
Very cheap looking and feeling. How soon before it looks terrible. Very disappointed.
Review by Simone4 years ago
I ordered 3 items on 25th Sept, just under £20, alarm bells started to ring when I received no confirmation email but let that go, no sign of any jewelry as yet. I usually do check people's reviews but just this one time I didn't bother.
2 of the items are/were for my granddaughters 15th birthday (love you to the moon & back, & Double birds infinity tree) Don't suppose I will see these items.
Watch this space cause am going to get my money back or my jewelry
Review by Guyons4 years ago
Your company is a scam!!!!
Review by JonFinch4 years ago
Beautiful neckless on Facebook clearly dipped in silver as the product arrived very quickly but is sadly a cheap alloy. They don't respond to emails and I am one very disappointed customer. Will definitely not buy from them again.
Review by Tle Derrow4 years ago
If you have bought through paypal you need to lodge a dispute with paypal. You will get a refund!!
Review by SoldoutinSeconds Miklaszewicz4 years ago
Was stupid enough to order some stuff from them without checking the reviews first. After two weeks there is still no response. Also, the emails they send me are just tons of spam without any information that is relevant, such as a link to my account or a status update on the order. They were kind enough to send me a voucher (GBP 2.00 lol) as compensation for the delay but I doubt I will use it.
Review by MiriamP4 years ago
I left a message stating my granddaughter had not received her necklace 3 weeks ago. Still no response. Help!!! It was the granddaughters are loved to the moon and back. Sandra Barg. You have your money, I want my grandaughter to get her necklace.
Review by SandraShort Brouwershaven4 years ago
Wish I had read the reviews before I purchased my necklace. No way would I have parted with my money, it's a present for my niece I will still give it to her just to see her reaction poor girl. Disgusted
Review by Timatanga4 years ago
They are thieves! They still haven't delivered my order and it's been more than two months since I've ordered and paid for it. They keep sanding me the same mail saying that they will deliver my order soon, but obviously they don't have any intention in doing so. I'll report them to the police and Serious Fraud Office. Jadranka O.
Review by Elesdy4 years ago
Ordered a bracelet for my daughter at college over a month ago. Two days after my order, I received an email indicating that it was shipped! After she didn't received it in over a weeks time....checked tracking number provided and they only printed it---NEVER SHIPPED! Emailed over 5 times before I received a replay that it was on backorder and when I told them I needed to change the delivery address ( as by that time, she left school for the summer) they told me they couldn't. No bracelet, no customer service number will be provided or found on the internet but they sure did deduct the money from my account!!!
Review by Alpacakun Sandher4 years ago
Sadly, Disappointed... and, I haven't even completed my order yet. Had a problem at checkout and sent a message to customer support. It took about 36 hours for a reply, but FS never answered my two questions. Got an explanation as to how to "place" an order, not the problem with the order. FS did direct me to return to checkout and gave me a code for 15% off. Code was not recognized as valid and my card was once again rejected. Sent another message. No help from support, after 4 days. Guess I'll have to go somewhere else for that "unique" gift for my daughter's 16th birthday.
Review by Parichay Niecy4 years ago
It took them 3 days to get back to me regarding my order. They offered me a coupon for for my troubles.They charged me $9.95 for expedited shipping and as of April 5, 2016 it still has not shipped. The pre-shipment was created on March 29, 2016. The email that was originally dated March 28, 2016 stated that it would be picked up in a few hours. We are over a week now and it still has not been picked up. Was told on Monday, April 4th that it would be 3-5 business days for order delivery. I will never do business with this company again.
Dated March 28, 2016
Great! #531675 is about to ship. USPS has received shipping information from the shipper, and will usually pick up the shipment within a few hours.
View Tracking Details: removed
Tracking Number: removed
Detail Status: Shipping Label Created
Courier Contact: +1 800-275-8777
For any questions, please contact the courier directly.
Like Our Jewelry - Now You Get It For Even Less By Joining Our Club! Click Below:
Thank you very much!
Dated March 4, 2016
Hope you are having a good day so far.
Thank you for your email.
We are sorry you did not receive your package as promptly as you expected. We experienced an unusually large number of orders, which disrupted our normal delivery schedule. To serve you better and faster, we are busy expanding our staff. Again, we apologize for any inconvenience we might have caused and look forward to filling your future orders in timely manner.
Your current order delivery time is 3-5 business days
In order to compensate you for this issue/delay, please find below a coupon code which will give you
20% off your next order.
We would like to thank you for your support. We wouldn't be around without your continued support.
Florence Scovel CSR