I ordered £60 worth of goods on 25th November. Nothing was received. Emailed 8 times and all I got back were computer generated replies. Also received 3 emails asking me to rate their customer service. I then raised a dispute with PayPal. I also went to their facebook page and posted a status which was immediately deleted. I then contacted them through messenger informing them I had raised a dispute with PayPal. Within 10 mins they had refunded my money but also blocked me from their Facebook page! Terrible terrible company. They delete all negative comments so all you see are positive ones which are probably written by themselves
Review by Surjith5 years ago
I placed an order on November 12th. I never received my order, and have sent 17 emails to the company with most never receiving a response. The emails that were responded to by a "Sunila" denied that the company had ever received my email requests for re-shipment or a refund- even though "Sunila" herself had responded to a couple of those emails! Unbelievable! I wish I had looked at the online reviews before purchasing from this company, as I now know I will never be receiving the product I ordered (which I no longer want) and I will definitely not be receiving a refund from them.
Never, NEVER order from this company- they are scam artists extraordinaire!
Review by Stargal5 years ago
My experience is the same as the rest written here, ordered 6 bracelets and received 2, have tried contacting company with little response, they did resend my order but it is also wrong and have not received it yet so don't know if I will receive it or not after reading other peoples problems. I would definitely not order anything again and I will be disputing charges on my credit card.
Review by Sharney5 years ago
Shipping label has been made but 14 days later I have not received anything . You took my money , I want my bracelet ! 9400110899644004888380 shipping number
Review by Meliksah5 years ago
STAY AWAY**** I placed and order with this "company" on 10/21/14. They state orders are shipped within 24 hours. Contacted them and was told response to sale was overwhelming and they were hire new people to catch up with the back log. On 10/30 I rec'd notification after contacting them again that my items were shipped and they gave me a tracking number. I have contacted the shipper and they have no record of this shipment. This smells to me like fraud. I will be contacting PayPal. STAY AWAY.......
Review by Coorina Adjeroud5 years ago
RIP OFF. DO NOT ORDER HERE. This place is TERRIBLE, I ordered in mid November, the items looked nice online, after about 2 weeks, it finally arrived( funny since I paid for priority mail) item come in a first class padded envelope. I noticed it was damaged, so began the saga. I emailed at least 5 times before I got a response nearly 2 weeks later, they had me send a picture of the item, then a week later I get an email saying they have refunded it. Well they refunded the item, but I still ended up paying for shipping on a broken item. I really think their products are cheap crap, and they have ZERO customer service. I should not have to pay shipping when my only item arrives damaged. OVER I WOULD GIVE THEM A NEGATIVE FIVE STAR IF THEY ALLOWED SUCH A THING.
Review by JLmd5 years ago
I ordered two bracelets. I was sent a tracking email with a link that went to Google.
I waited and waited and asked them where it was. They sent me to a page saying it has been delivered. I told them it was not. I waited and waited.
I got in touch with PayPal and opened a resolution ticket
FSJ contacted me (surprise surpise) and said it was in transit. Great! They sent me a number (no link) I write back and asked for a link so I could track it myself. They wrote to me with the same page as the FIRST contact and said, we see it's been delivered.
I write back (very angry I am afraid) and asked if they were joking. I told them this is exactly what happened weeks ago and I have NOT received anything. I told them that they need to actually read what I put.
That's it. Even after sending another two emails I have heard ZILCH, NADA, NOTHING
I will be putting in a formal complaint with Paypal. All I want are my bracelets or a refund. I do not care what the delivery page says. I have not received any parcels from this company and they will not even sort it out for me. I even asked them to ask the packaging company to talk to me direct as I will sort it out with them (they will not talk to buyers, only suppliers) but nothing!!
Review by Tilehurst5 years ago
Same for me. Ordered six bracelets, they said they'd been shipped on Dec. 15 (I paid extra for expedited shipping because I needed them by the 17th), but have received nothing. No response to emails. I wish I'd read this first!! Visa credited my account immediately when I disputed the charge.
Review by Breiann5 years ago
They just stole my elderly mothers money. Wish she had checked before ordering from here. Stealing money from people without it is insane.
Review by MelanieHendrix5 years ago
they tugged on my heart strings, "love you to the Moon and Back" something i have always told my grand daughter, ordered a charm october 2nd, it is now dec 10th and i have still not received it. this company has no phone number, no address, they say it is in the mail, but has yet to arrive, i have contacted and contacted them over and over, i just tried to respond to their pm via fb and they have banned me from their site. possibly because i started telling people how long i have been waiting. another part of the warning to others, they have delayed me past the paypal 45 day mark, all complaints must be filed within the 45 days or they will not pursue them. however paypal does like to know....so if you have had your heart strings tugged, make sure you file with paypal before the 45 days is up.
Review by Darlesia Gengoult6 years ago
Wish i would of seen theses reviews before i ordered 2 braclets:( I ordered on dec 2 and nothing yet, I emailed them and waitied and a few days, later got a reponse saying they were just shipped out on dec11th, still waiting and nothing! And there is no number to contact them which is very odd! I really hope this is not a scam! I will never order from them again! Very poor service! They dont even deserve the 1 star review!